Serra Ford Farmington Hills

I had a great experience. I live in OH about 99 miles away from Tom Holzer Ford. I visited a dealership about 4 miles from my home and did not get the service like i did from C I live in OH about 99 miles away from Tom Holzer Ford. I visited a dealership about 4 miles from my home and did not get the service like i did from Cady Smith. She went to work for me and found something i would like. She took pics of the car and texted them to me right away. She stayed in contact with me for over 2 weeks to make sure i had the right car. At closing she was very helpful at reviewing the options on the car and helped install them. I would recommend everyone I know to buy a car from Cady Smith and Tom Holzer. More

Easy process and good service/ Still have some issue with vehicle. Still have some issue with vehicle. Still have some issue with vehicle. Still have some issu and good service/ Still have some issue with vehicle. Still have some issue with vehicle. Still have some issue with vehicle. Still have some issue with vehicle. More

Focused on Customer Satisfaction Visited to decide whether to buy or lease and new or used. The sales staff/management (especially Cady Smith) were supportive and efficient in providi Visited to decide whether to buy or lease and new or used. The sales staff/management (especially Cady Smith) were supportive and efficient in providing all the options available in a timely manner. I decided on a low mileage Certified Edge. This experience was consistent with multiple years of excellent sales and service experiences at Tom Holzer Ford. More

Efficient I was provided what I wanted quicker than I expected. Also most of the details were taken care of for me, saving me a lot of work. I was provided what I wanted quicker than I expected. Also most of the details were taken care of for me, saving me a lot of work. More

Very easy buying experience I was very happy with my recent truck purchase from Tom Holzer. Traded in a 2012 F150 for a 2019. Major upgrades to the vehicles safety features and I was very happy with my recent truck purchase from Tom Holzer. Traded in a 2012 F150 for a 2019. Major upgrades to the vehicles safety features and options in 7 years. My salesman Chris and his team made sure I understood enough of it before I drove away and also set up my phone to access the 34 videos Ford has produced to help you get the most out of your vehicle. More

Great experience I just bought my 3rd car from Derrick. He works extremely hard to stay on top of his customer's needs. This was my first experience with Tom Holzer bu I just bought my 3rd car from Derrick. He works extremely hard to stay on top of his customer's needs. This was my first experience with Tom Holzer but the experience was definitely smoother than the last dealership I went through. I highly recommend Derrick Young and Tom Holzer Ford! More

New and used car review Ron did a great job in renewing my lease on a new vehicle and in purchasing my old lease vehicle. Outstanding support by the sales and service team. Ron did a great job in renewing my lease on a new vehicle and in purchasing my old lease vehicle. Outstanding support by the sales and service team. More

Great teamwork by Reggie and Cady Cady did a good job locating the perfect Flex for my wife and I then pulled all the towing stats we needed (and printed us a copy for future reference Cady did a good job locating the perfect Flex for my wife and I then pulled all the towing stats we needed (and printed us a copy for future reference). We weren't able to agree on a price for our trade in that first night, but Cady kept in touch and answered our follow up questions via text. When we came in the next day Reggie did a great job filling in right where we left off the day before and helped make sure we were all set with a recreation passport. The receptionist helping out with the debit card reader was also super patient, and Reggie and Cady made sure that we were credited for our deposit after the sale. Thank you all for your great teamwork! More

Great customer experience Worked with Ozzy to buy my Ford Escape in August and had a wonderful experience. Ozzy was prompt and on point with taking me through the sales process Worked with Ozzy to buy my Ford Escape in August and had a wonderful experience. Ozzy was prompt and on point with taking me through the sales process and helped me walk out a satisfied first time customer. I'd recommend this dealership. More

Excllent & Efficient Sevice Excellent customer service by Braheem Abboud. He was very knowledgeable & courteous. 5 Star Rating. Excellent follow-up I felt very comfortable de Excellent customer service by Braheem Abboud. He was very knowledgeable & courteous. 5 Star Rating. Excellent follow-up I felt very comfortable dealing with Braheem and would definitely recommend him to my friends and family. More