Serpentini Chevrolet of Tallmadge

excellent Took the time to work with me with no pressure sales. Sales man Franco Casalinova even delivered the car to my home. First time ever purchased a car a Took the time to work with me with no pressure sales. Sales man Franco Casalinova even delivered the car to my home. First time ever purchased a car at this dealer. Great customer service. More

Dealership responsibility The dealership lost not one but two checks for my down payment and now I can't get plates til I pay them again.... I will never go back again !!! The dealership lost not one but two checks for my down payment and now I can't get plates til I pay them again.... I will never go back again !!! More

Great car purchase ! Love my Buick Regal ! I visited a couple other dealerships but Serpentini was the best and last one. Jim Lucas was like a friend. Very knowledgeable i Love my Buick Regal ! I visited a couple other dealerships but Serpentini was the best and last one. Jim Lucas was like a friend. Very knowledgeable in all aspects of my visit ! Getting a loan was a breeze on Jim's part ! I needed some minor body work done , they took care of it exceptionally ! A very nice experience dealing with Serpentini Tallmadge !! More

No gimmicks no let me see what I can do bullcrap All I can say is they take care of you. The salespeople are great. They work with you not against you. The car I bought was more than I ever thought I All I can say is they take care of you. The salespeople are great. They work with you not against you. The car I bought was more than I ever thought I was able to get and they took thier time and got me the deal I needed and not some back and forth "let me talk to my boss" game. My sales person was amazing and made the experience fun. Thier finance guy was a straight shooter and laid it all out and there was no gimmicks or hidden fees and we got the payment we needed. If you need a car then look no further! Trust me because I did at first and they all played the game. Bottom line is they are trustworthy and nice to be around...... Although they still wouldn't let me test drive a Vet but I don't blame them for that More

Good service AJ was easy to work with. I was afraid he was going to be pushy. But he wasn't. AJ worked to get us what we needed. And Garth was able to answer our q AJ was easy to work with. I was afraid he was going to be pushy. But he wasn't. AJ worked to get us what we needed. And Garth was able to answer our questions about the financing. More

Poor Treatment of Veterans WORST DEALORSHIP EVER!!! I am an 80% disabled Iraq War Veteran and limited on income. My wife and I went into this dealership based on a great review WORST DEALORSHIP EVER!!! I am an 80% disabled Iraq War Veteran and limited on income. My wife and I went into this dealership based on a great review from our neighbor who is good friends with the Owner of Serpentini and his 2 sons. We spent several thousand on a Ford Taurus and not even 1 1/2 miles and less than 5 minutes after driving off the lot the car starts to break down. We live in Cleveland so I called the dealership to ask if we could bring it back and they said no. Then they said to bring it back another day and they would look it over to see if they could help with anything. I set up an appointment but on that way there the car couldn't even go over 25 miles per hour and was stalling out. I took it to a local repair shop and then asked if they could reimburse us for ONLY $140 of the repairs even though to this day it sits at the shop with several hundred dollars in repairs needed to get this car running. I sent Serpentini the repair bill showing it was paid, it was forwarded to the used car manager and I have left a message only to be ignored and NOT reimbursed even though I have proof saying they would do so. This is how they treat disabled veterans!!! WILL NEVER do business with them again and I am passing word around to all my veteran friends & organizations this same experience. More

Best car buying experience! My salesman, Nick was extremely kind, dillegent and there for me. I was given great customer service where that is lacking in many places today. I nev My salesman, Nick was extremely kind, dillegent and there for me. I was given great customer service where that is lacking in many places today. I never felt taken advantage of, and as a woman buying a car alone, that says and means a lot. Even the financing part was painless! Thanks Nick for a great car buying experience! I will definitely come back to this dealership in the future. More

Great Experience AJ was very professional and went above and beyond expectations! I would highly recommend him and the dealership for any car buying needs. . A very p AJ was very professional and went above and beyond expectations! I would highly recommend him and the dealership for any car buying needs. . A very pleasant flawless experience! More

Want to sell Scott was very nice and helpful, they were selling when I wanted to buy . Good job to the team and thanks for the great truck !! Scott was very nice and helpful, they were selling when I wanted to buy . Good job to the team and thanks for the great truck !! More

When your down... beware! I purchased a car from this dealership a couple years ago, I was in a very bad spot in my life and needed to get into another car. I searched online w I purchased a car from this dealership a couple years ago, I was in a very bad spot in my life and needed to get into another car. I searched online which seemed like forever until i found a Toyota Corolla 2010 advertised at $10000, super condition with low mileage. I called and spoke to Carol who was extremely nice and helpful. She could help me out in my situation. I was then refereed to Nick in reference to the car. I test drove it and the windshield was cracked, of which Nick said no problem with getting it fixed. nick was nice but nothing spectacular, I knew what car i wanted so he didn't have to break a sweat. when all the paper work was drawn up i noticed that the price increased by $3000, when i questioned this Nick refereed me to Mark, This guy had one simple response to my questioning the price increase and his exact words were " you can buy it or don't" really? He was rude, an attitude that he could care less, I questioned again and explained i printed off the information from the web site and he replied with that same exact response concluding our conversation with "is that all?" Well needless to say I did take the car, I felt trapped in my personal situation and because i wanted to get a decent car, he is right it was my choice and i took the car. I still drive the car today and love it very much. However my financial situation has greatly improved and I have an awesome credit score. But the experience I had with Mark and the way he talked and treated me I found unacceptable, and will never go back or suggest to anyone just in case they have to deal with him. Even the porter who got my car ready when I picked it up was outstanding, friendly and kind. Simply was it that they just had me pay for the windshield for them to sell the car? or is that the way they do business with people down on their luck for the moment... However it leaves a terrible feeling with me every time i think of the bad experience. Be wary and walk away if you have to deal with any one who treats you this way. More