Serra Ford Farmington Hills

Will Kent is s master of making a good deal and getting us what we want. His assistant Max is following in his footsteps. They both made the leasing process easy for us. us what we want. His assistant Max is following in his footsteps. They both made the leasing process easy for us. More

Experience was excellent start to finish. Highly recommend for anyone looking to buy a new car Highly recommend for anyone looking to buy a new car More

Great service from start to finish. Ed Osborn went above and beyond to make sure my buying experience was a positive one Ed Osborn went above and beyond to make sure my buying experience was a positive one More

Clean. Well stocked. Transportation home if needed. Service always ready. Great salesman that knew a Mustang from a minivan. Well stocked. Transportation home if needed. Service always ready. Great salesman that knew a Mustang from a minivan. More

Big Thanks to Jim G in sales, Scott B and Dean in service for helping me out on 6/13/22. I called Jim on a Saturday after hours and left a message asking for help on a bad situation I encountered with my 5+ for helping me out on 6/13/22. I called Jim on a Saturday after hours and left a message asking for help on a bad situation I encountered with my 5+ year old 2017 Escape. I had bought the Escape new from Jim. He called me early Monday morning (about 9am) and I explained to him my problem. After we hung up, he talked to Dean in Service. Jim then called me back and told me to come in and they would take care of my problem. Scott coordinated the repair I needed. By 10:30 am, I was on my way home very satisfied. 6 Stars for helping me. This is the way customer service should be and the way you build loyal customers who don't forget how Serra Ford helped them out! Great Experience. More

Will was great. I was able to get in and out of the dealership with a new car so quickly. I have already recommended him to three of my friends. I was able to get in and out of the dealership with a new car so quickly. I have already recommended him to three of my friends. More

Fast and friendly service. Ed Osborn went above and behind to ensure that I was satisfied with my vehicle purchase. Ed Osborn went above and behind to ensure that I was satisfied with my vehicle purchase. More

My family and I have purchased/leased many vehicles from Christine and we will continue to go back to her. She’s knowledgeable, honest, extremely personable and most importantly just an amazing person overa Christine and we will continue to go back to her. She’s knowledgeable, honest, extremely personable and most importantly just an amazing person overall. She genuinely cares and wants to make sure you’re happy with your entire experience. One thing I also love is that she’s there for you even after the sale! We have leased vehicles right off the lot and we have also ordered vehicles from her and both experiences always went super smooth. She makes the process stress free and works so hard to get things done quickly. You’ll be happy working with Christine!! I’ll always recommend her to friends and family! More

I had a great experience with Serra Ford of Farmington Hills. Will Kent did a great job answering all of my questions and made the process very easy!! Will and his assistant Max also were great in updatin Hills. Will Kent did a great job answering all of my questions and made the process very easy!! Will and his assistant Max also were great in updating me weekly throughout the ordering process. I would definitely recommend coming to Serra Ford of Farmington Hills and make sure you see Will Kent and Max!! More

Will goes above and beyond for his clients. He is very knowledgeable and knows our needs/wants. He always takes care of us so have recommend him to our friends. They now buy from him too! D He is very knowledgeable and knows our needs/wants. He always takes care of us so have recommend him to our friends. They now buy from him too! Dedicated and professional! More