Serra Buick GMC of Rochester Hills

Oil change with appointment is way to long a wait one an a half hours a half hours More

The service advisor did not tell us what they found or how they fixed it. how they fixed it. More

Shelton always does quality work. I never had an issue with the service there. I recommend them to everybody. I never had an issue with the service there. I recommend them to everybody. More

Marc in service was awesome, as usual. Fit me in after scheduling mix up on my part. scheduling mix up on my part. More

Shelton Buick GMC did an excellent job in walking my wife and I through the process of purchasing a new Buick Envision. I would recommend their team to anyone. and I through the process of purchasing a new Buick Envision. I would recommend their team to anyone. More

We have leased many vehicles from Shelton Buick GMC over the years. Every time we are guaranteed wonderful service. We have also used their service dept. for all our servicing needs with the same proven gu the years. Every time we are guaranteed wonderful service. We have also used their service dept. for all our servicing needs with the same proven guarantee. More

Shelton Buick GMC did a great job. We spoke with Jeanne and she was a pleasure to work with via email and phone. I knew the exact vehicle I wanted and Jeanne and Bill worked out a great deal for us. and she was a pleasure to work with via email and phone. I knew the exact vehicle I wanted and Jeanne and Bill worked out a great deal for us. If I can give you one piece of advice: Do all your pre-work before you go-to the dealership (Credit App, Insurance, Photos of ID, etc.). We were able to do all the pre-work beforehand and essentially walked into the dealership, signed some forms and got the keys. David in Finance did a great job of discussing all the different protection packages and allowed us sufficient time to read all the forms. Bill walked us through all the new features of the car and we were on our way. It was such a quick and pleasant visit. I highly recommend Shelton Buick GMC! Keep up the good work! More

Brought my 2019 Encore in for its first service appointment with 9,7xx miles and 17% of the Oils usage! I had received emails/messages from both Buick and this dealership to come in for service! Th appointment with 9,7xx miles and 17% of the Oils usage! I had received emails/messages from both Buick and this dealership to come in for service! The service advisor, Marc, asked if it was a used car, I responded no that was a new lease, he then proceeded to insist that the mileage and oil filter usage had been reset (Not True)! Then he indicated that oil change and tire rotation would cost about $60, which to my understanding was free! Marc indicated that it was only free within the first year? I never heard of this! He then asked where I purchased the SUV and I indicated I leased it from Jim Causley and he told me to take it back to them because he could not get reimbursed from Buick! During this conversation his temperament and demeanor was disappointing for a Service Advisor, obviously he was not there to help with getting my Buick Serviced! Based on this incident, I feel little loyalty to Buick. Also, if this is the face to the public for Shelton, they have lost a future prospective customer along with Family, Friends and Neighbors! Note: I am 30 year Retired GM Executive and obviously disappointed with the Dealership! More