Serpentini Chevrolet of Tallmadge

After much deliberation and online research, we decided to start our new vehicle shopping experience at Serpentini Chevrolet in Tallmadge, OH. We were in the need of two new vehicles; one being a pickup t to start our new vehicle shopping experience at Serpentini Chevrolet in Tallmadge, OH. We were in the need of two new vehicles; one being a pickup truck, and the other an SUV/crossover. Undecided between Ford, Dodge, and Chevy, we leaned toward our initial inclinations with Chevy. We arrived at the Tallmadge dealership, and were cordially greeted by Alan Sipple. Based on very positive reviews of Nick Apicella, we requested Nick's assistance when Alan first introduced himself. Alan let us know that Nick was unavailable at the moment, but would be available shortly. In the meantime, Alan very adequately answered our questions and offered terrific product knowledge. Shortly thereafter, Nick became available and furthered the sales process. His demeanor and presentation were very welcoming. He answered every question I had with earnest and offered insight into other considerations that I might have otherwised overlooked, without being a "pushy salesman". There was absolutely zero pressure with Nick, and yet he promoted the options very well. After the inital discussion and test drive, we let him know that we were going to be shopping equivalent vehicles with Ford and Dodge, and would let him know our decision within the next week. This is the point where I was expecting a crude sales push to get a deal closed that day. To my surprise and pleasure, Nick did not resort to this tactic, and praised our diligence in researching other vehicles, confident that the Chevy vehicles would surpass the competition. This immediately raised the bar for shopping elsewhere, and I expected similar professionalism with other dealerships. Unfortunately, one dealer nearly tried to sell me anything with four wheels, while another apparently didn't care if I purchased something or not. After test driving, our decision was simple: Back to Serpentini. When all was said and done, we ended up purchasing a 2013 Silverado and a 2013 Equinox. Nick performed the closing sales process, answered our last minute questions, and transferred us to financing (all on his day off, I might add). At this point, we concluded the process with Finance Manager, Jennifer Hikade. I figured it was down to "all business" and a very matter-of-fact direction from this point forward. Surprised again, Jennifer was very pleasant to work with and showed geniune cheerfulness about our new purchases. She made the most "unexciting" part of the purchase so much more tolerable and left us knowing we made the right decisions. The vehicles themselves will have to prove out over time, but the people at this dealership have definitely proven themselves to us, and we highly recommend them. More

This was by far the easiest process I have ever experienced buying a car. I spoke to Bill Fellows several times before even coming to the dealership. He was very helpful and answered every questi experienced buying a car. I spoke to Bill Fellows several times before even coming to the dealership. He was very helpful and answered every question I had concerning the car I was considering. I was in and out in an hour--the sales and finance process exceeded my expectations. This should be the customer service model for every dealership! More

Jimmy was very prompt in returning emails and telephone calls. He was honest and upfront during the whole process. He went above and beyond by staying late to help us complete our purchase. Jimmy is hig calls. He was honest and upfront during the whole process. He went above and beyond by staying late to help us complete our purchase. Jimmy is highly knowledgeable and honest and would recommend him to anyone! More

Nick did a great job for us. We were looking for a newer model mini van for our family of five and he really listened to what our specific needs and wants were. He brought in multiple vehicles from other lo model mini van for our family of five and he really listened to what our specific needs and wants were. He brought in multiple vehicles from other locations until we found one that was perfect for our family. We never felt pressured and always felt like Nick was working hard to give us great service, we would recommend him to our family and friends! More

Found vehicle online after hours and filled out finance Found vehicle online after hours and filled out finance information. Dealership opened at 9am next morning, received call from Mr. fellowsany 9:20 am Found vehicle online after hours and filled out finance information. Dealership opened at 9am next morning, received call from Mr. fellowsany 9:20 am. Called the second time at 9:50 stating to come pick up the car. I have never been more pleased with the purchase of any vehicle. No haggling, No pressure, No gimmicks. Mr. Fellows was a true professional and I would highly recommend him and Serpentini Chevrolet to everyone. I will never purchase another vechicle without making Serpentini Chevrolet my first stop. More

We found a great deal on a truck at this dealership on AutoTrader. We were skeptical at first because we live about 3 hours from the dealership location. We sent an email, and Daniel called the next da AutoTrader. We were skeptical at first because we live about 3 hours from the dealership location. We sent an email, and Daniel called the next day. He was incredibly helpful and cooperative. It was his day off, but he spoke with my husband in detail about the vehicle. He took our information over the phone and we told him the exact maximum payment we wanted. Daniel called back a short time later with a fantastic deal just as we asked for. When we arrived at the dealership a few days later, he was just as friendly in person. He had the truck ready up front for us to test drive, and it was nice not to wait after the long commute. The vehicle was perfect for us and by far the best deal we found in several weeks of shopping. Daniel was prepared with paperwork, and we had very little wait time to close the deal. We even got a considerably lower interest rate than originally quoted, which was a pleasant surprise. This is our 5th new/late model Chevy purchased, and although it was our first trip to this dealer, it was by far our best experience. The process was seamless, no pressure, no hassle, with a great salesman leading the way. I highly recommend this dealership, and I would also recommend asking for Daniel by name. He will definitely work hard for you and treat you well! I would not hesitate the long trip again for this level of customer service, and we would definitely shop there again! More

Great experience . The best car buying experience I have ever had. No pressure sales and Jim did an awesome job of getting what we want and the finance dept was great . ever had. No pressure sales and Jim did an awesome job of getting what we want and the finance dept was great . More

We visited several dealerships before we came to Serpentini,We were greeted,not pressured,our questions were answered,Everyone was friendly,even people that weren't trying to sell us a car,Last week Serpentini,We were greeted,not pressured,our questions were answered,Everyone was friendly,even people that weren't trying to sell us a car,Last week,if anyone would of asked me what kind of car I wanted to buy,Chevy was my last choice.I love my new Equinox,and I am very pleased I came to Serpentini in Tallmadge More

When looking for a car, I heard of Serpentini through a friend who bought from them. They were professional, friendly, and found me my new car fast. I would definitely recommend it to anyone in the area lo friend who bought from them. They were professional, friendly, and found me my new car fast. I would definitely recommend it to anyone in the area looking for a new car! More

Jimmy D was very friendly and professional. He came right out to meet us as soon as we drove into the lot, and quickly made sure we got to test drive the car we had come to see. Jimmy made sure we got a loan out to meet us as soon as we drove into the lot, and quickly made sure we got to test drive the car we had come to see. Jimmy made sure we got a loan with the affordable payment we needed. He made the overall experience hassle-free. We would definitely recommend Jimmy D at Serpentini! [ The Starbucks coffee machine & big screen TV didn't hurt our buying experience either... ;^) ] More