Serra Buick GMC of Rochester Hills

Terrible experience buying a used car I made the unfortunate decision to purchase a used vehicle from Shelton. What a mistake. I stopped in the evening of 1/22/18 to look at a used 2007 Sa I made the unfortunate decision to purchase a used vehicle from Shelton. What a mistake. I stopped in the evening of 1/22/18 to look at a used 2007 Saab 9-3 they had advertised for sale, and talked to Erik Sidge, one of their sales staff. He was accommodating and let me test drive the vehicle. He took the car to fill one of the tires as he said it had a slow leak and was gone for quite a while, quite a bit longer than filling a slow leak would take (more on this later). I test drove the vehicle, everything seemed to operate as normal. I stopped at a gas station to check for leaks or any abnormalities, and everything seemed to be fine. No warning lights/signals, etc. at all. We negotiated a sale, and I picked the vehicle up the following evening, 1/23/18. This is when the trouble starts. I drove the car 6 miles to my home and parked it. Later that evening I went to move the car in the driveway out of the way of my wife’s vehicle, and upon startup, the “Warning: Coolant Level Low” light comes on the dash. I backed up the car, and a large puddle of coolant is on the driveway from where my car was sitting. I immediately sent an email to Erik explaining this and asking for help on the issue. I called him the following day, and the runaround began. “Our vehicles are inspected”, “I looked in the parking lot where the vehicle sat and there’s no sign of a leak”, “we have no way of knowing hat happened to the car after it left our lot”. Hmmm, I wonder why that “slow tire leak” took so long to fill when I test drove the vehicle. My guess is (and I could be wrong, but instincts and the bad reputation that precedes used car sales tells me I’m not) that Shelton’s service department did a little coolant top up before I drove the car so that angry red warning light didn’t pop up on the dash when I drove it. I’ve been emailing/calling for a month now, without any resolution. I took the vehicle to a reputable repair shop for an inspection, and the car needs over $1000 in repairs. The main issue is the water pump is failing. The repair facility quoted me around $500 to do this job, and the fine people at Shelton quoted me $800 for the same job, at a discount. Their standard cost would be around $1200, I was told. Fool me once, shame on you. Fool me twice, shame on me. I have sent the estimate outlining all the repairs needed to Shelton at their request, and have not received a response to it – other than it’s being looked at by Dave Lee (the used car manager) and he’ll call me. I’ve yet to receive a call. I guess I’m shocked that a reputable dealer selling new luxury cars would stoop to the same tactics of a car dealership you’d find on Gratiot or 8 Mile. In short, DO NOT buy a used vehicle from these people. Run far, far away from anywhere near this place when it comes to your next car purchase. More

Great Service I have purchased Buick Enclave in 2008 from Shelton Buick and have always serviced it at this dealer. I have 145,000 miles and it still runs like a ne I have purchased Buick Enclave in 2008 from Shelton Buick and have always serviced it at this dealer. I have 145,000 miles and it still runs like a new vehicle. Most of the time I have dealt with Marc in service. He is really great, serves you with a smile and he has always guided me with right advice. Service has always been great and he serves with pride and integrity that is hard to find nowadays. More

Bad Seevice Got a new truck, treated like crap after one issue, many other issues still not resolved! Service Is not what it should be! Get better or quit selling Got a new truck, treated like crap after one issue, many other issues still not resolved! Service Is not what it should be! Get better or quit selling cars and trucks! More

Very Pleased I've purchased numerous vehicles in my 70 years and also shopped the vehicle I purchased at other dealerships. With Shelton Buick/GMC I had a very ple I've purchased numerous vehicles in my 70 years and also shopped the vehicle I purchased at other dealerships. With Shelton Buick/GMC I had a very pleasurable experience. The best I've ever had. As a matter of fact, I felt like I almost stole the Buick Cascada I drove off the lot with. I wouldn't hesitate to recommend Shelton Buick or my salesman, Don, to anyone! More

They Said They Inspected It Before The Sale I purchased a 2008 Chevy Impala Used from this location. It was within 90 days of the purchase that the transmission completely fell apart while I was I purchased a 2008 Chevy Impala Used from this location. It was within 90 days of the purchase that the transmission completely fell apart while I was driving. I called and asked for some assistance and they refuse to help at all. It was the worst car purchase of my whole entire life. More

I was looking to buy a new Buick Regal. I live in Chicago and am moving to Rochester, MI so I contacted the dealership through the website and was put in touch with Corace Harloque. I was very lucky since Co and am moving to Rochester, MI so I contacted the dealership through the website and was put in touch with Corace Harloque. I was very lucky since Corace is a wonderful guy. He was very helpful, knowledgable and responsive. The deal didn't work out in the end which was my fault since I thought I had the employee discount and it turned out I wasn't eligable which put the car over what I was willing to spend. If I ever buy a Buick or GMC it will be through Corace. More