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Serra Chevrolet - Cadillac - Buick - GMC

Jackson, TN

4.7
370 Reviews
Serra of Jackson offers many automotive products and services to our Jackson, TN, area customers. From quality new CADILLAC, Chevrolet, Buick, GMC and Kia vehicles to used cars, we know anyone looking for a vehicle in Jackson, TN, will likely find what they want at our dealership. We carry a comprehensive line of new vehicles, making us a good choice as your Jackson, TN, car dealer.
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189 Stonebridge Blvd

Jackson, TN

38305

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Showing 370 reviews

October 31, 2023

Very awful Was lied to when we purchased our Colorado with the transmission known defect with the fluid was told if it happened again to bring it back and they would triple flush again only to find out More

by skinnertn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Serra Chevrolet
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for sharing this review regarding your experience with us, Skinner. We would like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, Your Friends at Serra Jackson

October 29, 2023

Serra of Jackson is always great. This time they weren’t on their game like usual. Had an appearance for an oil change and fuel filter replacement. Oil change was smooth but 2.5 hours More

by mrlacombe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for providing this feedback about your experience at Serra Chevrolet Buick GMC Cadillac. Our goal is to always provide a positive experience and hearing your comments help us alter our service to provide complete satisfaction. If you want to discuss your visit further, please do not hesitate to reach out to us at your earliest convenience. Sincerely, Your Friends at Serra Jackson

October 28, 2023

Great people and all done as promised. Will be sending friends and family to Serra of Jackson. More

by jgrant11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Your Friends at Serra Jackson

October 25, 2023

Joe Rice and the other staff members were fantastic! They make buying an easy process. More

by planec
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Serra Chevrolet Buick GMC Cadillac. Please feel free to contact us if you have any questions on your new purchase. Sincerely, Your Friends at Serra Jackson

October 22, 2023

Always have been extremely helpful and kept me up to speed on the process and status of vehicle. More

by idohair81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt in Cadillac Service Dept
Oct 23, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Serra Chevrolet Buick GMC Cadillac. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, Your Friends at Serra Jackson

October 08, 2023

Great customer service and friendly service. I would recommend friends and family to buy a vehicle from them. More

by jutley49
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, Your Friends at Serra Jackson

October 06, 2023

I was pleased with my service on my Kia Sorento. Quick scheduling & everyone was polite. More

by mercedes_orr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for the kind words. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Serra Chevrolet Buick GMC Cadillac, we value our customers and we look forward to seeing you down the road. Sincerely, Your Friends at Serra Jackson

October 06, 2023

Super friendly, very neat waiting area, great service! got the job done in a timely manner. More

by smcadams347
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

We are committed to providing top-quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate you taking the time to leave us this great feedback. At Serra Chevrolet Buick GMC Cadillac, we value our customers and we look forward to seeing you on your next visit. Sincerely, Your Friends at Serra Jackson

October 04, 2023

Minimal wait, almost to the minute what was expected. Friendly shop staff, the lady behind the counter inside needs to take some customer service classes and learn to smile. More

by tdcearlock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown, lady behind counter
Oct 04, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for the kind words. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Serra Chevrolet Buick GMC Cadillac, we value our customers and we look forward to seeing you down the road. Sincerely, Your Friends at Serra Jackson

October 04, 2023

It was quick and easy to get a car and Cody was very helpful and thanks More

by pllemosser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray
Oct 04, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Your Friends at Serra Jackson

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