Serra Ford Farmington Hills

Sierra Ford in their representatives were very professional before we even step to foot in the dealership. They're helpful over the phone. Robert Bell was very responsive to calls and provided det professional before we even step to foot in the dealership. They're helpful over the phone. Robert Bell was very responsive to calls and provided details via email. We looked at a used Tesla and ended up purchasing it. A big shout out to Levi for his information about Tesla's even though he was not our salesman. More

We just had a great experience at there service area. .....My wife's 2021 Escape had a foul smell while driving Tuesday night (12-3-24) around 5:30 near the dealership and she pulled in and the service ar .....My wife's 2021 Escape had a foul smell while driving Tuesday night (12-3-24) around 5:30 near the dealership and she pulled in and the service area jumped on the problem right away ( leafs of something on the exhaust).....took it in and made sure it was safe to drive......wow the staff needs to know they have a customer for life.....we do our service there anyways but it just proves that not all dealerships are bad.....Thank you More

Beautiful showroom, great selection of cars! Robert Bell was extremely helpful in the purchase of my new-to-me 2021 Edge and trading in my old car. Steve was knowledgeable and patient, showing m Robert Bell was extremely helpful in the purchase of my new-to-me 2021 Edge and trading in my old car. Steve was knowledgeable and patient, showing me all the tech functions of my new car. I appreciated their assistance so much! More

I have been very pleased with my experience with the service department at Serra Ford. I came to get general maintenance requirements. Amanda was exceptionally professional, patient, and helpful. She to service department at Serra Ford. I came to get general maintenance requirements. Amanda was exceptionally professional, patient, and helpful. She took the time to explain various features of my 2023 Ford Escape. More

Made every effort for me to be able to purchase car. Respected me a female elder. Very friendly and accommodating staff. Love the preowned car I bought. Carla Respected me a female elder. Very friendly and accommodating staff. Love the preowned car I bought. Carla More

Serra Ford has always done good, fast, and quality work on my car for the past decade I've been going there. on my car for the past decade I've been going there. More

Relaxed and friendly atmosphere. Scott S. was great. He patiently answered all my questions and made the whole thing very easy. No pressure involved, just a genuine desire to help. I Scott S. was great. He patiently answered all my questions and made the whole thing very easy. No pressure involved, just a genuine desire to help. I will go back there and ask for Scott when I decide to trade in and buy another car. Keep up the great work Scott! More

Robert Bell helped me with the purchase of my 2023 Nautilus. He was pleasant, professional, and there was no pressure. Nautilus. He was pleasant, professional, and there was no pressure. More

Responsive, bright, excellent service and selection. Professionalism and friendliness abound. As good or better than a car buying should be. Professionalism and friendliness abound. As good or better than a car buying should be. More

An absolutely wonderful experience. Can’t recommend enough. Rob B. was fantastic, attentive and informative. I love my Rav! Can’t recommend enough. Rob B. was fantastic, attentive and informative. I love my Rav! More