Serpentini Chevrolet of Tallmadge

Thank you. I want to thank everyone at Serpentini Chevrolet at Tallmadge for their undivided attention, especially Alan Sipple. He was so patient, never pushy a I want to thank everyone at Serpentini Chevrolet at Tallmadge for their undivided attention, especially Alan Sipple. He was so patient, never pushy and I can tell by his face, how genuine his effort was. I came in thinking I was going to purchase a car, but instead leasing one turned out to be more advantageous (money-wise). I never felt pressured or pushed to change my mind or even change my car of choice. At first, a Chevy Volt was 1/3 cars that I had in mind. However, I was realistic enough to know that I didn't want to budget that far up. And believe it or not, both Alan and the owner of this location gave me a break-down of what I would expect if I did aim for the Chevy Volt. Thus, that is what I wanted. I wanted a new car, but not have a "GLORIFIED" experience that will hurt me in the long-run. Even before we met in person, I was the one who first contacted Alan (it was a referral). From the 3-4 detailed phone calls to the actual meet and greet, I don't think I will find anyone similar. He is subtle, honest, informative, accommodating and just too xxxx likable. I thank you so much for taking care of me and hope our future business relationship will be just as good. Best, Hamed Hamad. More

Issues immediately following my car purchase & no follow-up I drove from Toledo to Serpentini to purchase a Mini Cooper I was extremely interested in. I test drove it and all was fine. I was there until close a I drove from Toledo to Serpentini to purchase a Mini Cooper I was extremely interested in. I test drove it and all was fine. I was there until close and employees had already left, but was able to drive away by 6:15pm with my new car. Unfortunately, an hour within my drive, three things began to happen. 1. My trunk light continously went on, causing an interior light to come on every 10 seconds as I was driving home. 2. The car began to rattle terribly. 3. The passenger airbag light came on, meaning the passenger would not have an airbag if we were in an accident. I emailed my car salesman the next morning to find out what I should do to follow up on these issues (Serpentini was closed on Sundays). I live almost three hours away, so I preferred not to drive it back, but was willing to, if they were going to fix the items on my new car. I never heard back. I called and left messages. Never heard back. The rattling became so bad and the car was shaking, so I took it to a local auto shop for an estimate. Turns out the support bars under the Mini were so loose that I could not drive it back to Akron to be fixed. The trunk was also misaligned (and could drain the battery if I didn't fix it since the trunk light kept going on). I had the auto shop fix it, since it was too dangerous to drive all the way back to Akron. I called, emailed and snail mailed a letter with the cost of the repairs and my warranty to my salesman and the general manager. I finally got a call back from my salesman saying they weren't sure what they could do since I didn't have the vehicle fixed at Serpentini. All I asked was to be reimbursed for my $106.75 bill since the car was incapable of making it back to Akron. Also, how did the support bars become loose? It's very difficult for that to happen on a car without a person manually doing that. My salesman said he would check on a reimbursement and I have not heard anything since April. As for the passenger seat airbag, that still is not fixed because it is over $600 to fix it. Also, the local auto shop told me my brakes were squealing so much because they used after market brakes on my car when they replaced them, instead of ones that are for a 2008 Mini. Overall, I am extremely unhappy with the service and expected the new car I purchased (yes it was used, but new to me, and guaranteed to have been looked over by their shop) to work for more than an hour without problems. I wanted to add a follow up to this review. After this posting, Serpentini did respond to me and agreed to repay me for the bill. Thanks More

Great team to work with I've bought three cars from Serpentini for our company and worked with Nick Apicella each time. He is right on the job always finding the best prices I've bought three cars from Serpentini for our company and worked with Nick Apicella each time. He is right on the job always finding the best prices and financing. Delivery of the vehicles was timely and he went out of his way to make sure each employee understand all its features. I never look anywhere else when I need to find a car. More

Great Sales Rep and Experience - Love Our New Car Bought a new 2014 Malibu and really love it so far. Mark Wooldridge was a great sales person, taking great care to explain the features of the car. Bought a new 2014 Malibu and really love it so far. Mark Wooldridge was a great sales person, taking great care to explain the features of the car. Great guy! The entire process was smooth - trade-in, financing, etc.. This is the 2nd car we bought here and will buy again. More

Beautiful car! My husband and I stopped in to look. He found a vehicle he loved and we were able to test drive it and work with salesman to fit our budget. All the g My husband and I stopped in to look. He found a vehicle he loved and we were able to test drive it and work with salesman to fit our budget. All the guys there were friendly and very helpful. It did take half the day but it was worth it. We both really enjoyed laughing and having fun with the guys. The car was detailed for us when we returned and they gave us a great deal on our trade in. Definitely refer others to dealership and salesman. Nick was very easy to work with, not pushy at all. He offered us something to drink and made us feel at home. Other customers there were real nice and easy to talk to. More

customer Theron Eulinberg did such a great job helping me purchase my first vehicle, I returned to purchase my second vehicle. Jim Lucas was great at locating Theron Eulinberg did such a great job helping me purchase my first vehicle, I returned to purchase my second vehicle. Jim Lucas was great at locating the vehicle and having it transferred here in a timely fashion, thanks guys! More

I was referred to Nick by a friend to find the make and model car I wanted. He exceeded my expectations. For 11 days he searched high and low before finding it. He had the car delivered from New York. His model car I wanted. He exceeded my expectations. For 11 days he searched high and low before finding it. He had the car delivered from New York. His customer service is really top notch. I felt completely at ease in making this big decision. I never felt pressured or nervous. He has a great sense of humor, honesty and helps you in every way possible, and makes sure you're comfortable. He is truly a great salesman from step 1 until the end. I'm satisfied with my decision to go directly to Nick when I needed a vehicle. And so happy with my new car! I will refer everyone to him and I'm a lifetime customer! More

We bought a great jeep and got a great price. Alan and Randy worked really hard to get us the lowest price. We'll be back!! Randy worked really hard to get us the lowest price. We'll be back!! More

Tharon was a really big help. He helped me find the right car & was friendly. Randy roberts was a big help also. Gave us alot of info. car & was friendly. Randy roberts was a big help also. Gave us alot of info. More

Nick went beyond the call of duty to find us the car we wanted. He even took time on his day off to ensure to process was on track. wanted. He even took time on his day off to ensure to process was on track. More