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Serra Chevrolet - Cadillac - Buick - GMC

Jackson, TN

Overview
Employees
Reviews
Vehicles
4.7
360 Reviews
Serra of Jackson offers many automotive products and services to our Jackson, TN, area customers. From quality new CADILLAC, Chevrolet, Buick, GMC and Kia vehicles to used cars, we know anyone looking for a vehicle in Jackson, TN, will likely find what they want at our dealership. We carry a comprehensive line of new vehicles, making us a good choice as your Jackson, TN, car dealer.
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189 Stonebridge Blvd

Jackson, TN

38305

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Showing 361 reviews

February 08, 2025

Brian Russell was amazing and very helpful! ! We had no intentions of buying a car but left with a BEAUTIFUL 2023 Lexus RX 350 More

by walkerlkr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you so much for your kind words, Walker! We're thrilled to hear that Brian was able to assist you and that you left Serra Chevrolet Buick GMC Cadillac with the vehicle that fits your needs. We appreciate your spontaneous decision to make a purchase and hope you enjoy your new vehicle. If you have any questions or need further assistance, don't hesitate to reach out. We look forward to seeing you again! Sincerely, Your Friends at Serra Jackson

February 07, 2025

Call Wayne quick and responsive to customers needs even when we have to change our schedule appointments. I work well with us. Great job. More

by garybryant59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessie
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Feb 10, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your wonderful review, Gary! We're thrilled to hear that Wayne was quick and responsive to your needs, even with schedule changes. At Serra Chevrolet Buick GMC Cadillac, we always strive to provide the best service for our customers. We appreciate your feedback and look forward to seeing you again! Sincerely, Your Friends at Serra Jackson

February 07, 2025

Knowledgeable sales staff, large inventory, and fair pricing. I would consider using them again in the future. More

by j_w_newman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with our knowledgeable sales staff and found our inventory and pricing to your satisfaction. We appreciate your consideration in using Serra Chevrolet Buick GMC Cadillac again in the future. We look forward to assisting you next time! Sincerely, Your Friends at Serra Jackson

February 05, 2025

Very good experience, no hassling high pressure tactics, very easy to work with, good service More

by spenceyoung
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tammy watson
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Feb 06, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your wonderful review, Spence! We’re thrilled to hear that you had a great experience with us at Serra Chevrolet Buick GMC Cadillac. We strive to provide a hassle-free and enjoyable service, and it's fantastic to know we met your expectations. We hope to assist you again in the future! Sincerely, Your Friends at Serra Jackson

January 31, 2025

As for the dealership they provided quicker service than first stated. The rental car/loaner car service needs improvement. More

by ntshop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for sharing this feedback about your recent experience with us. We appreciate your comments on our service speed and will take into account your observations about our rental car service. If there's anything further you'd like to discuss, please feel free to contact us directly. Sincerely, Your Friends at Serra Jackson

January 29, 2025

Great service. Short wait. Great work done on car.Friendly, qualified staff. Clean waiting area. More

by boysmandm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 30, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your wonderful feedback! We’re thrilled to hear that you experienced great service and efficient work on your car at Serra Chevrolet Buick GMC Cadillac. Our friendly and qualified staff always strive to provide a clean and comfortable environment for our customers. We look forward to seeing you again for your future automotive needs! Sincerely, Your Friends at Serra Jackson

January 28, 2025

Always a great experience with wonderful staff. They all smile and greet me, and keep me updated on everything done More

by amanda.barrentine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kia
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Jan 29, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your kind words, Amanda! We're thrilled to hear that you always have a great experience with our wonderful staff at Serra Chevrolet Buick GMC Cadillac. Keeping you informed and comfortable is our priority, and your feedback means a lot to us. We look forward to seeing you again soon! Sincerely, Your Friends at Serra Jackson

January 25, 2025

Always gets you in on time and never takes as long as you are told. Always very professional. More

by jeff991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for taking the time to leave a review, Jeff! We truly appreciate your kind words about our timely service and professionalism at Serra Chevrolet Buick GMC Cadillac. We strive to provide the best experience for our customers, and we’re glad to hear we met your expectations. We look forward to seeing you again soon! Sincerely, Your Friends at Serra Jackson

January 22, 2025

After multiple services and a great deal of money spent, the vehicle problem still exists. But, the staff is very nice. More

by the1dlu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Serra Chevrolet
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your feedback. We appreciate your kind words about our staff at Serra Chevrolet Buick GMC Cadillac. We understand your concerns regarding the ongoing vehicle issue, and we encourage you to reach out to us directly so we can work towards a resolution. Your satisfaction is important to us, and we are here to help. Sincerely, Your Friends at Serra Jackson

January 22, 2025

Friendly employees, kept me informed on my car issues, cost, and had a short wait time More

by lhiggins4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your review! We appreciate your feedback and are glad to hear that our team was friendly and kept you informed about your car issues and costs. At Serra Chevrolet Buick GMC Cadillac, we strive to provide timely service, and it's great to know you experienced a short wait time. We look forward to assisting you again in the future! Sincerely, Your Friends at Serra Jackson

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