Serra Ford Farmington Hills

The guy that helped me was very knowledgeable, helpful, articulate, cool, friendly, nice, and smart. articulate, cool, friendly, nice, and smart. More

Ed “Ozzy” Osborne was wonderful. He definitely went above and beyond helping me find the perfect vehicle for me. He was professional, friendly and very kind and patient answering a He definitely went above and beyond helping me find the perfect vehicle for me. He was professional, friendly and very kind and patient answering all of my questions. I would recommend him to the world. Thank you. I’m so happy with my beautiful vehicle. More

I took my car in to have the map updated in September 2022. When I got my car back the voice recognition was not working. I found out in May 2023 the map was never updated. I took it in for this visit an 2022. When I got my car back the voice recognition was not working. I found out in May 2023 the map was never updated. I took it in for this visit and they crashed my hard drive which I had to pay for the new one. I repeat “THEY” crashed my hard drive!!!! When I picked the car up and requested the old hard drive “THEY” refused! Michigan Law states I am entitled to the hard drive. I know someone who engineers these type of hard drives and he wanted to look at it to see how it was damaged. I was never a fan of Tom Holzer Ford and I seriously thought that Serra would be better — guess I was wrong. They did not respect my time I had to bring it back up three times. First time they crashed the hard drive had be=to order new one (took 5 days). Took it back was told hard drive was delivered. Took it back and after about 5 hours that day they told me the wrong part was sent this was a Friday. Amazingly, they were able to get the right part by Monday. I truly believe they had the right part just couldn’t get to it so they lied!. Took the car back On Monday third visit hard drive was installed. Requested old hard drive was told it is not a part that they could return I would have to pay $750.00 to get the part. I call hogwash!! Please understand I don’t think this was Scott the Service Managers fault. He did take Friday off which I think that is why my car was not taken care of on Friday. Ok, so I am trying to submit the review and they ask — Would you recommend this service center — I replied NO and it will not let me submit the review. Awesome way to get a YES answer. I am extremely dissatisfied and would not recommend this dealer but I want my review to be submitted so changing it so that you can get this BAD review. More

We purchased a used Ford from Joe Giancana. He was awesome!!! He was so knowledgeable about the vehicles we looked at, but his personality is why we purchased. He is funny and made the whole pr He was awesome!!! He was so knowledgeable about the vehicles we looked at, but his personality is why we purchased. He is funny and made the whole process fun and relaxing. He delivered on all of his promises! We highly recommend Joe G to anyone looking for a great buying experience!! More

At first I was very happy with the salesperson and car. After telling a friend that I wished there was a type of insurance for scratches for a leased vehicle, he told me to get a Damage Waiver. When we c After telling a friend that I wished there was a type of insurance for scratches for a leased vehicle, he told me to get a Damage Waiver. When we called the salesperson, he said we had to purchase that at the time we got the car in March. Too late now. How could we get it if he never told us about it? This seems wrong and very unfair. What kind of customer service is this? I am truly upset. I think this should be rectified. More

Gavin Quirolo was my sales consultant and he went above and beyond his duty to help me get the vehicle I wanted! Thank you again and beyond his duty to help me get the vehicle I wanted! Thank you again More

Joe Giancana made this deal so easy and a very pleasurable experience. His knowledge and attention to details and the follow up made me feel relaxed and I trusted him completely to make a fair de pleasurable experience. His knowledge and attention to details and the follow up made me feel relaxed and I trusted him completely to make a fair deal for everyone More

Joe Giancana was my salesman. I have been buying vehicles from Joe for over 10 years. He has never let me down. He is knowledgeable and professional and takes time to answer all t I have been buying vehicles from Joe for over 10 years. He has never let me down. He is knowledgeable and professional and takes time to answer all the questions. I highly recommend Joe and will follow him wherever he goes! More