Serra Ford Farmington Hills

Leased a F 150 for 2 years and had a wonderful first time experience. Made it a easy process and would recommend anyone going there. experience. Made it a easy process and would recommend anyone going there. More

I was very impressed with my sales person Cady Smith!! Very friendly and informative on all my questions. She personally made sure I knew how to operate all the new tech. The staff all around were very ni Very friendly and informative on all my questions. She personally made sure I knew how to operate all the new tech. The staff all around were very nice and courteous. They had a great selection of vehicles. I love my new Escape! More

Ford Ranger Lease/Purchase I had an excellent experience with Tom Holzer Ford. The entire staff is extremely responsive and professional. Cady Smih was the sales person that I I had an excellent experience with Tom Holzer Ford. The entire staff is extremely responsive and professional. Cady Smih was the sales person that I dealt with and earns very high praise. She was very helpful, patient and completely thorough when it came to every detail of my vehicle selection and transaction. It is apparent that Ms Smith works very hard to be professional in all respects and has a breadth of experience in dealerships that makes her approach to the customer as well as her colleagues very effective. More

Will gets me into another F150 I was cold called by will at holzer and asked if I would be interested in coming into review the many end of the year deals that may allow me to get o I was cold called by will at holzer and asked if I would be interested in coming into review the many end of the year deals that may allow me to get out of my current lease early am I not a new one. Even though I was skeptical, I scheduled an appt and upon meeting Will felt completely at ease. In the end we did the deal mostly by text since I travel quite quite a bit for work and he delivered in every commitment. My final comment to him was." tell me this is the right deal for me" ? And he looked at me and said yes it is... done deal. He had earned my trust and in the end it was everything he told me it would be and what I wanted! (Sorry..no spell check nor ability to go back and make corrections with this format) More

2019 f150 purchase Blake was very knowledgeable about the product and the entire purchasing process. We were able to do the entire purchase in one visit. Looking forwa Blake was very knowledgeable about the product and the entire purchasing process. We were able to do the entire purchase in one visit. Looking forward to enjoying my new F150. More

Karen Mallad Knew want we wanted and went out to get the right vehicle. Very Happy. This is our 3rd vehicle from Tom Holzer Ford. Great Dealer to work with. Knew want we wanted and went out to get the right vehicle. Very Happy. This is our 3rd vehicle from Tom Holzer Ford. Great Dealer to work with. More

Excellent experience purchasing/leasing 2019 Ranger My experience at Tom Holzer Ford was outstanding. Starting with the return call pertaining to my voicemail that was left for Brian Holiday which was r My experience at Tom Holzer Ford was outstanding. Starting with the return call pertaining to my voicemail that was left for Brian Holiday which was returned by his associate Tyler Kulchinsky. Within 15 minutes or less Tyler was able to locate 2 Supercrew XLT 2019 Rangers with my requested specifications! Dealing with Brian and Tyler was such a pleasure that we plan on returning to these gentlemen for our future purchases and recommend to everyone that reads this review that you ask for Brian Holiday and Tyler Kulchinsky. The customer service Brian and Tyler provided was excellent. My complete transaction was completed in 7 days. I dealt with 2 other Ford dealerships between November 29, 2019 to December 5, 2019 before trying Tom Holzer Ford. The Finance Manager Lou Zinzi was a pleasure to deal with too. The Triple Care Plan which deals with TireCare, DentCare and Windshield Care should be divulged prior to being revealed at your finance closing with the Finance Manager because this does make it feel like a pressure deal for those optional coverages. Larry Osborne was awesome to work with for explaining the technology features of our new vehicle and connecting our phones to the Ford Pass application. Larry is such a well spoken gentleman and very thorough explaining the features of our new vehicle as well as explaining the changes from our older automobile using the FordPass application. More

Great Experience for First Time Buyer Blake took great care of me at Tom Holzer Ford. He took time to throughly explain the car buying process to me as i am a first time buyer. I felt no p Blake took great care of me at Tom Holzer Ford. He took time to throughly explain the car buying process to me as i am a first time buyer. I felt no pressure to rush into purchasing or choosing a vehicle. I will definitely be back. More

Blake Robberts Easy Peasy My wife and I stopped in to Tom Holzer Ford on Saturday just to look at vehicles and to kill some time. Our lease was coming due in March and we wante My wife and I stopped in to Tom Holzer Ford on Saturday just to look at vehicles and to kill some time. Our lease was coming due in March and we wanted to see what vehicles were available. Blake approached us with a smile and a handshake. He was very easy to talk to as we looked at vehicles and he helped us narrow our choice down to the Edge. We ended up leasing a Edge. Blake was very helpful and took the time to answer all our questions. We picked up the vehicle on Monday and that process easy as well. More

A wonderful salesman named Brian Holiday made this car buying experience at Tom Holtzer Ford easy, stress free and happily memorable for this handicapped customer. This was the second dealership I went buying experience at Tom Holtzer Ford easy, stress free and happily memorable for this handicapped customer. This was the second dealership I went into with the idea of just looking at my options. The first dealership just down the road was lacking in anything remotely close to customer service. We went up the road and into the Brian Holtzer lot. The consensus was that the Escape might suit my basic needs (not too big and easy for my daughter to slide my wheelchair into). My cousin went inside the dealership and came out with Brian Holiday. He was friendly, personable, answered our questions, provided answers to questions we hadn’t thought of, and offered test drives. Not once did I feel talked down to or rushed. It was such an easy decision to get my 2017 Escape at Tom Holtzer Ford thanks to Mr. Holiday! It was a stress free enjoyable purchase! More