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Serra Ford Farmington Hills
Farmington Hills, MI
907 Reviews
At Serra Ford Farmington Hills we care deeply about your car-buying & servicing experience! With an incredibly large selection of both new and pre-owned vehicles for sale, we make sure each person that enters our Michigan dealership leaves with a car, truck or SUV that has everything they envisioned and more. Our dedicated service, collision, and parts experts are here for you. No matter what you're driving, we can help that vehicle give you more miles and better performance! Stop by our Ford dealership in Farmington Hills, MI, and let us help you find a vehicle that transforms any drive you take into the highlight of your day! Located at 39300 W 10 Mile Rd, Farmington Hills, MI 48335. Visit us today at Serra Ford Farmington Hills!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 907 reviews
April 15, 2025
Good stock, friendly staff. Scott was very oriented to details and very responsive to our questions. Scott was very oriented to details and very responsive to our questions. More
by jjhelm
Employees Worked With
March 17, 2025
Scott Shawbitz was awesome to deal with and he followed up with everything he promised. I definitely will be calling him for my next vehicle. Randy T up with everything he promised. I definitely will be calling him for my next vehicle. Randy T More
by rthomas
Employees Worked With
March 13, 2025
I live a couple hours+ from this dealership so I requested a walk around video and other info before I'd make the drive. The video I received showed one of the most filthy new vehicles I have ever s requested a walk around video and other info before I'd make the drive. The video I received showed one of the most filthy new vehicles I have ever seen - both inside and out! What a poor first impression!! Didn't even attempt to take it through a car wash or clean up the dirt and mud on the inside. How does a dealership expect to sell vehicles in that kind of condition I will never understand. More
by milmic3645
Employees Worked With
Sales Manager
March 10, 2025
I had a great experience as a 1st time customer! 10/10 stars! Will definitely recommend! 10/10 stars! Will definitely recommend! More
by emilyflannery14
Employees Worked With
February 27, 2025
They were able to service my Subaru while I waited. Everyone in service was very friendly. Even got a complimentary car wash for my vehicle while I was in ! Everyone in service was very friendly. Even got a complimentary car wash for my vehicle while I was in ! More
by Emily
February 26, 2025
Robert was great to work with, helping me to understand everything, including all my options! everything, including all my options! More
by Adin
Employees Worked With
February 22, 2025
This dealership was really easy to work with. The sales associate Robert was wonderful. Will definitely recommend to family and friends. The sales associate Robert was wonderful. Will definitely recommend to family and friends. More
by Dtighe4153
Employees Worked With
February 08, 2025
Working with Robert Bell was perfect. He was thorough assisting with a used truck purchase. Would highly recommend him and this dealership. He was thorough assisting with a used truck purchase. Would highly recommend him and this dealership. More
by LmR
Employees Worked With
February 05, 2025
I tried to work with them via online KBB offer to sell a vehicle. I filled out online offer. Dealer reached out to me and scheduled appointment. Once I got to dealer, Collin Walters was arrogant and dism vehicle. I filled out online offer. Dealer reached out to me and scheduled appointment. Once I got to dealer, Collin Walters was arrogant and dismissive. They offered less money and accused me of lying on the online forms. I did not lie on the forms and I was always honest. I had received higher offers from online and they indicated that they would be willing to work with me. I was not upset about the offers so much as the accusations. The arrogance of Mr. Walters was not required. I have been trying to give Serra a chance, but since they took over Tom Holzer the quality of service has been gone way down hill. If they are not interested in my vehicle I am fine, just treat people with respect. More
by Disappointed Customer
Employees Worked With
Collin Walters
January 29, 2025
I made an appt for a warranty item over a week in advance. When I arrived I was met with a blank stare and the repair had to be approved and was then informed it would take all day due to volume of w advance. When I arrived I was met with a blank stare and the repair had to be approved and was then informed it would take all day due to volume of work they had taken in. Why make an early appointment then? After sitting there all day waiting I texted my service writer Brendan Lackey for an update and received no answer. About 3 o’clock I walked back to check on the status and after checking with the tech was informed they had to order the part and would not be able to do the repair that day. They let me sit all day with no update which was very unprofessional and inconsiderate. I won’t be going back. More
by Breth45
