Serpentini Chevrolet of Tallmadge

After many months of looking for a vehicle under not-so-great pretenses, I stumbled upon Nick at Serpentini. He waited patiently through my indecision and guided me through every single step of the not-so-great pretenses, I stumbled upon Nick at Serpentini. He waited patiently through my indecision and guided me through every single step of the process, offering even to let me call upon him on his days off/any time of day. He felt like a friend rather than someone working for commission. He genuinely cares about his customers, and I can say that with sincerity. He also helped me work with my not-so-great (okay, it's awful) credit and get financed on terms that were right for me and would have helped me go higher or lower in price range had I not felt comfortable. I would absolutely recommend Nick to even the most timid/hesitant/poor-credit stricken buyer.. if you need a car and want good, honest, sincere service, Nick's your guy. More

Mr. Lucus has been fantastic! I have never bought a car so fast in my life! The staff is very friendly :) Quick and very considerate great job Serpentini of Tallmadge!!! so fast in my life! The staff is very friendly :) Quick and very considerate great job Serpentini of Tallmadge!!! More

Great friendly service! This was the easiest auto buy I have ever experienced. I would recommend Serpentini to anyone in search of a new or used car. No pressure and very willing to work a deal. ***** have ever experienced. I would recommend Serpentini to anyone in search of a new or used car. No pressure and very willing to work a deal. ***** More

Tharon did such a great job helping me find the perfect car! He was very friendly and willing to work with my budget. Jen in finace also was very nice and making my first new car experience amazing! Thanks car! He was very friendly and willing to work with my budget. Jen in finace also was very nice and making my first new car experience amazing! Thanks ! More

We had a great experience w/Bill & Jennifer. Bill located the car we wanted & brought it there for us !! This was our first experience w/Serpentini. We were sent to you by my sister who bought her Av located the car we wanted & brought it there for us !! This was our first experience w/Serpentini. We were sent to you by my sister who bought her Avalanche there. All & all a very positive experience More

This was by far THE BEST experience I have ever had buying a car! The Staff were very friendly & knowledgeable, very efficient at their jobs! A pleasant surprise getting a phone call from Bob Serpentin buying a car! The Staff were very friendly & knowledgeable, very efficient at their jobs! A pleasant surprise getting a phone call from Bob Serpentini! I felt as though I was receiving VIP treatment. I am So Happy with my new Spark. I am hoping all future interactions with Serpentini Chevrolet will be as Spectacular as my purchase. What a pleasant, efficient, timely, fun experience I had with Serpentini Chevrolet! I have the feeling I will be buying there again! Thank You for such a positive purchasing experience! More

Came in to buy a 2013 Chevy Cruze at an advertised price of $13655. I apparently took the bait to come in and drove in from Westlake, but when I got therer they would not honor the advertised price. As a r of $13655. I apparently took the bait to come in and drove in from Westlake, but when I got therer they would not honor the advertised price. As a result the price was increased 13%.to $15400. Which is over budget. Will look elsewhere. More

Nick, love the Benz ,wasn't sure if I was making the right move ,but after the drive home in the Benz it's all good !!! Thanks for a quick and very friendly painless experience. Will for sure come back right move ,but after the drive home in the Benz it's all good !!! Thanks for a quick and very friendly painless experience. Will for sure come back next time i'm in the market. Thanks again you are for sure 5 Star. Todd St.Clairsville, Ohio More

I received several follow up emails from Nick after I filled out an auto trader online application. NIck's emails were persistent yet not pushy. I finally took his advice and a great deal was made. From filled out an auto trader online application. NIck's emails were persistent yet not pushy. I finally took his advice and a great deal was made. From the moment I arrived at the dealership I was greeted with friendliness. Randy was also very easy to work with and the deal was very smooth. I will recommend this dealership to others. More

After much deliberation and online research, we decided to start our new vehicle shopping experience at Serpentini Chevrolet in Tallmadge, OH. We were in the need of two new vehicles; one being a pickup t to start our new vehicle shopping experience at Serpentini Chevrolet in Tallmadge, OH. We were in the need of two new vehicles; one being a pickup truck, and the other an SUV/crossover. Undecided between Ford, Dodge, and Chevy, we leaned toward our initial inclinations with Chevy. We arrived at the Tallmadge dealership, and were cordially greeted by Alan Sipple. Based on very positive reviews of Nick Apicella, we requested Nick's assistance when Alan first introduced himself. Alan let us know that Nick was unavailable at the moment, but would be available shortly. In the meantime, Alan very adequately answered our questions and offered terrific product knowledge. Shortly thereafter, Nick became available and furthered the sales process. His demeanor and presentation were very welcoming. He answered every question I had with earnest and offered insight into other considerations that I might have otherwised overlooked, without being a "pushy salesman". There was absolutely zero pressure with Nick, and yet he promoted the options very well. After the inital discussion and test drive, we let him know that we were going to be shopping equivalent vehicles with Ford and Dodge, and would let him know our decision within the next week. This is the point where I was expecting a crude sales push to get a deal closed that day. To my surprise and pleasure, Nick did not resort to this tactic, and praised our diligence in researching other vehicles, confident that the Chevy vehicles would surpass the competition. This immediately raised the bar for shopping elsewhere, and I expected similar professionalism with other dealerships. Unfortunately, one dealer nearly tried to sell me anything with four wheels, while another apparently didn't care if I purchased something or not. After test driving, our decision was simple: Back to Serpentini. When all was said and done, we ended up purchasing a 2013 Silverado and a 2013 Equinox. Nick performed the closing sales process, answered our last minute questions, and transferred us to financing (all on his day off, I might add). At this point, we concluded the process with Finance Manager, Jennifer Hikade. I figured it was down to "all business" and a very matter-of-fact direction from this point forward. Surprised again, Jennifer was very pleasant to work with and showed geniune cheerfulness about our new purchases. She made the most "unexciting" part of the purchase so much more tolerable and left us knowing we made the right decisions. The vehicles themselves will have to prove out over time, but the people at this dealership have definitely proven themselves to us, and we highly recommend them. More