
Serra Ford Farmington Hills
Farmington Hills, MI
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Scott Shawbitz was awesome to deal with and he followed up with everything he promised. I definitely will be calling him for my next vehicle. Randy T up with everything he promised. I definitely will be calling him for my next vehicle. Randy T More
I live a couple hours+ from this dealership so I requested a walk around video and other info before I'd make the drive. The video I received showed one of the most filthy new vehicles I have ever s requested a walk around video and other info before I'd make the drive. The video I received showed one of the most filthy new vehicles I have ever seen - both inside and out! What a poor first impression!! Didn't even attempt to take it through a car wash or clean up the dirt and mud on the inside. How does a dealership expect to sell vehicles in that kind of condition I will never understand. More

I had a great experience as a 1st time customer! 10/10 stars! Will definitely recommend! 10/10 stars! Will definitely recommend! More
They were able to service my Subaru while I waited. Everyone in service was very friendly. Even got a complimentary car wash for my vehicle while I was in ! Everyone in service was very friendly. Even got a complimentary car wash for my vehicle while I was in ! More
Robert was great to work with, helping me to understand everything, including all my options! everything, including all my options! More
This dealership was really easy to work with. The sales associate Robert was wonderful. Will definitely recommend to family and friends. The sales associate Robert was wonderful. Will definitely recommend to family and friends. More
Working with Robert Bell was perfect. He was thorough assisting with a used truck purchase. Would highly recommend him and this dealership. He was thorough assisting with a used truck purchase. Would highly recommend him and this dealership. More
I tried to work with them via online KBB offer to sell a vehicle. I filled out online offer. Dealer reached out to me and scheduled appointment. Once I got to dealer, Collin Walters was arrogant and dism vehicle. I filled out online offer. Dealer reached out to me and scheduled appointment. Once I got to dealer, Collin Walters was arrogant and dismissive. They offered less money and accused me of lying on the online forms. I did not lie on the forms and I was always honest. I had received higher offers from online and they indicated that they would be willing to work with me. I was not upset about the offers so much as the accusations. The arrogance of Mr. Walters was not required. I have been trying to give Serra a chance, but since they took over Tom Holzer the quality of service has been gone way down hill. If they are not interested in my vehicle I am fine, just treat people with respect. More
I made an appt for a warranty item over a week in advance. When I arrived I was met with a blank stare and the repair had to be approved and was then informed it would take all day due to volume of w advance. When I arrived I was met with a blank stare and the repair had to be approved and was then informed it would take all day due to volume of work they had taken in. Why make an early appointment then? After sitting there all day waiting I texted my service writer Brendan Lackey for an update and received no answer. About 3 o’clock I walked back to check on the status and after checking with the tech was informed they had to order the part and would not be able to do the repair that day. They let me sit all day with no update which was very unprofessional and inconsiderate. I won’t be going back. More
Great sale working with Jim Grzywacz. Dealer always great to work with. Service is good. Dealer always great to work with. Service is good. More