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Serra Chevrolet - Cadillac - Buick - GMC

Jackson, TN

Overview
Employees
Reviews
Vehicles
4.7
371 Reviews
Serra of Jackson offers many automotive products and services to our Jackson, TN, area customers. From quality new CADILLAC, Chevrolet, Buick, GMC and Kia vehicles to used cars, we know anyone looking for a vehicle in Jackson, TN, will likely find what they want at our dealership. We carry a comprehensive line of new vehicles, making us a good choice as your Jackson, TN, car dealer.
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189 Stonebridge Blvd

Jackson, TN

38305

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Showing 371 reviews

August 05, 2023

Had a great experience. Salesman David Damon went out of his way to help us and followed up with us to keep us up to date on the status of our ordered Telluride. More

by dxyblus
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Your Friends at Serra Jackson

August 02, 2023

jaxon byrd went above and beyond. would reccomend him to anyone. Matter of fact already have mentioned his name More

by wrestlingwowf
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 03, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Your Friends at Serra Jackson

July 29, 2023

Very professional I would like to thank Jared, Darlene, Vince and Mike for the smooth operation for the purchase of our new vehicle. My wife and I were very satisified. Have recommended others to give you More

by meduck70
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

We love hearing about customers that have a terrific experience at Serra Chevrolet Buick GMC Cadillac. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Sincerely, Your Friends at Serra Jackson

July 26, 2023

I found the service personnel to be friendly and very helpful. Also the waiting room was clean and comfortable. More

by mb7buback
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 26, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Your Friends at Serra Jackson

July 25, 2023

Major repair that took two weeks. Asked them to check my squeaky brakes since they had my car for so long. Major repair great. Brakes still squeak More

by troygiles
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 26, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Your Friends at Serra Jackson

July 24, 2023

The technician did put the piece that he took off my Buick enclave back in place correctly. The charge was ridiculous for the repair. More

by maecarter88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Serra Chevrolet
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, Your Friends at Serra Jackson

July 22, 2023

Have the oil change and tire rotation and they did not home my tires after they rotated them and I had to pay $25 to get it done. More

by southjerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Serra Chevrolet
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

We appreciate learning about your recent service with us. We strive for a positive experience, and would appreciate the opportunity to discuss your time spent with us. Please contact us at your earliest convenience. Sincerely, Your Friends at Serra Jackson

July 21, 2023

They have always been understanding and efficient I. Working with them. Four more words, really. More

by mb7buback
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, Your Friends at Serra Jackson

July 21, 2023

VERY PROFESSINAL AND COURTEOUS I BELIEVE THE YOUNG MAN WHO GREETDED ME WAS NAMED KELTON HE WAS EXCELLENT YOU NEED TO BE SURE AND PAY HIM REALLY GOOD YOU DO NOT WANT TO LOSE HIM More

by edhaltom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Your Friends at Serra Jackson

July 20, 2023

The brief wait was pleasant in the cool waiting area with popcorn and coffee available as well as free Internet service. More

by wattmarilyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 21, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

We appreciate your marvelous feedback. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Your Friends at Serra Jackson

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