Serpentini Chevrolet of Tallmadge

A Great Sales Rep My recent purchase of a van at the Serpentini dealership in Tallmadge was made a pleasurable experience by the assistance of sales rep Alan. He was ex My recent purchase of a van at the Serpentini dealership in Tallmadge was made a pleasurable experience by the assistance of sales rep Alan. He was exceptionally cordial, informative, and very committed to putting me in the vehicle I wanted. You are very good at what you do Alan. It was a pleasure. More

Allen's amazing deal! My husband, Kyle, met Allen by just looking at cars. They had a lot in common. Allen was very friendly and NOT pushy like most salesmen! My husband My husband, Kyle, met Allen by just looking at cars. They had a lot in common. Allen was very friendly and NOT pushy like most salesmen! My husband told Allen the type of car we wanted and of course the color I wanted was black, he found one, I test drove it and Wala the next day we bought a Chevrolet Cruze. Allen was wonderful, helpful, genuine and honest!!! Thank you!!!!!! Helen Frazier More

They sold us a vehicle that they new was NOT in good shape! They sold my Wife a KIA that was a 2002 in really clean shape inside and outside. one month later she went to The beach on vacation. She stopped for They sold my Wife a KIA that was a 2002 in really clean shape inside and outside. one month later she went to The beach on vacation. She stopped for gas an noticed a leak and asked the station attendant to look at it. The underside was so rusted up that they deemed in unsafe to drive as every line or part they touched crumbled. The cost fro this repair was over 1500 dollars and she had to rent a car for 500 more so they could order and wait on parts to make it safe to drive. When she got home the exhaust system fell off and while the tailpipe was hanging it melted thru her bumper. Another 329 dollars spent. I went in to talk to them and the General sales Manager started out nice but when he looked at the sale records he said "sorry. you bought it as is". I stated that I could not believe they put it on the rack to check it out saw this extensive rust and sold it anyway. He said they quaranteed safefy and I should have took it to a mechanic for review prior to the purchase! So it is my fault they screwed us! It was NOT safe and needs brakes and what ever else is going to fail. He did offer to take it in as a trade. Now why would I want to get screwed again! The law states as is makes it our problem. But " I am proud to be an America" is xxxxxxxx because morally they should NEVER have put it on the lot. More

Great service Alan This is the second car I bought at serpentini chevrolet in tallmadge I received great service both times but this time Alan in my opinion went above a This is the second car I bought at serpentini chevrolet in tallmadge I received great service both times but this time Alan in my opinion went above and beyond to put me in a new car , thank you Alan. Troy Rings More

new chevy cruze I recently purchased my first new car with serpentini Chevy of tallmadge. I really wanted a used vehicle but I got a much better deal with a new one d I recently purchased my first new car with serpentini Chevy of tallmadge. I really wanted a used vehicle but I got a much better deal with a new one due to having a vehicle that was recalled by gm as a trade in. Bill was an amazing salesman. He was completely honest and upfront which u don't see much anymore. I highly recommended this dealership. More

Thanks You Allen I really enjoy my visit! It wasn't a long wait! Everyone was friendly an I was very please with my choice. I have been to other car lots and they didn I really enjoy my visit! It wasn't a long wait! Everyone was friendly an I was very please with my choice. I have been to other car lots and they didn't treat me the way Allen did!! I'm so happy and thank you!! More

first new car nick is very informative helpful.i'm enjoying the experience of my first new car. he got me the color i wanted and the right seats.thanks nick. nick is very informative helpful.i'm enjoying the experience of my first new car. he got me the color i wanted and the right seats.thanks nick. More

The crew of Serpentini Would like to thank Alan Sipple and the crew of Serpentini Chevrolet for the hard work they did in getting me into a brand new car...which I was there Would like to thank Alan Sipple and the crew of Serpentini Chevrolet for the hard work they did in getting me into a brand new car...which I was there to buy used. I love my car and wish to say a special thank u to Alan Sipple for the kindness and professionalism he showed me...I know I can be a rough costumer, but I went in there wanting what I wanted...and Alan did a great job of not only showing what a kind salesman he can be...never pushy...but he and the rest of the crew bent over backwards to make me happy...this is my 3rd purchase from Serpentini and am pleased to be driving my very first brand new car...thx to u all...great job!! Cheryl A Barton More

My 2014 Impala buying experence Serpentini Chevrolet I recently purchased a new 2014 Chevy Impala at Serpentini Chevrolet, and I must say, customer service, quality of work, friendliness, overall experie I recently purchased a new 2014 Chevy Impala at Serpentini Chevrolet, and I must say, customer service, quality of work, friendliness, overall experience, and price all deserve a higher rating then your survey allows. My husband and I have been dealing with Mr. Bill Fellows since 1993.The customer service we receive from Bill continues to go unmatched by any other car sales person we have ever dealt with. We have, and will continue referring family and friends to him. My overall experience was one ease and comfort from the time we walked unto the lot until I drove the car home. The entire staff should be commended as we were greeted with warm smiles and friendly faces. One may think buying a new car to be intimating, but when dealing with Bill we always know we will receive a fair and honest price. This time was no different, as I received a great trade in value for our 2007 Impala and great leasing price for my new car, all in an experience of ease. Before taking home my new car there was a little bit of work to be done on the back bumper. The quality of work looks factory perfection. As you well know, this new model is quite different then the 2007,and much explaining is needed as "how to" everything works. Bill went over details of the car, but as time allowed, I needed to come back to learn more. My husband and I returned at a time Bill was not available and very kindly Mr. Jim Lucas explained in detail the workings of the car. We appreciated Jim's warm and friendly manner, making sure we understood how the car worked. Jim is truly an asset to your sales team. I/we are having so much fun driving the car, we love it. Thank you to all, especially Bill and Jim! More

Serpentin - Alan Sipple I had seen the truck listed online. I called in and spoke with Alan. He was very polite and checked to see if it was still available for me. He then i I had seen the truck listed online. I called in and spoke with Alan. He was very polite and checked to see if it was still available for me. He then invited me to come in for a test drive. He was able to let me go for about an hour test so I could show it off to my wife. ;) I returned and Alan asked if I had concerns or anything special I wanted done for the truck. I asked for an alignment and another detail. These were performed at no extra cost to me and came out great. I will definitely be buying all my vehicles from Serpentini from now on and would recommend Alan to anyone thinking of buying a new vehicle. A+ service guys!!! Thanks, Chris Hodge More