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Serra Buick GMC of Rochester Hills

Rochester Hills, MI

Overview
Reviews
Vehicles
4.3
41 Reviews
Call Dealership (248) 852-0400

855 S Rochester Rd

Rochester Hills, MI

48308

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Showing 41 reviews

April 14, 2024

Truck was in shop 16 days. Truck broke 6 day after receiving it back. Staff is polite but services are not the best More

by alan.lomasney
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill sutter
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April 09, 2024

I am a repeat customer. Everyone is so nice and helpful. Bill and Sandra are the best! More

by Mary Trbovich
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sandra and Bill
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April 01, 2024

Great service since the vehicle test until you buy it, they help to make the process easier. Grantt is the best! More

by Jorge
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Grantt
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March 18, 2024

Staff was responsive and the whole process moved quickly .Sales Consultant Troy Taylor was really a good guy to work with, and Matt Kopp handled the financing in a very professional manner More

by tanddg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Troy Taylor
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February 16, 2024

Brandon did a great job getting me in my 2024 encore go. Got me a great payment. More

by Safmcc123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon
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November 09, 2023

Oil change with appointment is way to long a wait one an a half hours More

by Bob
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don't remember
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May 23, 2023

Went back and forth online on a GMC truck. I essentially told them we were about $2500 off from making a deal. Over the weekend, I noticed the price dropped $2800, so I reached out to try and More

by aundrey_w
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dealership!!
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May 24, 2023 -

Serra Buick GMC of Rochester Hills responded

So sorry to hear about your experience. We do not have a Shawn Peterson that works at our dealer. We are located in Michigan. Did you reach out to our dealer or could it be a different Serra location? If it is the store in Rochester Hills, MI please reach out to our Sales Manager, Lance Smith at lance.smith@serrarh.com.

September 26, 2022

Thank you. The service was excellent. As always greeted with smile and suggested other service that were needed. More

by isu2mam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name.
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Nov 23, 2022 -

Serra Buick GMC of Rochester Hills responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

April 09, 2022

The service advisor did not tell us what they found or how they fixed it. More

by Julie.m
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unknown
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February 17, 2022

Shelton always does quality work. I never had an issue with the service there. I recommend them to everybody. More

by tsimpson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark
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