Serpentini Chevrolet of Tallmadge

Just Amazing! - jennm For something I thought wasn't possible Jim Lucus made it happen! He never gave up and I'm proud to say it! Jim was very down to earth and honest! He For something I thought wasn't possible Jim Lucus made it happen! He never gave up and I'm proud to say it! Jim was very down to earth and honest! He has passion for his job and makes you feel like family! WOULD HIGHLY RECOMMEND his sevice! Thank you for a my dream that came true! So in love my my 2016 Chevy Trax - the grin from ear to ear tells it all! 😆 The McDonald's More

Awesome experience They were very friendly and helpful with no added pressure. I had an awesome experience, I would come back and recommend them to my family and friend They were very friendly and helpful with no added pressure. I had an awesome experience, I would come back and recommend them to my family and friends!!!!!!!! More

Excellent experience due to Franco When you think you are stuck in your current vehicle, Franco, and Serpentine crew will work hard to get you where you want to be. Franco has a down to When you think you are stuck in your current vehicle, Franco, and Serpentine crew will work hard to get you where you want to be. Franco has a down to earth personality, very friendly, and is very professional at his job. Highly recommend this location for a lease or purchase of a new vehicle. More

very poor commication/service I went to this dealer looking for a car. test drive was go, however the day after not good lack of commication. I sent 3 emails only got 1 response. I went to this dealer looking for a car. test drive was go, however the day after not good lack of commication. I sent 3 emails only got 1 response. More

excellent Took the time to work with me with no pressure sales. Sales man Franco Casalinova even delivered the car to my home. First time ever purchased a car a Took the time to work with me with no pressure sales. Sales man Franco Casalinova even delivered the car to my home. First time ever purchased a car at this dealer. Great customer service. More

Dealership responsibility The dealership lost not one but two checks for my down payment and now I can't get plates til I pay them again.... I will never go back again !!! The dealership lost not one but two checks for my down payment and now I can't get plates til I pay them again.... I will never go back again !!! More

Great car purchase ! Love my Buick Regal ! I visited a couple other dealerships but Serpentini was the best and last one. Jim Lucas was like a friend. Very knowledgeable i Love my Buick Regal ! I visited a couple other dealerships but Serpentini was the best and last one. Jim Lucas was like a friend. Very knowledgeable in all aspects of my visit ! Getting a loan was a breeze on Jim's part ! I needed some minor body work done , they took care of it exceptionally ! A very nice experience dealing with Serpentini Tallmadge !! More

No gimmicks no let me see what I can do bullcrap All I can say is they take care of you. The salespeople are great. They work with you not against you. The car I bought was more than I ever thought I All I can say is they take care of you. The salespeople are great. They work with you not against you. The car I bought was more than I ever thought I was able to get and they took thier time and got me the deal I needed and not some back and forth "let me talk to my boss" game. My sales person was amazing and made the experience fun. Thier finance guy was a straight shooter and laid it all out and there was no gimmicks or hidden fees and we got the payment we needed. If you need a car then look no further! Trust me because I did at first and they all played the game. Bottom line is they are trustworthy and nice to be around...... Although they still wouldn't let me test drive a Vet but I don't blame them for that More

Good service AJ was easy to work with. I was afraid he was going to be pushy. But he wasn't. AJ worked to get us what we needed. And Garth was able to answer our q AJ was easy to work with. I was afraid he was going to be pushy. But he wasn't. AJ worked to get us what we needed. And Garth was able to answer our questions about the financing. More

Poor Treatment of Veterans WORST DEALORSHIP EVER!!! I am an 80% disabled Iraq War Veteran and limited on income. My wife and I went into this dealership based on a great review WORST DEALORSHIP EVER!!! I am an 80% disabled Iraq War Veteran and limited on income. My wife and I went into this dealership based on a great review from our neighbor who is good friends with the Owner of Serpentini and his 2 sons. We spent several thousand on a Ford Taurus and not even 1 1/2 miles and less than 5 minutes after driving off the lot the car starts to break down. We live in Cleveland so I called the dealership to ask if we could bring it back and they said no. Then they said to bring it back another day and they would look it over to see if they could help with anything. I set up an appointment but on that way there the car couldn't even go over 25 miles per hour and was stalling out. I took it to a local repair shop and then asked if they could reimburse us for ONLY $140 of the repairs even though to this day it sits at the shop with several hundred dollars in repairs needed to get this car running. I sent Serpentini the repair bill showing it was paid, it was forwarded to the used car manager and I have left a message only to be ignored and NOT reimbursed even though I have proof saying they would do so. This is how they treat disabled veterans!!! WILL NEVER do business with them again and I am passing word around to all my veteran friends & organizations this same experience. More