Serra Ford Farmington Hills

Christine Scherrer is Top Shelf! Christine went beyond my expectations based on past experiences with other dealerships and sales persons. Christine would search and try to find the r Christine went beyond my expectations based on past experiences with other dealerships and sales persons. Christine would search and try to find the right truck and possible incentives. Ordering a vehicle was super easy. Any paperwork issues were squashed in short order. All communications were handled most expeditiously. A through walk through before and after the sale of my Ranger was conducted with a very excellent explanation and demonstration of features I've not encountered before on previous vehicles. Christine needs to be cloned with a copy or herself placed at all dealerships. More

I would refer anyone needing a Ford to Holzer Ford and Blake Robberts. I had such a great experience. And I absolutely love me my new car. I purchased a 2020 Escape. I live close to the dealershi Blake Robberts. I had such a great experience. And I absolutely love me my new car. I purchased a 2020 Escape. I live close to the dealership and I always see the commercials on TV and at thre movie theater. I was so pleased with my experience. I would say the whole process took just under 3 hours. When I need a new car, I'll definitely be coming back to Holzer and working with Blake. I've purchased cars from dealerships in Adrian and Toledo, and Holzer surpasses them a million times over. More

Leasing Another Ford Edge I have been dealing with Tom Holzer Ford since I moved to Novi, Mi in 2011 and have never been unhappy with the Service Department and the Sales pers I have been dealing with Tom Holzer Ford since I moved to Novi, Mi in 2011 and have never been unhappy with the Service Department and the Sales personnel. I appreciate the discounts received in the mail to be used for vehicle service. Mrs. Holzer is a "Winner" in her commercials saying "She appreciates our business and BUY AMERICAN." Cady Smith is an exceptional individual and one of the best sales person I have dealt with at a Ford Dealership. I am a "Ford Retiree" and have been driving Ford products all my adult life. Tom Holzer Ford is really concerned about the customer and their needs and makes sure the customer is truly satisfied with every step of the transaction. More

Comfortable and Aforadble Derrick was friendly and professional. I felt like he was truly looking to make sure I got into a lease that was accommodating to my budget. He was fl Derrick was friendly and professional. I felt like he was truly looking to make sure I got into a lease that was accommodating to my budget. He was flexible with meeting times because of husband and my work schedule. Two thumbs way way up!! More

My selection process My first visit to Tom Holzer Ford was to narrow down which vehicle I wanted. I had already been looking at the Lincoln Corsair and now I wanted to see My first visit to Tom Holzer Ford was to narrow down which vehicle I wanted. I had already been looking at the Lincoln Corsair and now I wanted to see the Ford Edge and the Escape. I was able to spend 30 minutes on my own to take a good look at the showroom models. I left without talking to a sales person. The next day I returned to the showroom and asked the receptionist to talk to a sales person. Blake Robberts introduced himself and he took me back to his desk. We discussed the features of the Escape which I had decided on. The next day I returned to discussed my needs and talk about my selections. I returned the day after to make the purchase. I appreciated the no pressure attitude throughout the whole process. I ended up with a good fit for me and good memories of my experience at Tom Holzer Ford. More

Great purchase experience I went to renew my lease and Will helped me to make the experience as smooth as possible, together with helping me to find the vehicle I liked best wi I went to renew my lease and Will helped me to make the experience as smooth as possible, together with helping me to find the vehicle I liked best with a pretty good deal. More

Should have come here first Tried purchasing a new car from Bill Brown in Livonia, but encountered poor service and a rude salesman. Came to Tom Holzer and bought our third vehi Tried purchasing a new car from Bill Brown in Livonia, but encountered poor service and a rude salesman. Came to Tom Holzer and bought our third vehicle from here almost pain free. We recieved a fair trade in and the incentives were great. There was a small glitch, but ultimately was very satisfied with our experience at Tom Holzer. More

Have bought 3 cars from Tom Holzer Ford since 2014. Jim Grzywacz in sales has been great, as was the service dept with older cars. Grzywacz in sales has been great, as was the service dept with older cars. More

Everything went great. I needed a vehicle they didn't currently have and they made sure to find one and get it for me in less than a week. currently have and they made sure to find one and get it for me in less than a week. More

Blake was a great salesman. Helped us to purchase a new car and was very helpful. We appreciate all your help Thank you very much car and was very helpful. We appreciate all your help Thank you very much More