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Serra Chevrolet - Cadillac - Buick - GMC
Jackson, TN
370 Reviews
Serra of Jackson offers many automotive products and services to our Jackson, TN, area customers. From quality new CADILLAC, Chevrolet, Buick, GMC and Kia vehicles to used cars, we know anyone looking for a vehicle in Jackson, TN, will likely find what they want at our dealership. We carry a comprehensive line of new vehicles, making us a good choice as your Jackson, TN, car dealer.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 AM
Tuesday 8:30 AM - 8:00 AM
Wednesday 8:30 AM - 8:00 AM
Thursday 8:30 AM - 8:00 AM
Friday 8:30 AM - 8:00 AM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 370 reviews
October 31, 2023
Very awful Was lied to when we purchased our Colorado with the transmission known defect with the fluid was told if it happened again to bring it back and they would triple flush again only to find out with the transmission known defect with the fluid was told if it happened again to bring it back and they would triple flush again only to find out they tried to say the warranty was expired was lied to after purchasing five vehicles four of them brand new will never buy a vehicle from them again I recommend you don’t use their services take your vehicle somewhere else to get it fixed they’ll just rip you off there. and to top it off was charged for a diagnostics when we took it in. We already told them what was wrong with it they didn’t need to put on a diagnostic but as soon as we told them we were picking up the truck, they charge me a diagnostics fee for telling me something that we told them when we took it in More
by skinnertn
Verified CustomerEmployees Worked With
October 29, 2023
Serra of Jackson is always great. This time they weren’t on their game like usual. Had an appearance for an oil change and fuel filter replacement. Oil change was smooth but 2.5 hours This time they weren’t on their game like usual. Had an appearance for an oil change and fuel filter replacement. Oil change was smooth but 2.5 hours later I got the truck. I asked why the long appointment and technician said they didn’t have any fuel filters and had to go buy one. Seems that if you make an appointment two weeks in advance all parts etc should be on hand. I also feel I should have gotten the fuel filter at cost. More
by mrlacombe
Employees Worked With
October 28, 2023
Great people and all done as promised. Will be sending friends and family to Serra of Jackson. Will be sending friends and family to Serra of Jackson. More
by jgrant11
Employees Worked With
October 25, 2023
Joe Rice and the other staff members were fantastic! They make buying an easy process. They make buying an easy process. More
by planec
Employees Worked With
October 22, 2023
Always have been extremely helpful and kept me up to speed on the process and status of vehicle. speed on the process and status of vehicle. More
by idohair81
October 08, 2023
Great customer service and friendly service. I would recommend friends and family to buy a vehicle from them. I would recommend friends and family to buy a vehicle from them. More
by jutley49
Employees Worked With
October 06, 2023
I was pleased with my service on my Kia Sorento. Quick scheduling & everyone was polite. Quick scheduling & everyone was polite. More
by mercedes_orr
Employees Worked With
October 06, 2023
Super friendly, very neat waiting area, great service! got the job done in a timely manner. got the job done in a timely manner. More
by smcadams347
Employees Worked With
October 04, 2023
Minimal wait, almost to the minute what was expected. Friendly shop staff, the lady behind the counter inside needs to take some customer service classes and learn to smile. Friendly shop staff, the lady behind the counter inside needs to take some customer service classes and learn to smile. More
by tdcearlock
Employees Worked With
Unknown, lady behind counter
