Serra Chrysler Dodge Jeep RAM Lake Orion - Service Center

Had my car at the repair shop and had to wait for over a week before I got information about the fix of my car. week before I got information about the fix of my car. More

My Advisor Ashley was excellent. She kept me informed with timely status updates, explained the problems and repairs, and when it was ready. She kept me informed with timely status updates, explained the problems and repairs, and when it was ready. More

Great service with knowledgeable service advisors and technicians Very helpful and true team members Kept me abreast throughout the repair process technicians Very helpful and true team members Kept me abreast throughout the repair process More

Very friendly professional Clean environment Knowledgeable employees Pleasant easy to communicate with. Short waiting period. Would highly recommend Knowledgeable employees Pleasant easy to communicate with. Short waiting period. Would highly recommend More

The service exceeded my expectations and service department was able to handle the two recalls repairs and three additional quality and engineering issues. Great team in service... department was able to handle the two recalls repairs and three additional quality and engineering issues. Great team in service... More

Bob is the best he does a awesome job best customer service person you have service person you have More

People working in service department make me fee welcomed, processed all paperwork fast and efficient way. welcomed, processed all paperwork fast and efficient way. More

Time after time a level of customer service and communication that is terrible for any industry let alone one that has such an impact on ones daily life. Any communication at all has to be customer communication that is terrible for any industry let alone one that has such an impact on ones daily life. Any communication at all has to be customer driven and initiate which has about a 90% rate of dishonesty with the answers. Even after clearly stating all i want to know is what is going on still lies. More

The service department fixed an issue we had on a 300 we own 2 other dealerships couldn’t find the problem so that gave me confidence in them own 2 other dealerships couldn’t find the problem so that gave me confidence in them More

awful service center and the staff will not call you back regarding the “work” they did. i have zero faith in this place. i’m so sorry i gave them my business regarding the “work” they did. i have zero faith in this place. i’m so sorry i gave them my business More