Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Serra Ford Farmington Hills
Farmington Hills, MI
878 Reviews
At Serra Ford Farmington Hills we care deeply about your car-buying & servicing experience! With an incredibly large selection of both new and pre-owned vehicles for sale, we make sure each person that enters our Michigan dealership leaves with a car, truck or SUV that has everything they envisioned and more. Our dedicated service, collision, and parts experts are here for you. No matter what you're driving, we can help that vehicle give you more miles and better performance! Stop by our Ford dealership in Farmington Hills, MI, and let us help you find a vehicle that transforms any drive you take into the highlight of your day! Located at 39300 W 10 Mile Rd, Farmington Hills, MI 48335. Visit us today at Serra Ford Farmington Hills!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 878 reviews
November 22, 2023
Very good customer service throughout the sales process. Robert was very straightforward and helpful. Would definitely work with him again. Robert was very straightforward and helpful. Would definitely work with him again. More
by ann.schwark
Employees Worked With
November 19, 2023
Paid $175 for diagnostics. Was told it would cost another $500 to replace an ambient air sensor. I took it elsewhere to have the work done. That mechanic ran a 5 minute diagnos Was told it would cost another $500 to replace an ambient air sensor. I took it elsewhere to have the work done. That mechanic ran a 5 minute diagnostic then replaced the $15 part. What would have cost me $700 at this dealership for repair actually cost me $65 elsewhere. I will never return to this dealership again. More
by Wawro
Employees Worked With
Did not work with listed employees
November 19, 2023
It was a joy working with Robert! He was very knowledgeable and made the process of buying a car seamless! He was very knowledgeable and made the process of buying a car seamless! More
by Stewarco
Employees Worked With
November 17, 2023
Absolutely wonderful experience. Will Kent was amazing with all the details and upgrades in purchasing a car today. Everyone was so knowledgeable and patient with me with all the new Will Kent was amazing with all the details and upgrades in purchasing a car today. Everyone was so knowledgeable and patient with me with all the new technology today. In the end of a great experience we have a Awesome, affordable, car that far reach our goal at the start of this journey. Thanks Will Kent and the amazing team. More
by Barbara French
November 15, 2023
Quick Service. Gives valued opinions if asked Spends time discussing service. Cashier & retrieval of car is good Gives valued opinions if asked Spends time discussing service. Cashier & retrieval of car is good More
by JSams
November 15, 2023
The routine scheduling was easy. The pick up and delivery service is a great feature! The pick up and delivery service is a great feature! More
by Crsdoc
Employees Worked With
November 14, 2023
My vehicle was serviced for a flat tire. During the initial inspection, evidence of possible critter damage was reported. Upon closer view, no damage incurred. A special thanks to Jennife During the initial inspection, evidence of possible critter damage was reported. Upon closer view, no damage incurred. A special thanks to Jennifer Nowacki, the service advisor. She is a terrific ambassador for the dealership. Friendly, efficient, and very knowledgeable. Thank you. More
by Tax Geek
Employees Worked With
Jennifer Nowacki
November 10, 2023
I purchased a 2024 Ford Edge. I went to 4 different dealers because I am from an industry that requires 3 bids. One dealer did not have a car and I did not want to talk about "dea I went to 4 different dealers because I am from an industry that requires 3 bids. One dealer did not have a car and I did not want to talk about "dealer trades." I left another dealer with a feeling that I needed to wash my hands and use disinfectant. Two dealers were, in my opinion, honest and ethical. I purchase the car from Serra Ford. The woman who made the deal, Karen, worked hard to get my business. I'm glad I bought from Serra Ford in Farmington Hills. More
by pamol
November 09, 2023
I had the best experience working with Jim. He was very accommodating and pleasant. He understood my needs and what I was looking for. Very happy! He was very accommodating and pleasant. He understood my needs and what I was looking for. Very happy! More
by pwyatt0809
