Serpentini Chevrolet of Tallmadge

I came in to to Serpentini in Tallmadge looking for a used car, preferably a jeep or truck with 4wd. I was immediately greeted by Alan and he sat down with my wife and me and asked a few questions to fin used car, preferably a jeep or truck with 4wd. I was immediately greeted by Alan and he sat down with my wife and me and asked a few questions to find out what we were looking for. He was very friendly and he helped us find a few options to look at within our price range. I ended up really liking the 2005 Jeep Grand Cherokee Laredo that he showed us. I decided to buy it and Alan helped me get the best deal possible. He helped us through every step of the process. He was never pushy. He worked as hard as he could to get us the best deal for the Jeep and was always honest and up front with us. He even offered us our first oil change free on him.The experience was smooth and everyone was friendly. I would definitely recommend Serpentini of Tallmadge for anyone looking for a vehicle. More

The reason I am giving this rating : When I pull up to the Service Center garage , I am greeted with one of the service techs that say good morning and how can I help you. I told him I'm here for an oil c the Service Center garage , I am greeted with one of the service techs that say good morning and how can I help you. I told him I'm here for an oil change. He takes my keys and says that I can wait in the other room where there's hot coffee . He says that it will take 45 minutes which it is every time. During my visit I like to go into the showroom and look at cars. When my car is done , the service tech comes up to me and says your all done Mr. Genger. Do you have any questions ? I have never seen such professionalism and knowledge at any dealership in my lifetime. When my 1994 Honda Accord stops running, I will be coming to you for either a new or used car. I know I don't have to worry about buying a used car from this dealership even if there is no warranty. I know that Serpentini will make sure its safe and sound car. Again thanks for your professionalism. Richard F. Genger More

I found the Alan to be a good sales person. He answered any questions that we had about the Chrysler and made us feel comfortable while we were their. We didn't buy the Chrysler because for a few thousand any questions that we had about the Chrysler and made us feel comfortable while we were their. We didn't buy the Chrysler because for a few thousand more I could get a new mini-van. I would like to thank them for their time and effort. If future, if i plan to buy a used or new vehicle, I would look at Serpentini Chevrolet. Jim More

I appreciate everyone's help in getting my vehicle and I will recommend this dealership to anyone. they are all amazing and I appreciate everything. and I will recommend this dealership to anyone. they are all amazing and I appreciate everything. More

excellent customer service for every purchase I have made .. this is my 3rd car purchased through serpentini and I am highly satisfied thank you one and all..... :-) .. this is my 3rd car purchased through serpentini and I am highly satisfied thank you one and all..... :-) More

Bill was extremely friendly, honest, and was more than willing to answer all and every question I had. This was my first time buying a new car so I was a little nervous. He crunched numbers and made me fe willing to answer all and every question I had. This was my first time buying a new car so I was a little nervous. He crunched numbers and made me feel at ease about purchasing a new vehicle. I am happy with my experience here and would recommend this dealership to anyone. My mother and brother had also purchased vehicles from Serpentini Tallmadge and were extremely pleased with everyone and everything. More

My overall experiences with Serpentini Chevrolet in Tallmadge, OH have always been pleasant things! I never dread going there for a repair, a question, or a purchase because I know I will be well take Tallmadge, OH have always been pleasant things! I never dread going there for a repair, a question, or a purchase because I know I will be well taken care of and treated top notch! The Customer Service Department is clean, precise and on top of anything that any of my vehicles ever needed. Not to mention the coffee is outstanding as well. I've always been met at the service dept. door, processed in and out in a timely manner, and treated like a loyal customer should be treated. I stopped in to ask a question about a letter I'd received in the mail concerning my pending lease expiration. Jim Lucas, a sales consultant, took me to the office and answered every single question that I had, in plain language that I understood completely. With his knowledge and expertise of the product and an understanding of just what I wanted and needed in my vehicle, Jim had all of the details for my next Cruze all worked out to my satisfaction and ordered in under an hour! To me, that is phenominal timing because before I discovered Serpentini, I can remember sitting in a dealership elsewhere for up to 8 agonizing hours!!!! Then Jim took me to see Jennifer Hikade the Finance Manager. You know what? I went there at the end of my own 10 hour work day, and I wouldnt have been surprised if Jen wanted to be done and get home as well... but she also answered each of my questions and concerns about the financing end of this experience. She showed me my options and gave me exactly what I wanted! And we both ended our days laughing and happy. Jen took the fear out of my car financing experience and made it an enjoyable one. I like Serpentini in Tallmadge, OH. I am on my 2nd vehicle purchase from them and fully intend on remaining a loyal customer to them and to Chevrolet products as well. This is my second brand new Cruze and I cant wait to get off of work so I can go "Cruzin" again today! Thank you Jim Lucas and Jennifer Hikade for making my day! It's hard enough being a woman working in a corporate world, and then to throw in buying a brand new car at the end of a work day ~ could've been a dauntless task... but NOT at Serpentini in Tallmadge, OH. Grinning Wide & Cruzin In 2014 Style... Debbie Anderson More

My wife and I very much enjoyed our experience working with Jim and everyone while purchasing our new vehicle. After all the turn downs and chaos we went through Jim reached out and was willing to work wi with Jim and everyone while purchasing our new vehicle. After all the turn downs and chaos we went through Jim reached out and was willing to work with us and show us exactly what we could afford and how to reach that goal. We scored our rating as great because that is how we felt by the time we left with our new car. Thanks so much for taking the time to work with us and get us approved and on our way! More

We buy a lot of cars from Serpentini of Tallmadge. their courtesy and professionalism (especially that of Jim Lucas) keeps us coming back. When I need a vehicle, all I have to do is call Jim and tell him wh courtesy and professionalism (especially that of Jim Lucas) keeps us coming back. When I need a vehicle, all I have to do is call Jim and tell him what I want. Shortly after Jim will call me back to tell me that he has the car or that he has found it and it is on it's way. Always easy no pressure. Jim knows his product very well and sells it with friendliness, professionalism, and integrity, More

The last thing I enjoy doing is buying a new car. I feel that I spend the entire day in a dealership. This did not happen at Serpentini. I came in and test drove the car I wanted. Nick wrote down all the that I spend the entire day in a dealership. This did not happen at Serpentini. I came in and test drove the car I wanted. Nick wrote down all the features I was looking for and while I was driving the test car he looked to see what was available. When I came back he had all the listings ready to review. I choose the one I liked and 2 days later my new car arrived. I was out of the dealership in 2 hours the first day and that included the test drive time and 1 hour the next time for financing. I felt Nick talked to me and not my husband, as this was my car. The trading was fair and to the point. I did not feel harassed into buying something and I was not talked down to. Thank you Nick for being the salesman to answer the phone when I called. More