Serpentini Chevrolet of Tallmadge

Best car buying experience! My salesman, Nick was extremely kind, dillegent and there for me. I was given great customer service where that is lacking in many places today. I nev My salesman, Nick was extremely kind, dillegent and there for me. I was given great customer service where that is lacking in many places today. I never felt taken advantage of, and as a woman buying a car alone, that says and means a lot. Even the financing part was painless! Thanks Nick for a great car buying experience! I will definitely come back to this dealership in the future. More

Great Experience AJ was very professional and went above and beyond expectations! I would highly recommend him and the dealership for any car buying needs. . A very p AJ was very professional and went above and beyond expectations! I would highly recommend him and the dealership for any car buying needs. . A very pleasant flawless experience! More

Want to sell Scott was very nice and helpful, they were selling when I wanted to buy . Good job to the team and thanks for the great truck !! Scott was very nice and helpful, they were selling when I wanted to buy . Good job to the team and thanks for the great truck !! More

When your down... beware! I purchased a car from this dealership a couple years ago, I was in a very bad spot in my life and needed to get into another car. I searched online w I purchased a car from this dealership a couple years ago, I was in a very bad spot in my life and needed to get into another car. I searched online which seemed like forever until i found a Toyota Corolla 2010 advertised at $10000, super condition with low mileage. I called and spoke to Carol who was extremely nice and helpful. She could help me out in my situation. I was then refereed to Nick in reference to the car. I test drove it and the windshield was cracked, of which Nick said no problem with getting it fixed. nick was nice but nothing spectacular, I knew what car i wanted so he didn't have to break a sweat. when all the paper work was drawn up i noticed that the price increased by $3000, when i questioned this Nick refereed me to Mark, This guy had one simple response to my questioning the price increase and his exact words were " you can buy it or don't" really? He was rude, an attitude that he could care less, I questioned again and explained i printed off the information from the web site and he replied with that same exact response concluding our conversation with "is that all?" Well needless to say I did take the car, I felt trapped in my personal situation and because i wanted to get a decent car, he is right it was my choice and i took the car. I still drive the car today and love it very much. However my financial situation has greatly improved and I have an awesome credit score. But the experience I had with Mark and the way he talked and treated me I found unacceptable, and will never go back or suggest to anyone just in case they have to deal with him. Even the porter who got my car ready when I picked it up was outstanding, friendly and kind. Simply was it that they just had me pay for the windshield for them to sell the car? or is that the way they do business with people down on their luck for the moment... However it leaves a terrible feeling with me every time i think of the bad experience. Be wary and walk away if you have to deal with any one who treats you this way. More

Best car buying experience I've ever had! I was luck enough to speak with Jim Lucas on the phone at the beginning of my search. He asked some questions, took the time to find out what I needed I was luck enough to speak with Jim Lucas on the phone at the beginning of my search. He asked some questions, took the time to find out what I needed in a vehicle and from there it was easy. He and Rick did everything they could do to make the process go smoothly and it did. Rick Sako was a pleasure to speak with also. Jim followed up afterward to make sure I was completely satisfied. Good folks, good experience! Next time, this is where I'll start! More

Nice timing We had a good experience there wish price was smaller but we are still happy with out purchase. And will return in the future for another purchase. Th We had a good experience there wish price was smaller but we are still happy with out purchase. And will return in the future for another purchase. Thank you very much. More

Effortless car buying with Great customer service!! Nick Appicella literally made buying my new Impala effortless. All I had to do is tell Nick which model I wanted to purchase, and with in a few hours Nick Appicella literally made buying my new Impala effortless. All I had to do is tell Nick which model I wanted to purchase, and with in a few hours he had a list of vehicles available to choose from that were readily available. I couldn't believe his patients. The first vehicle I picked out of the bunch wasn't exactly what I wanted, so Nick went out of his way to find the exact vehicle I wanted at another dealership. When it came to price and payment Nick new right where I wanted to be and he made it a no haggles deal over the phone. When I arrived at the dealership the vehicle was out front shining like a GEM ready for delivery and Randy Roberts in finance was waiting for me with paperwork ready to sign and banks lined up for the loan. Once done in finance Nick went over the whole entire vehicle and its systems to make sure I was comfortable with operating the vehicle while driving. Cudos go out to Nick and the whole Serpentini staff. I will by again and highly recommend this dealership and especially Nick. Thank you! More

Purchase Excellent place and people!!! I love my new car. I highly recommend serpentini Chevrolet it's a great place !!!!!! Thanks again for making my purchas Excellent place and people!!! I love my new car. I highly recommend serpentini Chevrolet it's a great place !!!!!! Thanks again for making my purchase possible!!! More

Excellent Service Dylan in the service department is excellent. He always makes sure that we get in quickly for the service needed on our vehicles. He also makes sure Dylan in the service department is excellent. He always makes sure that we get in quickly for the service needed on our vehicles. He also makes sure that what ever needed to be done is completed correctly and in a very timely manor. He has outstanding customer service and is always a pleasure to deal with!! More