Serpentini Chevrolet of Tallmadge

I've bought over two dozen new vehicles over the years and this transaction was the easiest ever with the best prices on both the purchase and the trade-in. I e-mailed the dealership, Jim Lucas contact and this transaction was the easiest ever with the best prices on both the purchase and the trade-in. I e-mailed the dealership, Jim Lucas contacted me, we spoke for twenty minutes and worked out a great purchase price for an Avalanche truck and a great potential trade-in value for my Honda truck. When I arrived at the dealership they confirmed the trade-in value, had the paperwork all completed and I was out the door in less than an hour. Jim is a pro who understands his potential customers and doesn't attempt to sell things that the customer isn't going to want or need. He didn't load the deal with any extras such as wax jobs or extended warranties (although those things may be important to other buyers) and didn't even put me through the ordeal of dealing with the F&I manager. Simply, I walked in, Jim had the paperwork ready, I signed and was out the door. Naturally, Jim showed me how to operate the vehicle. I chose the dealership because they had the vehicle I wanted and after talking with Jim Lucas knew that they had the deal I wanted. I didn't talk to or visit any other dealerships having already done extensive research on the Internet. Serpentini doesn't play games--they put their best price right on their web site saving the trouble of negotiating. Mine was a cash deal which is likely the least profitable type for the dealership yet they were happy to make me happy. Call Jim Lucas--you won't be disappointed! (no, he's not a relative or a friend but after you meet him, you'll have a new friend). More

Our experience was okay to begin with. Chris was a little dry. But, Darryle was very friendly and talkative. If I had it my way, Chris would have had nothing to do with the deal. We bought our vehi little dry. But, Darryle was very friendly and talkative. If I had it my way, Chris would have had nothing to do with the deal. We bought our vehicle or so we thought. Not completely their fault. However, when I was made aware how much we were getting ripped off, We Said NO and returned their vehicle after my husband did them a complete wash, wax and detail. There were fees in our contract that should have never been. Such as a Contractors fee of $3000.00. That we assume was to get the money back from the vehicle we were trading. They talk to our bank who can give me a better deal and they say "Take their vehicle out of the equation," and we can have them pay another 200.00 and they can purchase the car. After being extremely irate. We continued our search, we are currently dealing with a much better dealership that is their competition. For the price we would have paid for "10" we can buy a "12". To add insult to injury, they dropped the price of their vehicle $4000.00! And Yes we seen it (that took guts), however, we will not nor our family ever deal with these people again. When I got my vehicle back after the so called transfer. I did not receive my mats or one other item we forgot. If you do purchase a vehicle, make sure you check the paper work for extra fees and ask what they are for. We are so glad they messed up, and our bank would not do the deal. It Saved us a lot of $$$$ and greed canceled this deal. More

They were very friendly and was able to take care of me with little money down and affordable payments Its a great place they even fed my kids cookies while we were waiting this is the place to go glad we with little money down and affordable payments Its a great place they even fed my kids cookies while we were waiting this is the place to go glad we made the 45 minute drive it was well worth it THANKS JIMMY D More

Jimmy DiPolito was friendly and professional. His initial approach was to make me comfortable and gain a level of trust. I feel that we worked together to come to an arrangement where I was content initial approach was to make me comfortable and gain a level of trust. I feel that we worked together to come to an arrangement where I was content with the deal, yet he represented Serpentini to ensure that the agrrement was profitable. It was generally a pleasant transaction and it was nice to meet and get to know Jimmy. More

My experience with Mr. Fellows and Serpentini was fantastic. The service was friendly, quick and efficient. Mr. Fellows made this a very easy, seamless transaction. fantastic. The service was friendly, quick and efficient. Mr. Fellows made this a very easy, seamless transaction. More

Had a great experience. Darryl was extremely friendly and helpful. No pressure at all, and put me into exactly the type of car I was looking for. My wife and I couldn't be happier. and helpful. No pressure at all, and put me into exactly the type of car I was looking for. My wife and I couldn't be happier. More

My experience with Nick, the salesman was good at first. Of course they treat you wonderfully until you purchase your next vehicle and then they act like they don't want any part of you afterwards. I bought Of course they treat you wonderfully until you purchase your next vehicle and then they act like they don't want any part of you afterwards. I bought my vehicle and had to return it within 2 days after due to multiple issues. While 2 out of 3 issues were fixed, the other was not and after calling to get it handled they act as though they are simply doing you a favor and as if you are wasting their time.. Well Hello! Maybe if my vehicle was serviced properly before I purchased it I wouldn't have to come back and have it fixed multiple times. I then contacted Nick about a special easy request and he simply redirected me to the next department without even so much as a thank you for calling and putting the extra commission in my pocket. Overall my satisfaction with Serpentini Chevrolet is low and I will probably not purchase another vehicle from them. They don't go very far to keep the customer happy when that customer is what keeps them in business and spends thousands of dollars at their dealership. Customer service goes such a long way nowadays and if a dealership such as Serpentini can't manage that, I'm sure they will lose more business to others who will go that extra mile for the customer. More