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Serra Chevrolet - Cadillac - Buick - GMC

Jackson, TN

Overview
Employees
Reviews
Vehicles
4.7
393 Reviews
Serra of Jackson offers many automotive products and services to our Jackson, TN, area customers. From quality new CADILLAC, Chevrolet, Buick, GMC and Kia vehicles to used cars, we know anyone looking for a vehicle in Jackson, TN, will likely find what they want at our dealership. We carry a comprehensive line of new vehicles, making us a good choice as your Jackson, TN, car dealer.
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189 Stonebridge Blvd

Jackson, TN

38305

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Showing 394 reviews

December 17, 2023

Advisor was very nice and professional. There was no long wait time. The lady that checked me out was very nice and we had a good conversation before as I was checking out. More

by cassandrarenee23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Blackwell
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Dec 18, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Your Friends at Serra Jackson

December 16, 2023

It Was Our First service on the 2023 Yukon Denali Ultimate this was a great experience due to the service we received . Thomas set our appt and had it back to us on time ! More

by stevehardee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas G.
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Dec 18, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Sincerely, Your Friends at Serra Jackson

December 16, 2023

Clean. Loved the staff. Sales managers were great. Finance gentleman was great. Joe rice was awesome. More

by kerisanders
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe rice
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Dec 18, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Your Friends at Serra Jackson

December 15, 2023

After last service visit for our new Enclave found oil on our garage floor. Looking under the front of the car, oil was on the frame. Called the Serra Service Department - Representative said "Well the tec More

by rjohnson50
Workmanship
Recommend Dealer
No
Employees Worked With
Serra Chevrolet
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

We appreciate you sharing your feedback with us. We strive to create a positive experience for all our customers, and would appreciate the opportunity to gain more insight into your visit. Please contact us at your earliest convenience so we can work together at resolving this. Sincerely, Your Friends at Serra Jackson

December 13, 2023

Service was excellent. Matt took very good care of me and went out of his way having my car washed and vacuumed. Serra had great service technicians Matt was the best. More

by C. Holmes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt
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Dec 14, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Your Friends at Serra Jackson

December 10, 2023

Super informative, easy process, and quick and thorough service 10/10 recommend them for all services and/or needs More

by carterk2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 11, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

We appreciate you for letting others know about your experience, Carter! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Your Friends at Serra Jackson

December 10, 2023

Car salesman was nice and professional. Facility and other staff and were also nice and personable More

by chelsey_washum21
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for sharing your experience with us Chelsey! Our team works hard to provided all of our customers with a great purchasing experience. We will be sure to let them know of your kind words. If you have any questions or concerns please feel free to reach out to us. Sincerely, Your Friends at Serra Jackson

December 09, 2023

Sarah has an award-winning service department that took care of my problem in record time and sent me on my way and also provided me a vehicle to get to work while they service my vehicle with a computer u More

by jamesevanssmith
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 11, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for the kind words, James. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Serra Chevrolet Buick GMC Cadillac, we value our customers and we look forward to seeing you down the road. Sincerely, Your Friends at Serra Jackson

December 08, 2023

Professional, appointment was timely, cost was reasonable, facility was well kept, coffee was hot And I will be back More

by cmille2337
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 11, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Serra Chevrolet Buick GMC Cadillac. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, Your Friends at Serra Jackson

December 06, 2023

salesperson was good but took a long time even thou I had an appointment. Jonathan in financing made everything easy for us due to the wait. More

by jesica0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thanks for your great review, Jesica. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Your Friends at Serra Jackson

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