Serra Ford Farmington Hills

Robert at Serra Ford is terrific to work with. He made the purchase of my Ford Expedition seamless. He made the purchase of my Ford Expedition seamless. More

Our salesman, Robert Bell, was friendly and professional. He was also helpful and not at all “pushy”. The showroom was beautiful and we enjoyed the coffee while waiting for paperwork to be done. He was also helpful and not at all “pushy”. The showroom was beautiful and we enjoyed the coffee while waiting for paperwork to be done. More

Serra Ford was fast and easy to work with. Robert Bell was great. It was like dealing with a friend and not a pushy salesman. . Robert Bell was great. It was like dealing with a friend and not a pushy salesman. . More

I worked with Robert at Serra Ford on the purchase of my Bronco Sport and he was extremely accommodating, listened to my needs, made sure I understood everything without putting unnecessary pressure on me. Bronco Sport and he was extremely accommodating, listened to my needs, made sure I understood everything without putting unnecessary pressure on me. He made the car buying experience fun and the whole dealership was nice and full of helpful people. I’d go back in the future! More

The service was excellent. Frank Derey was very helpful and informative. I was pleased with the whole process. Frank Derey was very helpful and informative. I was pleased with the whole process. More

Brian and the service department were excellent in coordinating my computer part replacement and repair for my infotainment screen for an Explorer ST - D. OLDROYD coordinating my computer part replacement and repair for my infotainment screen for an Explorer ST - D. OLDROYD More

I have been so satisfied with my service at Serra ford in Farmington hills for the last two years each time the same great service Farmington hills for the last two years each time the same great service More

i am very please with serra ford of farmington hills the people at serra are outstanding. people at serra are outstanding. More

Please allow me a moment to tell you about what a WONDERFUL experience I and my family had with our experience at Serra Ford of Farmington Hills Service Department. First, leadership and great examp WONDERFUL experience I and my family had with our experience at Serra Ford of Farmington Hills Service Department. First, leadership and great example starts at the top and works it way throughout an organization. This is evident by the fact that every individual within that organization has the same mission. That of Customer Satisfaction. That started from the first day and with the first call. If I had to sum up our great experience in the form of one person there, it would be Mr. Brian Cunningham. Brian's behavior is both professional and courteous. He treats clients with dignity and honesty. He is open about the cost of repairs but provides a prioritized option to help you reach you goal. His promises were timely and were carried out as stated. He is an excellent communicator and works diligently to assure that you are kept in the loop. One of his best qualities is that he listens intently. And after listening, he shows evidence of caring and his consideration by offering a solution that his years of experience has shown to be the best proven route to solving your particular situation. You never feel like you are number when talking to Mr. Cunningham, he takes his time and if he doesn't have time at that moment, he says, "This conversation is important to me, I am with another client right now, can I please call you right back... And get this, he calls back. Therefore, Serra Ford has our trust. Thanks Brian and Thanks Serra, Stan Barnes and Family More

The employees are always friendly and the service is good. I also appreciate that they wash the car. good. I also appreciate that they wash the car. More