Serra Buick GMC of Rochester Hills

Dean was the most honest and helpful car salesman I’ve ever worked with. I was very pleased with the service and follow up. More importantly he kept his word. ever worked with. I was very pleased with the service and follow up. More importantly he kept his word. More

Terrible Dealership - BE WARNED Be warned, DO NOT take your car here for service. I was charged $1300 for a leak that caused the battery to fail. I had to dispute the charge with my Be warned, DO NOT take your car here for service. I was charged $1300 for a leak that caused the battery to fail. I had to dispute the charge with my credit card to get anyone to even address the issue with me. Forget the fight about being covered under warranty even after multiple visits. After more than a month, the service manager finally called and just argued with me to justify the $122 an hour shop rate and his technician(s) approach to the problem. In the end, I was the one that pointed them to the problem after the vehicle was in their shop for days. Finally, they didn't offer any compromise or refund but a credit if I bought a new car. Say what? I would NEVER do business of ANY sort with this dealership. I sold my GMC Denali and bought another brand. More

Professional Courtesy at all Levels I had an oil change and tire rotation. Also I had two modules electronically updated. I wanted to comment on the Porter who showed Customer care by t I had an oil change and tire rotation. Also I had two modules electronically updated. I wanted to comment on the Porter who showed Customer care by treating me with respect and courtesy by answering questions using Yes Sir and No Sir, which is a rarity these days. It shows that the dealership has instilled a customer first attitude which is not phony or unprofessional at all levels of their Staff. More

First Lease I just leased my first car through them, a Buick Encore, and am really happy with it. I had a weird financial situation to figure out and both our sal I just leased my first car through them, a Buick Encore, and am really happy with it. I had a weird financial situation to figure out and both our salesman Bill and Jena in finance were extremely helpful throughout the entire process. More

2016 GMC Terrain I unfortunnately purchased I was searching to replace my 2003 Chevy Trailblazer. I found a 2016 GMC Terrain at Shelton Buick GMC that was more than I wanted to spend, but had wh I was searching to replace my 2003 Chevy Trailblazer. I found a 2016 GMC Terrain at Shelton Buick GMC that was more than I wanted to spend, but had what I was looking for. The pictures online looked good enough for me to take the 65 mile drive to look at it in person. I drove down on a Saturday and gave the vehicle a quick inspection. It was close to closing time and didn't want to keep the salesman over because I wasn't a guaranteed sale as of yet. I decided to take the information to my credit union to get it financed. I drove down that following Thursday to make the deal. I reasoned that I would spend a little more money to get a certified vehicle and I thought at the time being in Rochester Hills they would be a more respectable, more reliable dealership with less of a chance of getting screwed. My salesman had the Terrain detail and ready. But the first thing I noticed was a dent in the front passenger door and front passenger fender. Pointing this out to my salesman, he assured me they would take care of this matter. He made the used car sales manager aware, who also assured me that this would be taken care of. He unfortunately convinced me to sign the paperwork and hand over the check from my credit union. When I brought the "my" Terrain back to get it fixed, all he did was have a body guy use his ding puller to make the situation worse and now the door has wrinkles in it along with the dent. And didn't even attempt the fender. The technician that worked on the dent told me the panels would have to be replaced. All the sales manager has done since then is order me in touch up paint, and now says he's liable to do any more repairs to the dents. Seriously? The damage was done on their property, when owned by them. That is not a dealership I will ever go to again. I am screwed over, with a cosmetically damaged vehicle that they should have had no problem replacing the damaged panels. after all, aren't they a GMC dealership? I am very upset and frustrated with Shelton Buick GMC and cant believe this is how they do business. More

Service dept is great I’ve been taking my 2004 Canyon to their service department for a few years now. I have had consistently great service every visit. This time, there w I’ve been taking my 2004 Canyon to their service department for a few years now. I have had consistently great service every visit. This time, there was an issue with the vehicle ahead of mine and they needed another day to get to my truck. Jeff called and offered a free rental for as many days as it took to get everything figured out. I was very happy with that option. Jeff is always honest and up front with all information, and I feel comfortable with the service my vehicle receives. More

Extremely disappointed after years of business EXTREMELY disappointed in this dealer. I have been leasing and buying cars through them for many years now and finally was able to save up enough to p EXTREMELY disappointed in this dealer. I have been leasing and buying cars through them for many years now and finally was able to save up enough to purchase a used car. I then found out that upon turning in my lease vehicle they charge you $495 if you do not lease through them or a buy a BRAND NEW vehicle. ask questions about ANY other charges. They tricked me. My previous lease from 2 years prior did not have this charge on it. They knew I intended to buy a used car after this lease but they wanted to make the sale. I am a young girl, and I feel seriously taken advantage of. Highly disappointed as my family and I have given them so much business through the years. We will not be returning customers again. More

