Serra Ford Farmington Hills

Great teamwork by Reggie and Cady Cady did a good job locating the perfect Flex for my wife and I then pulled all the towing stats we needed (and printed us a copy for future reference Cady did a good job locating the perfect Flex for my wife and I then pulled all the towing stats we needed (and printed us a copy for future reference). We weren't able to agree on a price for our trade in that first night, but Cady kept in touch and answered our follow up questions via text. When we came in the next day Reggie did a great job filling in right where we left off the day before and helped make sure we were all set with a recreation passport. The receptionist helping out with the debit card reader was also super patient, and Reggie and Cady made sure that we were credited for our deposit after the sale. Thank you all for your great teamwork! More

Great customer experience Worked with Ozzy to buy my Ford Escape in August and had a wonderful experience. Ozzy was prompt and on point with taking me through the sales process Worked with Ozzy to buy my Ford Escape in August and had a wonderful experience. Ozzy was prompt and on point with taking me through the sales process and helped me walk out a satisfied first time customer. I'd recommend this dealership. More

Excllent & Efficient Sevice Excellent customer service by Braheem Abboud. He was very knowledgeable & courteous. 5 Star Rating. Excellent follow-up I felt very comfortable de Excellent customer service by Braheem Abboud. He was very knowledgeable & courteous. 5 Star Rating. Excellent follow-up I felt very comfortable dealing with Braheem and would definitely recommend him to my friends and family. More

Best experience ever with Cady Smith, would HIGHLY recommend I had been purchasing cars at Tom Holzer Ford for the last 30 years. I just closed on a new Escape and had the best salesperson ever named Cady Smit I had been purchasing cars at Tom Holzer Ford for the last 30 years. I just closed on a new Escape and had the best salesperson ever named Cady Smith. From the start to the finish Cady was fantastic. Cady was always in contact with me and answered all of my questions, She really was A++++ I would highly recommend her to anyone purchasing or leasing a vehicle. More

A Terrific Experience The service I received from Cady Smith is the reason why I go to Tom Holzer Ford. She's a wonderful sales person and I would definitely work with her The service I received from Cady Smith is the reason why I go to Tom Holzer Ford. She's a wonderful sales person and I would definitely work with her again. She's professional, knowledgeable, and very friendly. There was no pressure from her to purchase anything I didn't want. She was very accommodating and walked me through the process at every step of the way. I felt very comfortable and it was terrific experience all around. I would definitely recommend her to others. More

AWSOME From sales to finance awesome i will be going back when my lease is up there was not pressure to buy anything had the car i wanted From sales to finance awesome i will be going back when my lease is up there was not pressure to buy anything had the car i wanted More

Great experience. Reggie Haynes took very good care of us. Cady Smith also answered questions when Reggie wasn't available. Love the Ranger. Thanks Reggie for the ch Reggie Haynes took very good care of us. Cady Smith also answered questions when Reggie wasn't available. Love the Ranger. Thanks Reggie for the choice of tonneau cover. More

Thanks to Reggie Haynes, my experience was very satisfying. Reggie Haynes has been my "go to" salesman on the past 4 vehicles I have purchased. He listens to my needs and helps me with all aspects of the purch Reggie Haynes has been my "go to" salesman on the past 4 vehicles I have purchased. He listens to my needs and helps me with all aspects of the purchase. More

Excellent Dealer I’ve been going to Braheem at Tom Holzer to lease cars for the last 10 years and would not go anywhere else! I’ve always let him know the price range I’ve been going to Braheem at Tom Holzer to lease cars for the last 10 years and would not go anywhere else! I’ve always let him know the price range that fits my budget and he never tries to up-sell or talk me into a more expensive lease. He has always been very responsive if I’ve ever had questions, concerns, or issues after the point of sale. I’ve also had to take cars in to the service department a few times over the years for bumper repairs after and dent removal and they’ve always done a great job. I’ve never felt like they’re trying to rip me off, they’ll walk you through your quote so you know exactly what they’re charging you for. More

Better Car for a Better Price! I went into Holzer Ford being a firs time customer at this dealership and could not be happier with my experience. I went in turning in a lease and wa I went into Holzer Ford being a firs time customer at this dealership and could not be happier with my experience. I went in turning in a lease and wanting to walk out with a car that had four wheels and could drive, only to walk out with a nicer car! Not only was it a better vehicle, it was newer and priced significantly lower than my previous car when presented to me. Cady Smith asked great questions and was able to translate my vague answers on what I wanted, all leading to a friendly and positive experience. Typically when I shop for cars I feel pressured into getting a specific vehicle, yet Cady did a great job of presenting several options and not pushing me in any single direction. Could not have left happier! More