Serra Chevrolet of Southfield - Service Center

Mike Foster is absolutely the best Service Rep. Serra Chevrolet is the only dealership that has serviced my last four cars. Mike Foster makes every visit painless and worry free ! I am so relieved Serra Chevrolet is the only dealership that has serviced my last four cars. Mike Foster makes every visit painless and worry free ! I am so relieved when he takes my key because I KNOW that he will take care of whatever problem I have. As long as Serra has Mike, they will have my loyalty and trust ! More

The service department at Serra has given me 3 horrible customer service experiences that were completely unnecessary. It’s too much to detail here, but my goodness!! The service manager is willing to lose customer service experiences that were completely unnecessary. It’s too much to detail here, but my goodness!! The service manager is willing to lose a customer over pennies and when he doesn’t win the battle he behaves like a child. As a customer who bought a $46k vehicle, I should be treated much better. The only thing that made my experience end positively was a service advisor by the name of Marvin G. He took time to understand and was able to work around the pure BS to help me as a customer and the owner, Greg Brown. More

Long time customer, 1st poor service visit I got to the Fast Lane for my routine oil change at about 7:15 am. There were already about 10 cars ahead of me, which was no problem. At about 7:50, I got to the Fast Lane for my routine oil change at about 7:15 am. There were already about 10 cars ahead of me, which was no problem. At about 7:50, I was greeted, asked if I was there for an oil change, and told me it would be about 2-2.5 hours. No problem...it is what it is. About 30 minutes later, I was asked to step inside to officially sign in. The gentleman (who I later found out was Scott, the manager) greeted me by name (since he had looked at my vin#/mileage when he initially told me the wait time), handed me a printout for the oil change, had me sign it, and told me I could wait inside. I know that usually , whoever writes me up, asks which oil change I want, and if I want the tire rotation. I always go to the dealership for service, so I assumed Scott must’ve looked at my history and knew what oil change I get. No problem in my mind, after all, he already has my paperwork printed up. However, I did ask, however if air pressure would be checked, because I knew the light was on telling me one tire was low. He assured me that was definitely included. Ok...so, 2 hours, 15 minutes later, Scott came in the waiting area, and called my name, said “thank you” and gave my paperwork to the cashier. I went to get my credit card out, and said, “oh, I have this coupon”...and the cashier said, “ok, Ms.Lambert, I need you to go give that to the person who wrote you up...he needed to put that on the invoice”. That’s fine, except I’m not Ms.Lambert. Hmmm...that’s the invoice he gave her, but he called my name. Soooo...I take my coupon out to him, and told him I need my invoice, not Ma.Lambert’s. He looked, and said that my car was about to come out. So I go back to the cashier, and pay for my car, and wait for it to come out. While waiting, I noticed that the price was lower than usual, aside from using a coupon. I asked another technician had oil change prices gone down, He said no. I asked him to look at my receipt and tell me if they did a tire rotation, since that’s what I usually get...and I assumed since Scott didn’t ask me, he went off my old records in the computer and had it done. He said no, the tires weren’t rotated, and I strictly got an oil change.so, I’m a little upset...I’ve been at the dealership for 3 hours, and got just an oil chanhe, no tires rotated...and no print out or anything telling me what services I might need now or soon....but I was gonna leave it at that and go home. As soon as I got in my car to drive off, the “change oil light” pops up. So, I drive right back to service to have them adjust my panel. Ok...they do that, and I proceed to leave again. This time, my tire pressure light pops up, and the pressures on my tires were off...which tells me that my tire pressure was never checked...and I specifically asked Scott about that when I signed my paper work. And the final part that made this a horrible service experience, is that when Scott was made aware by his co-worker, that I wanted a tire rotation like I usually get (but was never asked), and that my electronic panel was not reset, and that my tire pressures were in fact never checked....he said nothing to me about it, no apology and no offer to make it right in the future. I happen to be in the market for a new vehicle this year. I always get my routine and major services done at the dealership. And I am one who will pay extra for good service. However, if this is the direction that service is going at this dealership, then it might be time to go elsewhere. More

Great service experience The exceeded my needs and surpassed my expectations, thank you. Droppedoff the truck with no appointment, but they were still able to work the servi The exceeded my needs and surpassed my expectations, thank you. Droppedoff the truck with no appointment, but they were still able to work the service through. More

Rental service not offered to non-customers I called to schedule an appointment because I got a service notification for my 3 month old 2018 Equinox (troubling within itself) and was told that b I called to schedule an appointment because I got a service notification for my 3 month old 2018 Equinox (troubling within itself) and was told that because I'm not an established customer (I purchased my car in the area I used to live in)I'm not provided rentals although I paid for a lease package that provides them. I was also told that most dealerships operate in that manner. That last statement was incorrect because I called another Chevrolet dealership who was more than happy to oblige me with a rental while my vehicle that is new and under warranty is being serviced. More