$4,500 repair on a $8,000 car owned 4 days!! I purchased a used "As-Is" vehicle, 2010 Ford Taurus, from Shelton GMC on February 20th, 2018. As I drove the vehicle during the test drive I noticed I purchased a used "As-Is" vehicle, 2010 Ford Taurus, from Shelton GMC on February 20th, 2018. As I drove the vehicle during the test drive I noticed a slight hesitation that I brushed off as a need for new spark plugs as the vehicle had 110,000 miles on it. I assumed, at this point, that had there been anything more serious the Dealership would surely disclose this. As I do with ALL my vehicles, I performed several preventative maintenance services on the vehicle. One such service was a Fuel System Cleaning that was performed the day of purchase, Feb 20th. The Fuel System Cleaning I performed was one that is designed for this specific type of engine, Gasoline Direct Injection engine. The next few days the vehicle still had the hesitation during acceleration. This was extremely noticeable when accelerating to merge into expressway traffic, note that I purchased the vehicle in an unfamiliar area, approximately 1 hour away from my home and had not the chance to drive it on an expressway during the test drive. On Saturday February 24th, I drove the vehicle to the grocery store at approximately 10:00am. Upon driving home from the grocery store the vehicle ceased to accelerate at all and within approximately a half mile the vehicle struggled to stay idle at all. I coasted into a parking lot and began to inspect the vehicle to attempt to determine why. Ultimately I had the vehicle towed to the nearest repair facility open on Saturday, Muffler Man in Davison, MI. Muffler Man was convinced that it may have been an electrical issue and advised that it was outside the realm of their expertise. I then had the vehicle towed to my home to await Monday morning. On Monday Feb 26th, I towed the vehicle to "All Automotive Repair" in Flint, MI. All Automotive was able to determine that the catalytic converters were completely clogged. Not only were the converters clogged to the point that the engine would not run but pieces of the converters "exploded" apart and clogged the remainder of the exhaust (the resonator was clogged with pieces). Catalytic Converters do not clog within a few days and a few hundred miles nor does a Fuel System Cleaning clog them. These converters had been clogged to the extent of causing hesitation prior to my purchasing the vehicle and an Engine Code had most certainly come on for it. Converters will give an Engine Code (usually P0420) even when they BEGIN to under-perform. I had contacted the dealer on numerous occasions, left several voicemail messages and nobody called me back. I finally spoke to someone when I visited their website the night of Monday Feb 26th and clicked on their online "chat". Upon which I was contacted at 9:50pm by "Cal" (I believe his name was) who is the Service Manager. I explained my situation to the Service Manager and he told me that he would get someone to contact me the following morning. Still I received no phone call until I left a message with the Service Manager, he called me back a few hours after the message. Upon speaking with the Service Manager he preceded to site all the preventative maintenance items I had performed and explained that there were "..no notes anywhere in their service notes that shows a Check Engine light was on..". The Service Manager then continued to tell me that "...we are a GM dealership we wouldn't have the right tool to reset that on a Ford..". This small deception is what cemented my concern that not only were the converters a known issue by the dealer but that they were about to leave me out to dry with them. ANY OBDII scan-tool can read/clear ANY vehicle with OBDII (i.e., every car in the U.S.). I eventually spoke with the Sales Manager, David Lee, as well who, again, also quoted the deception of the scan-tool. The extent that the Sales Manager, David Lee, or anyone, wanted to "help" was to try to get a discount on parts for me to purchase. I eventually spoke with the General Manager, Drew Cook, who also offered no resolution. I have since reported this dealer to the Better Business Bureau and am seeking to submit a complaint to General Motors customer relations. More

Terrible experience buying a used car I made the unfortunate decision to purchase a used vehicle from Shelton. What a mistake. I stopped in the evening of 1/22/18 to look at a used 2007 Sa I made the unfortunate decision to purchase a used vehicle from Shelton. What a mistake. I stopped in the evening of 1/22/18 to look at a used 2007 Saab 9-3 they had advertised for sale, and talked to Erik Sidge, one of their sales staff. He was accommodating and let me test drive the vehicle. He took the car to fill one of the tires as he said it had a slow leak and was gone for quite a while, quite a bit longer than filling a slow leak would take (more on this later). I test drove the vehicle, everything seemed to operate as normal. I stopped at a gas station to check for leaks or any abnormalities, and everything seemed to be fine. No warning lights/signals, etc. at all. We negotiated a sale, and I picked the vehicle up the following evening, 1/23/18. This is when the trouble starts. I drove the car 6 miles to my home and parked it. Later that evening I went to move the car in the driveway out of the way of my wife’s vehicle, and upon startup, the “Warning: Coolant Level Low” light comes on the dash. I backed up the car, and a large puddle of coolant is on the driveway from where my car was sitting. I immediately sent an email to Erik explaining this and asking for help on the issue. I called him the following day, and the runaround began. “Our vehicles are inspected”, “I looked in the parking lot where the vehicle sat and there’s no sign of a leak”, “we have no way of knowing hat happened to the car after it left our lot”. Hmmm, I wonder why that “slow tire leak” took so long to fill when I test drove the vehicle. My guess is (and I could be wrong, but instincts and the bad reputation that precedes used car sales tells me I’m not) that Shelton’s service department did a little coolant top up before I drove the car so that angry red warning light didn’t pop up on the dash when I drove it. I’ve been emailing/calling for a month now, without any resolution. I took the vehicle to a reputable repair shop for an inspection, and the car needs over $1000 in repairs. The main issue is the water pump is failing. The repair facility quoted me around $500 to do this job, and the fine people at Shelton quoted me $800 for the same job, at a discount. Their standard cost would be around $1200, I was told. Fool me once, shame on you. Fool me twice, shame on me. I have sent the estimate outlining all the repairs needed to Shelton at their request, and have not received a response to it – other than it’s being looked at by Dave Lee (the used car manager) and he’ll call me. I’ve yet to receive a call. I guess I’m shocked that a reputable dealer selling new luxury cars would stoop to the same tactics of a car dealership you’d find on Gratiot or 8 Mile. In short, DO NOT buy a used vehicle from these people. Run far, far away from anywhere near this place when it comes to your next car purchase. More

Great Service I have purchased Buick Enclave in 2008 from Shelton Buick and have always serviced it at this dealer. I have 145,000 miles and it still runs like a ne I have purchased Buick Enclave in 2008 from Shelton Buick and have always serviced it at this dealer. I have 145,000 miles and it still runs like a new vehicle. Most of the time I have dealt with Marc in service. He is really great, serves you with a smile and he has always guided me with right advice. Service has always been great and he serves with pride and integrity that is hard to find nowadays. More