Serpentini Chevrolet of Tallmadge

Above and Beyond Excellent customer service! I had been shopping for a truck for a while and new exactly how much I wanted to pay. After being turned away by several o Excellent customer service! I had been shopping for a truck for a while and new exactly how much I wanted to pay. After being turned away by several other dealerships Tom Levanduski was the first representative to stop me from walking out the door and negotiate. I got the pre-owned truck I wanted at the price I wanted to pay. But the story doesn't end there! Less than a week after my purchase, I discovered that the rear window defroster didn't work. I Emailed Tom and he said to bring it in. Serpentini replaced the entire rear window at their expense for an issue that was a Ford factory problem! Needless to say I'm looking forward to doing business with them in the future. More

Great Sales Staff and Service This is the 3rd time I have gotten a vehicle from serpentini. The first time I bought an Equinox. The second time I leased an Equinox and now I am lea This is the 3rd time I have gotten a vehicle from serpentini. The first time I bought an Equinox. The second time I leased an Equinox and now I am leasing a Trax. All I have to say is everybody at Serpentini have been exceptionally helpful. They took their time with us and never made me feel rushed at all.I have been so pleased with everyone and everything, I don't even care to deal with any other dealer. More

Loyal Customer I have been coming to Serpentini for 5 years now and I can say I have never been unhappy. A big thanks to Tom, Nick, and Randy for going out of your w I have been coming to Serpentini for 5 years now and I can say I have never been unhappy. A big thanks to Tom, Nick, and Randy for going out of your way to help me. I always recommend Serpentini and I will always return no questions asked. A big thanks to Lance in service for his help as well! More

outstanding sales staff just recently leased two vehicles from Serpentini Chevrolet and Tom Levanduski put my wife into awesome vehicles and the lease payments are truly amaz just recently leased two vehicles from Serpentini Chevrolet and Tom Levanduski put my wife into awesome vehicles and the lease payments are truly amazing, they bent over backwards for us. HIGHLEY RECOMMEND Ryan and Tom for all your leasing needs. I will go back again ! Dale & Linda Sagamore Hills, Ohio More

friendly/fast met me in the parking area and i was test driving my soon to be new truck in minutes. I saw my vehicle on the web site and was driving it home that af met me in the parking area and i was test driving my soon to be new truck in minutes. I saw my vehicle on the web site and was driving it home that afternoon More

First Time The commercials and driving by the dealership had me to take a moment to ask about how much would I get for my car, after I checked with Kelly Blue Bo The commercials and driving by the dealership had me to take a moment to ask about how much would I get for my car, after I checked with Kelly Blue Book to compare the process for a trade in, which turned out some how I ended up with a car, which I didn't believe it was mine even when I stated that I wasn't buying a car. Well, the Salesman (Tom Levanduski) was very nice and professional in considering that I was not trying to buy a car, worked it out somehow for his best interest and mines where I ended up with a new set of keys to Black Chevrolet Cruze 2013. So far I enjoying and still learning they different gadgets 😄😄😄😄😄😄😄😄. Tom worked out payment plan that I could afford. I thought it was a April Fools joke at first, but Tom assured me that it was not. 😄😄😄😄. Thanks for everything!!! Tom More

Great people and excellent service Went to the dealership not knowing what i wanted and they wen above and beyond what they needed to do. Now i have bought two cars from them and will g Went to the dealership not knowing what i wanted and they wen above and beyond what they needed to do. Now i have bought two cars from them and will go back again. More

My new trax Kevin Skubic helped me get my car. He helped me get everything I wanted and the price I wanted. I would definitely buy another car from him. Kevin Skubic helped me get my car. He helped me get everything I wanted and the price I wanted. I would definitely buy another car from him. More

Typical Absolutely lowballed me on trade in. I left with a new car feeling ripped off and taken advantage of. First car buying experience lived up to the hyp Absolutely lowballed me on trade in. I left with a new car feeling ripped off and taken advantage of. First car buying experience lived up to the hype, horrible. More

Bring your mechanic with you! Story time - I saw a great deal on a 2017 Ford Fusion located up in Akron, OH (I live in Atlanta, GA) at Serpentini Chevy on Autotrader. After callin Story time - I saw a great deal on a 2017 Ford Fusion located up in Akron, OH (I live in Atlanta, GA) at Serpentini Chevy on Autotrader. After calling the dealership several times to explain why we would do business with them ("reputable", honest dealer), exchanging pictures of "all" the visible damage, and addressing the clean CarFax and their "110 point safety inspection", we agreed on a price and decided to put a down payment on the vehicle to hold it. They were very responsive throughout the purchasing process and all their sales staff were accommodating, even offered to pick me up from the airport because I was going to drive it home and they did a pretty decent paint touch up of a small cosmetic issue near the driver side rear exhaust So here's where we run into trouble: on the drive from the airport to the dealership, I noticed the right blinker was blinking quickly, usually indicating a weak/dead headlamp, so I asked the tech driving me to do another check that all the headlamps were working before I left while I filled out the paperwork. I do a quick visual inspection of the vehicle to confirm it looks as pictured, which it was. The tech comes back as I finish up financing paperwork and tells me everything is good to go and I start my 10.5 hour drive home. On the way home I notice a few small things that need to be fixed (driver rear door had no door jam, a rear AC vent had a handle broken, and I wanted to check on that blinker). So I take it to my local Ford dealer that I've used for years now and they fix all the issues, EXCEPT for the blinker. Why you ask? Because the car has been in a collision and it was unreported and the repairs/services weren't either. Either Serpentini's 110 point inspection doesn't involve opening the hood and checking for issues (NEGLIGENCE) or they saw they issues and didn't disclose them to me (FRAUD). At this point, I don't want the car any more. The ONLY reason I would drive across the country for a car is that I was ENSURED the vehicle was clean. Turns out, upon opening the hood, the tech was able to identify several bolts that had been broken, broken pieces of plastic, my right headlight was completely out (both high and low beam), and fisheye all over the hood - thus voiding the factory warranty. Both the GM of Sales and the GM of Serpentini refused to buy back the car, but offered to pay for the repairs. Take note here - having "service work" done on my vehicle shows up on CarFax because it was done by a certified Ford Tech and they report everything, thus reducing the resale value PLUS I don't know the severity of the issues and whether or not they'll cause issues down the road (the reason I wanted a clean vehicle). They paid me for the cost of Ford's diagnosis and for the Ford repairs, but refused to pay for the repainting of the hood because "it's cosmetic". That kind of pissed me off because it was clearly a byproduct of the impact that caused the issue with the electrical wiring with the headlamp causing the short. Moral of the story - BE AWARE OF JUST TAKING THEIR WORD ON THE VEHICLE! HAVE IT CHECKED BY A TRUSTED MECHANIC! A clean CarFax means nothing if the shops aren't transparent about it's past. They'll work with you to rectify a problem, but it will be completely on their terms. 2/5 stars for selling me a vehicle that was in a collision, not buying it back, and refusing to pay for all repairs related to the collision that wasn't supposed to have been there. More