Serra Ford Farmington Hills

Scott S. was great to work with and went out of his way to make sure we had the right vehicle for our family - and was great with our littles ones that came i was great to work with and went out of his way to make sure we had the right vehicle for our family - and was great with our littles ones that came in tow and were there for the entire process. The Finance Department was easy to work with and weren't pushy. Would 100% buy from them again. More

I would highly recommend Scott as a salesman. He was a good listener, wasn't pushy, and was straightforward with our discussions. I was grateful and especially impressed with the speed at which - He was a good listener, wasn't pushy, and was straightforward with our discussions. I was grateful and especially impressed with the speed at which - once purchased - I could wrap things up and go home with my car. Scott helped me along with the process, and I am happy with my vehicle! More

I am writing this review to share my extremely negative experience with Serra Ford of Farmington Hills. In September of 2023, I purchased a Ford F-150 from this dealership and it has been nothing but a nig experience with Serra Ford of Farmington Hills. In September of 2023, I purchased a Ford F-150 from this dealership and it has been nothing but a nightmare ever since. Despite paying well over $2700 to the dealership for vehicle registration, I have yet to receive any documentation. The dealership continuously blamed me for the delays, refusing to take any responsibility. Their customer support is non-existent, and they stopped responding to my inquiries altogether. It's been over five months now, and I still haven't received my vehicle registration. My temporary plates expired in October, leaving me in a constant state of anxiety whenever I drive the vehicle. To make matters worse, I had to pay the state an additional $700 to register the vehicle myself, as Serra Ford provided zero assistance. They refused to reimburse me for the money I wasted on their supposed registration service. Avoid Serra Ford of Farmington Hills at all costs. The staff is disrespectful and downright rude, and the company seems more interested in robbing its customers than providing any form of support. Save yourself the trouble and find a dealership that values its customers and knows how to fulfill basic responsibilities like vehicle registration. More

Mr. Bell was so helpful! He even was friendly with all the kiddos running around. the kiddos running around. More

Dean, in the service department, was professional and kept me informed. He explained in detail what repair was needed. Provided estimate of repair time which was on point, and provided me options for how kept me informed. He explained in detail what repair was needed. Provided estimate of repair time which was on point, and provided me options for how I would wait for vehicle. Dealership is bright, and clean with comfortable waiting area. Customer can wait or utilize their van transport service. More

Robert was absolutely amazing! The service I received from Serra Ford Farmington was efficient, responsive, and extremely pleasant! I had Robert and John help me find the perfect c The service I received from Serra Ford Farmington was efficient, responsive, and extremely pleasant! I had Robert and John help me find the perfect car for my needs. I would recommend Robert and Serra Ford Farmington to anyone looking to buy new or used cars! More

Robert Bell (aka handsome Hockey Legend) was amazing! From start to finish, he gave us perfect service! We will recommend him to family and friends and we will be a returning customer! From start to finish, he gave us perfect service! We will recommend him to family and friends and we will be a returning customer! More

I puchased a Ford Transit, and it was a great experience , Scott was amazing, manager of the dealer helped us get a deal and overall experience great, great people working there and wanting your business. , Scott was amazing, manager of the dealer helped us get a deal and overall experience great, great people working there and wanting your business. More

Many thanks to my Salesperson, Mike Bate and Service Advisor, Jen Nowacki. After several attempts on my part, Mike set-up a service appointment for me and Jen was there throughout the process. They bo Advisor, Jen Nowacki. After several attempts on my part, Mike set-up a service appointment for me and Jen was there throughout the process. They both made my appointment pleasant and positive. I do appreciate their help. More

Robert bell was phenominal, fun storiesz very to the point, and a hockey legend as well point, and a hockey legend as well More