Serra Chrysler Dodge Jeep RAM Lake Orion

Everyone I dealt with was extremely professional and nice! From Harry Lewis, who sold me my new car to Jeremy in the service department (for my old car), to the receptionist whose name I cannot recal nice! From Harry Lewis, who sold me my new car to Jeremy in the service department (for my old car), to the receptionist whose name I cannot recall, and to the young man who paired my cell phone with my new car, they were all great! I will certainly return as my needs arise! More

Everyone was very helpful. Our sales rep, George Essa, was very thorough in his explanation of leasing details options on the truck warranty work, and service follow up support Our sales rep, George Essa, was very thorough in his explanation of leasing details options on the truck warranty work, and service follow up support. More

I’ve lost count of how many cars I have leased from this dealership. What I do know, it’s over a period of 25 years. I think that speaks volumes. So yes, I’d say I’ve been satisfied with this dealership. My dealership. What I do know, it’s over a period of 25 years. I think that speaks volumes. So yes, I’d say I’ve been satisfied with this dealership. My salesman was Loren Burlison. My first time dealing with him. It went very well and he followed up with a phone all the next day. He’s offered to help me understand some new features on this car that we’re not on my last Pacifica. More

Always get great service especially from Mike Gizzi have been working with him for years been working with him for years More

Even though we had to wait several months for our they kept us posted along the way and gave us a great deal kept us posted along the way and gave us a great deal More

Service staff were friendly, courteous and efficient. Took the time to answer my questions about the work done. Took the time to answer my questions about the work done. More

I have a Jeep Wrangler and with that comes the “Death Wobble” 5 weeks later it may or may not be fixed but I know they needed the loaner back. I drove back the loaner and it was a half tank and I drove o Wobble” 5 weeks later it may or may not be fixed but I know they needed the loaner back. I drove back the loaner and it was a half tank and I drove out with a full tank. They wanted to charge me $6.00 a gallon. I had to go back twice for loaner Auto problems which cost me Gas. Gas at Sam’s is $4.39. Wouldn’t you think just Customer Service would allow bite the bullet nope I went and got gas so I could save money. I am unemployed. I can’t afford $6.00. They are so chaotic only one Service Person knows what he is doing by the name, Brandon. The Service Manager stays in his office. He did email me on the status of the Part. The things they had to fix. The “Death Wobble” look it up if you don’t know, my electric seat on driver side has never worked, and they replaced the whole counsel. Which is interesting because brought it in before and they didn’t fix it saying they couldn’t duplicate it and yet they had a name for it this time. The knobs on the radio wouldn’t work at times. It is amazing how much it does not that I wasn’t aware of before. For for full disclosure I did not buy the Jeep from them and they let me know that. I bought the xxx from Royal Oak Jeep. And it is not their fault that they sell a car that is well known for the “Death Wobble” but did not disclose it. Am I afraid to drive it yes. I am a middle aged Woman that lives by myself. So if something goes wrong I have to count on my friends. If something else goes wrong or I need an oil change I will go someplace else. More

George Essa did everything he could to make my bery recent purchase of a 2022 Jeep Compass a great experience !!! I have bought quite a few cars from Milosch and the next time someone in my family nee recent purchase of a 2022 Jeep Compass a great experience !!! I have bought quite a few cars from Milosch and the next time someone in my family needs a new vehicle we will look for George! More

Michael Gazzi was so helpful and answered all the questions we came up with today . We never have gone anywhere elsewhere we always gone here each time we had to renew our lease or even trade in questions we came up with today . We never have gone anywhere elsewhere we always gone here each time we had to renew our lease or even trade in More

Nice job by the service dept. special thanks to Noah Hellner and who ever did the work on my Jeep special thanks to Noah Hellner and who ever did the work on my Jeep More