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Serra Chevrolet - Cadillac - Buick - GMC
Jackson, TN
392 Reviews
Serra of Jackson offers many automotive products and services to our Jackson, TN, area customers. From quality new CADILLAC, Chevrolet, Buick, GMC and Kia vehicles to used cars, we know anyone looking for a vehicle in Jackson, TN, will likely find what they want at our dealership. We carry a comprehensive line of new vehicles, making us a good choice as your Jackson, TN, car dealer.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 AM
Tuesday 8:30 AM - 8:00 AM
Wednesday 8:30 AM - 8:00 AM
Thursday 8:30 AM - 8:00 AM
Friday 8:30 AM - 8:00 AM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 392 reviews
September 28, 2024
Great service! ! Will be back again. Clean helpful fast. Would recommend 10 out of 10 ! Will be back again. Clean helpful fast. Would recommend 10 out of 10 More
by jimmydblackwell
Verified CustomerEmployees Worked With
September 26, 2024
Went to have an abs module replaced. Kelton- the customer service representative was the only aspect of the entire experience that I would give 5 stars as he is always excellent to work Kelton- the customer service representative was the only aspect of the entire experience that I would give 5 stars as he is always excellent to work with. Not so much for the other customer service representatives . The tech was successful in diagnosing the issue but when attempting to install and program the part, he attempted to program without installing, thus being unsuccessful with the programming. Instead, they charged me nearly $200 for a diagnostic fee. I ordered a second part and was advised that part was bad also. I picked up the car and with the same part I was told was bad, and went to a smaller mechanic shop and within two hours they installed the part and successfully programmed. I was shocked that a dealer could not program a part on a vehicle. More
by jeromy.edwards
September 26, 2024
Excellent experience. Was not pushed or harassed. Was treated with courtesy. Sales team was excellent and stock was great Was not pushed or harassed. Was treated with courtesy. Sales team was excellent and stock was great More
by cyoung00027
September 26, 2024
I hate it when they tell you to bring the car in, and then tell you that they cannot fix the problem and refer you to another shop for repair. 45 Minute drive for me one way, and is costly for such an e then tell you that they cannot fix the problem and refer you to another shop for repair. 45 Minute drive for me one way, and is costly for such an experience and time consuming More
by gingerhouse@bellsouth.net
Employees Worked With
Other Employees :
Service department needs to tell car owners on the phone if they cannot repair
September 25, 2024
They were so easy to work with. I told them what was important to me and they found a vehicle that checked all of my boxes. Great experience overall! I told them what was important to me and they found a vehicle that checked all of my boxes. Great experience overall! More
by cjhoppers87
Employees Worked With
Tyler Cooper
September 21, 2024
Customer service is always fantastic, I appreciate the extra mile of making sure I get to work, while the car is serviced. extra mile of making sure I get to work, while the car is serviced. More
by buttons910
Employees Worked With
September 21, 2024
Great service and good customer service care didn’t take long for service to be completed long for service to be completed More
by aywinston
September 20, 2024
It was great service, everyone was friendly and the seller helped well with the choice I made. Great work not just the seller but the while team! seller helped well with the choice I made. Great work not just the seller but the while team! More
by D'RYANTskinner
September 19, 2024
Easy to schedule appointment for when I need it, short wait time, friendly and excellent service. They take great care of me while I’m waiting and my car. wait time, friendly and excellent service. They take great care of me while I’m waiting and my car. More
by osteenpriscilla
September 16, 2024
Phillip showed us every vehicle we asked about. We drove new and used vehicles and we were never pressured on which one to pick. Very satisfied with the process. We drove new and used vehicles and we were never pressured on which one to pick. Very satisfied with the process. More
by richard.hughes
