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Serra Chevrolet - Cadillac - Buick - GMC

Jackson, TN

4.7
370 Reviews
Serra of Jackson offers many automotive products and services to our Jackson, TN, area customers. From quality new CADILLAC, Chevrolet, Buick, GMC and Kia vehicles to used cars, we know anyone looking for a vehicle in Jackson, TN, will likely find what they want at our dealership. We carry a comprehensive line of new vehicles, making us a good choice as your Jackson, TN, car dealer.
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189 Stonebridge Blvd

Jackson, TN

38305

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Showing 370 reviews

September 23, 2023

The service was outstanding! My vehicle rides and especially drives so much better than it did before, thank you More

by rjgreene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Your Friends at Serra Jackson

September 19, 2023

My wait wasn’t long at all. I am thankful for the coupons that I have received. Now that my husband is no longer here. I wish they would offer for someone to pick up my Cadill More

by glenell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim
Sep 20, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Your Friends at Serra Jackson

September 15, 2023

Took one hour and a half for an oil change. I also wanted my headlight fixed but there was no time. More

by jenorth2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Serra Chevrolet
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

We appreciate learning about your experience at our dealership. Please contact us at your earliest convenience so we can work towards a resolution. Sincerely, Your Friends at Serra Jackson

September 13, 2023

The personnel are always friendly and courteous, but I was disappointed in the handling of an issue with my trim on my Kia. It is fading horribly and I was told it wasn’t covered by warranty do to mileage More

by rkocisko86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Your Friends at Serra Jackson

September 05, 2023

Excellent customer support with a professional staff and quality parts. Easy to make appoints and quick service. More

by mrblackstock1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Your Friends at Serra Jackson

September 02, 2023

Very nice and patient. Answered all questions I had professionally. Would recommend them to anyone. More

by coletrent3
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Serra Chevrolet Buick GMC Cadillac! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Your Friends at Serra Jackson

September 02, 2023

Great service. Fast, efficient, pleasant staff. Knowledgeable techs, managers and customer service. Great waiting area More

by shipmantn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Serra Chevrolet Buick GMC Cadillac, we value our customers and we look forward to seeing you down the road. Sincerely, Your Friends at Serra Jackson

September 01, 2023

Good customer service. We went early and was out before our scheduled time. They fixed problem we had an issue with. More

by glendajmoore
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember their names.
Sep 05, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Your Friends at Serra Jackson

August 26, 2023

Serra Kia is the best! Mark Talkington is a great Representative for any vehicle you might want. More

by dlolive2021
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Talkington
Aug 28, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for this amazing review and shoutout for Mark! We really appreciate your business. Sincerely, Your Friends at Serra Jackson

August 26, 2023

Communication was horrible. I had to keep calling back to find out when parts were received. Kept getting the run around about my appointment and that I had never set one up. More

by dougsfamilytwo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Serra Chevrolet
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for reaching out to share your experience with us. We know our customers’ time is valuable, and we invite you contact us at your convenience so we can discuss details of your time with us. Sincerely, Your Friends at Serra Jackson

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