Serra Ford Farmington Hills

Excellent customer service I recently purchased an older Mustang and a few repairs were needed. I had reviewed dealer rating and Tom Holzer was well regarded. After my experie I recently purchased an older Mustang and a few repairs were needed. I had reviewed dealer rating and Tom Holzer was well regarded. After my experience I completely agree. They diagnosed the issues I had and worked to minimize my cost while resolving all of the issues. The kept me advised of status when the repairs needed some new parts which needed to be ordered. They explained all the repairs again when I picked up the car and made sure I was happy. Should any other services be required in the future I will absolutely return to Tom Holzer. More

I've been at this dealer for three vehicles now and have always had a great experience with them - both sales and service. Great job team! always had a great experience with them - both sales and service. Great job team! More

Christine is amazing! She made the whole process of buying a new vehicle so simple and easy. She spent the time time showing all of the features my new truck has. It was such a wonderful experience. buying a new vehicle so simple and easy. She spent the time time showing all of the features my new truck has. It was such a wonderful experience. More

Congratulations on having a sales person like Cady Smith on your team. Cady was friendly, patient and knowledgeable. She readily returned my emails. Thank you on your team. Cady was friendly, patient and knowledgeable. She readily returned my emails. Thank you More

Purchased my lease vehicle Have a great experience with dealership and salesperson. Cady Smith is helpful, courteous and knowledgeable. I recommend her. I purchased my Fusion Have a great experience with dealership and salesperson. Cady Smith is helpful, courteous and knowledgeable. I recommend her. I purchased my Fusion which was a lease vehicle. Good price and service. More

First time Buyer at this Dealership. The young lady Cady Smith was my sales person. She was so nice and personable, she explained and helped me with many questions I had about different m The young lady Cady Smith was my sales person. She was so nice and personable, she explained and helped me with many questions I had about different models of Vehicles. She brought a few Vehicles out that I was interested in for me to drive if I wanted. She went over each one with me and that really helped to narrow down the Vehicle I was going to lease. She told me the Colors that were available and the difference in pricing and that is always important to know if one is a little bit more or less than another one. Once I decided on a Vehicle She Introduced to the Finance Manager and everything else went so smooth. I walked out with a new Leased Vehicle. When we were in the Vehicle She explained everything to me and said if I had any Questions to Please give her a call or drop by. My experience was very knowledgeable and helpful. Thanks again! More

Cady was Amazing to Work With Cady was very responsive and helpful throughout the entire process even though we are in the middle of unique times. I would recommend her to anyone Cady was very responsive and helpful throughout the entire process even though we are in the middle of unique times. I would recommend her to anyone looking to buy or lease a vehicle! More

Cady worked as hard as she popssibly could Cady answered all my questions and worked as hard as she possibly could to provide an easy and trouble free exchange of my 2017 Ford Edge Titanium fo Cady answered all my questions and worked as hard as she possibly could to provide an easy and trouble free exchange of my 2017 Ford Edge Titanium for a Ford Edge SEL, because I wanted to save money on this latest lease. With all the pandemic chatter going on we got the deal done. More

Braheem is by far the BEST!! I leased my first and Braheem is by far the BEST!! I leased my first and second vehicle from him and I will be back for my third vehicle. He treated me like I was his daug Braheem is by far the BEST!! I leased my first and second vehicle from him and I will be back for my third vehicle. He treated me like I was his daughter, helped me to make a decision that was best for me and one that I was very well pleased with. Car shopping can be stressful but he put my mind at ease with no pressure impacted. I can’t say enough about him as a person and a salesman. Again he’s the absolute BEST!! More

Finding and leasing a new Escape Cady Smith was excellent! Cady called me on Tuesday for the first time and by Friday she found a new Escape with my specifications, including the exte Cady Smith was excellent! Cady called me on Tuesday for the first time and by Friday she found a new Escape with my specifications, including the exterior color and interior color. Friday, I met Cady for the first time and signed paperwork for the new Escape and also purchase of my current leased Escape. Cady managed to handle all of the details correctly and efficently. Cady was very easy to work with and very responsive when I communicated with whether it was text messaging or a phone call. I have leased cars for over 20 years and this experince was by far the fastest and easiest one. I would highly recommend Cady Smith and Tom Holzer Ford to my friends. More