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Serra Ford Farmington Hills

Farmington Hills, MI

4.8
870 Reviews
At Serra Ford Farmington Hills we care deeply about your car-buying & servicing experience! With an incredibly large selection of both new and pre-owned vehicles for sale, we make sure each person that enters our Michigan dealership leaves with a car, truck or SUV that has everything they envisioned and more. Our dedicated service, collision, and parts experts are here for you. No matter what you're driving, we can help that vehicle give you more miles and better performance! Stop by our Ford dealership in Farmington Hills, MI, and let us help you find a vehicle that transforms any drive you take into the highlight of your day! Located at 39300 W 10 Mile Rd, Farmington Hills, MI 48335. Visit us today at Serra Ford Farmington Hills!
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39300 W 10 Mile Rd

Farmington Hills, MI

48335

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Showing 870 reviews

March 04, 2024

My salesman, Robert Bell was terrific to work with. He provided me with a great overall experience on the purchase of our vehicle. My wife and I were extremely satisfied with our visit, and would hig More

by Rw13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2024 -

Serra Ford Farmington Hills responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

March 01, 2024

The salesman went above and beyond what I expected. I would recommend them to my friends. More

by rtwieck
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Watson
Mar 06, 2024 -

Serra Ford Farmington Hills responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

February 26, 2024

Scott S. was great to work with and went out of his way to make sure we had the right vehicle for our family - and was great with our littles ones that came i More

by rtolbert2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Shawbitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 29, 2024 -

Serra Ford Farmington Hills responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thank you again so much for choosing Serra Ford Farmington Hills as your first choice for service!

February 20, 2024

I would highly recommend Scott as a salesman. He was a good listener, wasn't pushy, and was straightforward with our discussions. I was grateful and especially impressed with the speed at which - More

by MB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Shawbitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2024 -

Serra Ford Farmington Hills responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

February 19, 2024

I am writing this review to share my extremely negative experience with Serra Ford of Farmington Hills. In September of 2023, I purchased a Ford F-150 from this dealership and it has been nothing but a nig More

by Luke
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Derrick Kyser
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Tabet, John Toppi
Feb 24, 2024 -

Serra Ford Farmington Hills responded

Hello Luke, we are certainly not happy to hear about your experience at the dealership. We spoke with the General Manager, Ben Heer, and he said that he has reached out to you and left you a message. Please give him a call back when you have a moment so that he can try and fix this. You can reach him by phone at 248-615-2215 or email at ben.heer@serrafordfh.com.

February 16, 2024

Mr. Bell was so helpful! He even was friendly with all the kiddos running around. More

by brook.bagwell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2024 -

Serra Ford Farmington Hills responded

Hi, thank you for leaving such a great review and high star rating. We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

February 13, 2024

Dean, in the service department, was professional and kept me informed. He explained in detail what repair was needed. Provided estimate of repair time which was on point, and provided me options for how More

by S Turner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean
Feb 16, 2024 -

Serra Ford Farmington Hills responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 09, 2024

Robert was absolutely amazing! The service I received from Serra Ford Farmington was efficient, responsive, and extremely pleasant! I had Robert and John help me find the perfect c More

by Sasha washington
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Toppi
Feb 12, 2024 -

Serra Ford Farmington Hills responded

Hi Sasha, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Serra Ford Farmington Hills, we value our customers and we look forward to seeing you on your next visit. Take care!

February 06, 2024

I puchased a Ford Transit, and it was a great experience , Scott was amazing, manager of the dealer helped us get a deal and overall experience great, great people working there and wanting your business. More

by Esmin Tagani
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Shawbitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2024 -

Serra Ford Farmington Hills responded

Hi Esmin, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

February 06, 2024

Robert Bell (aka handsome Hockey Legend) was amazing! From start to finish, he gave us perfect service! We will recommend him to family and friends and we will be a returning customer! More

by Erin.m.melton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2024 -

Serra Ford Farmington Hills responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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