Serpentini Chevrolet of Tallmadge

I purchased a 2005 Jeep Liberty from Serpentini in Tallmadge, almost a week ago now. Brian Adams was my sales consultant. He was very friendly and absolutely awesome!! He was easy to deal with, not pu Tallmadge, almost a week ago now. Brian Adams was my sales consultant. He was very friendly and absolutely awesome!! He was easy to deal with, not pushy, but making sure all my concerns were met. He even stayed after 2 HOURS past closing time to take care of me! After I bought the car, I emailed him with a couple of questions and he immediately contacted me back to let me know he was going to find the answer and get back to me. I received all my questions answered that very same day within a couple of hours after I talked to him! He made sure to let me know that if I had any more questions, to email or call him anytime. Now that is what I call great customer service! I instantly went to my facebook and twitter and posted what an awesome job Brian did! I will be referring everyone that I know, or come across that is looking for a new/used car; to Brian Adams ? I couldn’t be happier with the service he gave me. He will be a great asset to the Serpentini business in Tallmadge! More

My husband and I purchased a new Equinox with the help of Jim Lucas. He was very professional and helpful. We never felt rushed or pushed into any of our decisions on we made on our new order. He help us in Jim Lucas. He was very professional and helpful. We never felt rushed or pushed into any of our decisions on we made on our new order. He help us in comparing pricing of all the options and assecories on two different models. He Even came in on his day off to let us test drive and and order our new vehicle. The day we picked it up he even got in with us, went over all its details and helps us program in our cell phones blue tooth. Thanks Jim! It was a great purchase . So very happy . Also it was a lot of fun working with Jennifer Hikade on the financial paper work. She helped us get the rate we wanted. Super nice lady. Thanks again , Chris Williams More

it was the first dealer that did not come out and pressure me . also i took my time in finding what i wanted. when jim came out ,he also did not pressure me,he was very professional in his approach a pressure me . also i took my time in finding what i wanted. when jim came out ,he also did not pressure me,he was very professional in his approach and in helping me to find what i needed.i bought a cruze first but it was too small after having it for about six months. so i upgraded to a malibu and had the same professional service from jim as i did the first time. so i think that jim is a great asset to serpentini and dont let him go anywhere else. thanks hal lehman More

I was recommended to Serpentini Chevy by my boss, and Jim was assigned to handle my new car purchase after my last car was totaled. We live about 50 miles away from the dealership, and Jim offered to find u was assigned to handle my new car purchase after my last car was totaled. We live about 50 miles away from the dealership, and Jim offered to find us the car we wanted and bring it to us to test drive to make it more convenient. We didn't make him do that, however, test driving at a dealership closer to home. We knew pretty specifically what we wanted, and Jim located the exact car and had it sent to the dealership for us to pick up. He was very patient with us on the financing side. We're expecting a baby in the next few months, so we had him run the numbers a variety of ways, lease v. buy, different interest rates, different lease lengths, etc., so that we could determine how we could replace the totaled car as affordably as possible, which we really appreciated. Jim helped us upgrade from a sedan to a baby-friendly crossover for only about $15 more a month than we paid on the totaled car, meaning our budget was virtually not impacted at all as we continue to prepare for the baby. Jim was very helpful and knowledgeable throughout the process, and I believe he even stayed late on a night the dealership wasn't open very late after work to accommodate our needs. Overall, the Serpentini experience and working with Jim exceeded our expectations and our previous experiences in buying cars. More

If I only had one word to rate my experience it would be WOW! From the very beginning, with me asking a million & one questions, to the moment I drove my new Cruze out of the parking lot, Rick Howard was a WOW! From the very beginning, with me asking a million & one questions, to the moment I drove my new Cruze out of the parking lot, Rick Howard was awesome! He has a great personality & is more than willing to go that extra mile for his customers. And the finance department handled all my paperwork in a very professional manner without any problems. My only complaint is not receiving a Serpintini jacket that I really want! Maybe Rick can pull some strings & be able to find me one! Thanks & God Bless you all! More

Nick was very nice and pretty easy to work with and would go to him again. Hope I can work out another good deal in the future with Nick and Serpentini Tallmadge. go to him again. Hope I can work out another good deal in the future with Nick and Serpentini Tallmadge. More

i am with the truck i purchased from jim lucas at serpentini chevrolet of tallmadge. i had some problems, but they were handled by the sails department. serpentini chevrolet of tallmadge. i had some problems, but they were handled by the sails department. More

Shopping for a car can be stressful, Jim took the stress out of my experience and made it easy. He answered all of my questions and gave me honest answers. He was not pushy or aggressive like most salesmen out of my experience and made it easy. He answered all of my questions and gave me honest answers. He was not pushy or aggressive like most salesmen can be. I would recommend Jim to my friends and in fact I already have! More

This is the second vehicle i have purchased from Josh Channel and Bill Fellows. I wished all salespeople were as courteous and helpful as these two. They make the car buying experience enjoyable and an e Channel and Bill Fellows. I wished all salespeople were as courteous and helpful as these two. They make the car buying experience enjoyable and an easy transition. I will definitely refer friends and family interested in a new or used vehicle to Bill Fellows/Josh Channel at Serpentini. I also look forward to conducting business with them in the future. More

We arrived at 9am and we were signing paperwork by 10:30. Jim took us out onto the lot to physically look at the cars and then see what we could finace based on what our likes were. Previously we had gone to Jim took us out onto the lot to physically look at the cars and then see what we could finace based on what our likes were. Previously we had gone to another dealership and sat for hours without looking at anything in person. Jim was friendly and it was very apparent that he knew what he was doing and had experience in the field. We didn't think we would be able to finance such a new vehical being young and having a limited credit history but Jim and the team made it happen for us. Now we have a safe, reliable car that we can have for many years to come with a great interest rate and warranty. I would love to do business with Jim and Serpentini again in the future for my next car. More