Serpentini Chevrolet of Tallmadge

Unacceptable service and marketing. I highly recommend everyone taking their vehicle somewhere else! Learn from others mistakes. I highly recommend everyone taking their vehicle somewhere else! Learn from others mistakes. More

They ran a test on my car for 159.00 kept for 2-3 days to tell me nothing is wrong..and guess what I'm loosing antifreeze I found that problem and instead they just added antifreeze...just losers working her tell me nothing is wrong..and guess what I'm loosing antifreeze I found that problem and instead they just added antifreeze...just losers working here!! More

Cooper was very disgusting as a human being, was rude and pushy about a car he had no knowledge of, in his own words. Wouldn't allow us to view car without basically buying it. I was very excited to see the pushy about a car he had no knowledge of, in his own words. Wouldn't allow us to view car without basically buying it. I was very excited to see the car but after he personally attacked me while viewing it, I was no longer interested and wanted to save my money. He claimed to have no knowledge on any accidents, which you can easily print off Car-fax like every other dealer. Coming from a dealership personal myself, it's a very simple copy and paste of the vin and the print button. I understood the vehicle was an "as-is" car but wasn't honest towards the Used Car inspection that every lot car has, when it's debut on the lot. Cooper acted as if we were wasting his time, even though he was sitting on his phone when we arrived. No greeting was given at arrival, even with an appointment. He yelled asking if we needed help, while lounging in his chair with his phone. He's unprofessional, aggressive and quick to argue and fight after asking simple questions about the car, which ever new owner should be able to know. After we requested a new sales person the sales manager wasn't any better. He agreed with Cooper in the way of handling the questions by yelling at us. I personally will never return due to the disgusting interaction I had experienced. More

Bought a new truck this weekend from Serpentini Chevy in Tallmadge. Do not buy a vehicle from this place unless you want to get taken advantage of. We have bought GM vehicles for 30+ years and have never ha Tallmadge. Do not buy a vehicle from this place unless you want to get taken advantage of. We have bought GM vehicles for 30+ years and have never had such a bad experience. I bought a truck and with all the offers/discounts, plus my GM employee pricing discount should have been around $38000. When I was done the price was over $48000. They informed me they were not going to honor my Employee pricing discount after avoiding the question all day because GM motors stopped honoring it. My brother bought a tuck from a different Chevy dealer in stow where we always buy and will continue to buy after this place a month prior and received it. They also snuck in a $5300 tire and wheel protection package that we never talked about, but when I brought it to their attention they lied and said we talked about it. They said they could take it off and I would receive a refund on the principal instead of redoing the loan amount for $5300 less. I would still be paying for it and they still receive the money for selling it. I left a voicemail for the gm and 2 days later never received a call back. This basically sums up how this place is being ran if you can’t even get a response from a manager. What a joke this place is and a bunch of thieves. More

Car I inquired about was actually not available despite being told it was. Tried to upsell me on a more expensive car, I believe that it was a bait car to get people into the dealership. Sales staff was pu being told it was. Tried to upsell me on a more expensive car, I believe that it was a bait car to get people into the dealership. Sales staff was pushy about financing despite me tell them no financing, cash only. They were asking me to borrow money from friends and family. Then to top it off lost my wallet during the visit and sales person did not help me look because he had another customer. Was told he looked in the car I test drove and it wasn't there, when I went and looked it was right in the front seat. More