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Serra Chevrolet - Cadillac - Buick - GMC

Jackson, TN

4.7
365 Reviews
Serra of Jackson offers many automotive products and services to our Jackson, TN, area customers. From quality new CADILLAC, Chevrolet, Buick, GMC and Kia vehicles to used cars, we know anyone looking for a vehicle in Jackson, TN, will likely find what they want at our dealership. We carry a comprehensive line of new vehicles, making us a good choice as your Jackson, TN, car dealer.
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189 Stonebridge Blvd

Jackson, TN

38305

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Showing 365 reviews

September 20, 2024

It was great service, everyone was friendly and the seller helped well with the choice I made. Great work not just the seller but the while team! More

by D'RYANTskinner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cooper
Sep 20, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your wonderful feedback! We're thrilled to hear that you received great service from our team at Serra Chevrolet Buick GMC Cadillac. It's fantastic that our seller helped you make the right choice and that you found everyone to be friendly. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, Your Friends at Serra Jackson

September 19, 2024

Easy to schedule appointment for when I need it, short wait time, friendly and excellent service. They take great care of me while I’m waiting and my car. More

by osteenpriscilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service department
Sep 19, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your wonderful review, Priscilla! We're thrilled to hear that you found it easy to schedule your appointment and that our team provided you with friendly and excellent service during your visit to Serra Chevrolet Buick GMC Cadillac. We appreciate your kind words and look forward to taking great care of you and your vehicle again in the future! Sincerely, Your Friends at Serra Jackson

September 16, 2024

Phillip showed us every vehicle we asked about. We drove new and used vehicles and we were never pressured on which one to pick. Very satisfied with the process. More

by richard.hughes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phillip McKnight
Sep 16, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you, Richard! We’re thrilled to hear that you had a great experience at Serra Chevrolet Buick GMC Cadillac. Our goal is to provide a comfortable and pressure-free environment while helping you find the perfect vehicle. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Your Friends at Serra Jackson

September 15, 2024

Got appointment fast and got me in and out quick. We make another appointment soon. More

by annmason26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your positive feedback! We're thrilled to hear that you had a quick and efficient appointment experience at Serra Chevrolet Buick GMC Cadillac. We appreciate your trust in us and look forward to seeing you again soon for your next appointment! Sincerely, Your Friends at Serra Jackson

September 03, 2024

The service department was very professional. Waiting time was short. I will continue to use this service again. More

by LMWOODS_BLUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your kind review! We're thrilled to hear that you had a positive experience with our service department at Serra Chevrolet Buick GMC Cadillac. It’s great to know that our professionalism and short waiting times made a difference for you. We look forward to serving you again in the future! Sincerely, Your Friends at Serra Jackson

September 03, 2024

Jordan provided excellent service, working me in when I came by the dealership after experiencing an unexpected issue with my car. He and the entire service department have always been very thorough when c More

by jaxlea22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan
Sep 04, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you so much for your kind words! We truly appreciate your feedback about Jordan and our service department at Serra Chevrolet Buick GMC Cadillac. It’s great to hear that you felt well-informed and comfortable during your visit. We're always here to assist you, and we look forward to seeing you next time! Sincerely, Your Friends at Serra Jackson

August 31, 2024

Good fast, friendly service. I recommend this dealership very highly. I don’t know five more words to write. More

by gtcoleman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your wonderful review! We appreciate your kind words about our fast, friendly service at Serra Chevrolet Buick GMC Cadillac. Your recommendation means a lot to us. We look forward to seeing you again soon! Sincerely, Your Friends at Serra Jackson

August 28, 2024

A couple of things you should be aware of. First, I took my 2022 Telluride in for service. Everything was efficient and great. You had to order a part for the seat and let me know that it w More

by dclouse0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

We appreciate your feedback regarding the service on your vehicle. It's good to hear that the initial service was efficient. We strive for clear communication and thorough service, and your concerns have been shared with our Service Dept. We encourage you to reach out to us directly, so we can ensure your vehicle is taken care of and address any remaining recalls promptly. Sincerely, Your Friends at Serra Jackson

August 26, 2024

I had an issue with the tire monitor system and I have an extended warranty on my Acadia. They contacted the warranty company and my repair was covered under my warranty. More

by debbyvdorris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Department
Aug 27, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for sharing your experience with us! We're glad to hear that your tire monitor system issue with your Acadia was resolved and covered under your extended warranty. We appreciate your feedback and are here to help with any future needs. We hope to see you again at Serra Chevrolet Buick GMC Cadillac! Sincerely, Your Friends at Serra Jackson

August 23, 2024

fast, friendly and fair price. greeted promptly and offered courtesy shuttle to work with pick up later same day More

by WCROOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your kind words! We're thrilled to hear you had a fast and friendly experience at Serra Chevrolet Buick GMC Cadillac. It's great to know our courtesy shuttle service made your day more convenient. We appreciate your support and look forward to serving you again soon! Sincerely, Your Friends at Serra Jackson

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