Serra Ford Farmington Hills

I had some trepidations when my longtime favorite Ford dealership was replaced by Serra. However, my 1st visit (for service) put them to rest. I'll soon be back to sleep my '24 model. dealership was replaced by Serra. However, my 1st visit (for service) put them to rest. I'll soon be back to sleep my '24 model. More

I appreciate the quick response on my recent tire, rotation, and repair. Your dealership is very organized and all the personnel very pleasant. rotation, and repair. Your dealership is very organized and all the personnel very pleasant. More

Cole was very helpful and knowledgeable. He answered all questions I had with detail and examples. He answered all questions I had with detail and examples. More

I scheduled an appointment time to bring the escape in to the dealership. I was impressed by timeliness of the service advisor and his attention to detail. As well, he communicated progress in a timely fash the dealership. I was impressed by timeliness of the service advisor and his attention to detail. As well, he communicated progress in a timely fashion. Since the repairs were completed we have been pleased with how the escape drives and performs. Thank you for the excellent service. More

Serra Ford in Farmington Hills surpassed what I was expecting from a dealership. Previous experience at a dealer in Ohio wasn't great but this purchase really went smooth. A huge thank you to Robert Be expecting from a dealership. Previous experience at a dealer in Ohio wasn't great but this purchase really went smooth. A huge thank you to Robert Bell for delivering great service and a big thank you to Logan Romain in the finance department for an easy and no hassle signing. Robert was great and made the day fly by while working on this or that and he shared some of the lunch the crew had with me while I was there going through the process. A lot of dealerships don't seem to care about used car sales but people would be hard pressed to say that about the Serra Ford FH crew; I was treated like family even though I was buying a different make and model than a Ford. I will recommend the team and the dealership to people searching for a vehicle! More

Pleasant, willing to work with you, ride share, great customer service and great experience overall customer service and great experience overall More

Assistant manager was great at keeping us updated to progress on work being done. They provided us with a loaner vehicle progress on work being done. They provided us with a loaner vehicle More

Ordered a Maverick. Took a year to get. Serra kept me updated consistently. The delivery process was pain free Took a year to get. Serra kept me updated consistently. The delivery process was pain free More

He was a very efficient salesman. He is exceptionally kind and considerate. Showed us nothing but a loving and excited energy towards the ranger and taking care of us as his custom He is exceptionally kind and considerate. Showed us nothing but a loving and excited energy towards the ranger and taking care of us as his customers. Nice guy!!!! More

Ed Osborne is awesome! He made my car buying experience such a pleasure. I would definitely look for him next time I need a vehicle. He made my car buying experience such a pleasure. I would definitely look for him next time I need a vehicle. More