Serra Ford Farmington Hills

Efficient I was provided what I wanted quicker than I expected. Also most of the details were taken care of for me, saving me a lot of work. I was provided what I wanted quicker than I expected. Also most of the details were taken care of for me, saving me a lot of work. More

Very easy buying experience I was very happy with my recent truck purchase from Tom Holzer. Traded in a 2012 F150 for a 2019. Major upgrades to the vehicles safety features and I was very happy with my recent truck purchase from Tom Holzer. Traded in a 2012 F150 for a 2019. Major upgrades to the vehicles safety features and options in 7 years. My salesman Chris and his team made sure I understood enough of it before I drove away and also set up my phone to access the 34 videos Ford has produced to help you get the most out of your vehicle. More

Great experience I just bought my 3rd car from Derrick. He works extremely hard to stay on top of his customer's needs. This was my first experience with Tom Holzer bu I just bought my 3rd car from Derrick. He works extremely hard to stay on top of his customer's needs. This was my first experience with Tom Holzer but the experience was definitely smoother than the last dealership I went through. I highly recommend Derrick Young and Tom Holzer Ford! More

New and used car review Ron did a great job in renewing my lease on a new vehicle and in purchasing my old lease vehicle. Outstanding support by the sales and service team. Ron did a great job in renewing my lease on a new vehicle and in purchasing my old lease vehicle. Outstanding support by the sales and service team. More

Great teamwork by Reggie and Cady Cady did a good job locating the perfect Flex for my wife and I then pulled all the towing stats we needed (and printed us a copy for future reference Cady did a good job locating the perfect Flex for my wife and I then pulled all the towing stats we needed (and printed us a copy for future reference). We weren't able to agree on a price for our trade in that first night, but Cady kept in touch and answered our follow up questions via text. When we came in the next day Reggie did a great job filling in right where we left off the day before and helped make sure we were all set with a recreation passport. The receptionist helping out with the debit card reader was also super patient, and Reggie and Cady made sure that we were credited for our deposit after the sale. Thank you all for your great teamwork! More

Excllent & Efficient Sevice Excellent customer service by Braheem Abboud. He was very knowledgeable & courteous. 5 Star Rating. Excellent follow-up I felt very comfortable de Excellent customer service by Braheem Abboud. He was very knowledgeable & courteous. 5 Star Rating. Excellent follow-up I felt very comfortable dealing with Braheem and would definitely recommend him to my friends and family. More

Great customer experience Worked with Ozzy to buy my Ford Escape in August and had a wonderful experience. Ozzy was prompt and on point with taking me through the sales process Worked with Ozzy to buy my Ford Escape in August and had a wonderful experience. Ozzy was prompt and on point with taking me through the sales process and helped me walk out a satisfied first time customer. I'd recommend this dealership. More

Best experience ever with Cady Smith, would HIGHLY recommend I had been purchasing cars at Tom Holzer Ford for the last 30 years. I just closed on a new Escape and had the best salesperson ever named Cady Smit I had been purchasing cars at Tom Holzer Ford for the last 30 years. I just closed on a new Escape and had the best salesperson ever named Cady Smith. From the start to the finish Cady was fantastic. Cady was always in contact with me and answered all of my questions, She really was A++++ I would highly recommend her to anyone purchasing or leasing a vehicle. More

A Terrific Experience The service I received from Cady Smith is the reason why I go to Tom Holzer Ford. She's a wonderful sales person and I would definitely work with her The service I received from Cady Smith is the reason why I go to Tom Holzer Ford. She's a wonderful sales person and I would definitely work with her again. She's professional, knowledgeable, and very friendly. There was no pressure from her to purchase anything I didn't want. She was very accommodating and walked me through the process at every step of the way. I felt very comfortable and it was terrific experience all around. I would definitely recommend her to others. More

AWSOME From sales to finance awesome i will be going back when my lease is up there was not pressure to buy anything had the car i wanted From sales to finance awesome i will be going back when my lease is up there was not pressure to buy anything had the car i wanted More