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Serpentini Chevrolet of Strongsville
Strongsville, OH
402 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 402 reviews
September 15, 2012
Famous last words...we just went in to look. Indulged hubby's request to "just look" and we left the proud owners of a 2013 Grand Sport 2LT Corvette! No, pressure just Excellent Customer Service! Jesse hubby's request to "just look" and we left the proud owners of a 2013 Grand Sport 2LT Corvette! No, pressure just Excellent Customer Service! Jesse Smart worked with us along with Bobby Serpentini and Bob Serpentini Sr. until we were educated on the newest available technology features. Hubby wanted to keep his 12disc cd changer! Our sales team checked all sources for the most user-friendly alternatives to the antiquated CD player then gave us the options to let us decide what worked best for our requests and our budget! Through their knowledge and direction, they gently moved us into the 21st century. In the end, we felt better informed and were very satisfied with the model we took final delivery on. To keep a long story short, these folks do everything humanly possible to insure your comfort and satisfaction in the dealership, once you leave, and on through the ownership of your vehicle. Kudos to the prep team, the finance dept. and the fine cook at the in store diner, yummy breakfast? All said I have never been so happy to part with so much $$$, but when you have a perfect product, with perfect service topped with an overall enjoyable experience there was no denying hubby's dream! More
by slkfin & slicks chick
September 12, 2012
Jamaar, Chris (new sales) and Willis (finance) were amazing. This was by far the best experience I have ever had purchasing a new car! Thank you for everything! amazing. This was by far the best experience I have ever had purchasing a new car! Thank you for everything! More
by pmack
Employees Worked With
Jamaar Tabron, Chris Klein
September 11, 2012
This dealership was terrific. Tom did a great job getting me the vehicle I wanted and he was able to get me in and out of the dealership with very little hassle.I was extremely satisfied and would definitely me the vehicle I wanted and he was able to get me in and out of the dealership with very little hassle.I was extremely satisfied and would definitely use them again. More
by park54
Employees Worked With
Tom Hetzel
September 08, 2012
Jamaar was very professional and stayed late to close the deal. Also, Justin(finance) stayed late to finish all paperwork. Thanks guys! I'm excited to drive my new vehicle and look forward to a long stand deal. Also, Justin(finance) stayed late to finish all paperwork. Thanks guys! I'm excited to drive my new vehicle and look forward to a long standing relationship with Serpentini Chevy of Strongsville. More
by Michael Berardi
Employees Worked With
Jamaar Tabron
September 07, 2012
Came to the dealer just to get ideas, left with a new truck. Never pushy, just presented me with options. Ended up finding a great buy. Once deal was final, detailing and car check was completed in a truck. Never pushy, just presented me with options. Ended up finding a great buy. Once deal was final, detailing and car check was completed in a reasonable amount of time. Excellent experience. More
by RussF
Employees Worked With
Jamaar Tabron
August 03, 2012
My salesperson lacked professionalism. The whole buying experience was poor, I felt extremely pressured and backed into signing paperwork. I told them repeatedly that I was under a time constraint and had experience was poor, I felt extremely pressured and backed into signing paperwork. I told them repeatedly that I was under a time constraint and had to leave at a certain time but would be happy to come back the following day when the trade-in I looked at was CLEANED and INSPECTED. They wouldn't negotiate or hold their offer unless I agreed to sign the paperwork that day without the car being inspected and certified. I just should have walked out right there, I regret that I didn't. Admittedly they got me the monthly payment that I wanted but the manner in which they did was so high pressure. I was not happy at all. Even the finance guy asked me why I wasn't happy, I just got a new car and I told him because his sales people pressured me into it. I don't like doing business in the manner they conduct it. When I did go back to take delivery of the car my salesperson was a total jerk. Nothing was ready, he did not have the inspection report. He said he couldn't get it but I could come in another time and look at it. My son had to suggest he fax it to me, which he never did. Another sales guy had to point out my sales guy that the dealership stickers were still on the car; those should have been removed before delivery. He took that car around back to do that, when he brought it back up he left the parking lights on. I hadn't noticed it until so much time had passed while the salesman was walking around trying to get my temp plate and other paperwork together that I noticed my lights were on now that it was getting dark outside. I asked him why they were on and he was very flip and said " I guess I guess I left them on"; no apology and he sent my son out to turn them off. The salesperson didn't know anything about the inspection, he couldn't tell me what was fixed or replaced. He " guesses" new headrests were ordered. He didn't see to it that the pinstriping was fixed as I requested. He didn't see to it that I had matching floor mats. If I had not signed the paperwork I would have walked out and left the car. I will never buy another car there nor would I recommend them to anyone. More
by Chemist1
Employees Worked With
Jamaar
May 29, 2012
1st - I would recommend SERP to a friend with the advice..."read everything & trust no-one..." All the known dealership tatics were played, "four squares" at the table w/sales people - then everythi advice..."read everything & trust no-one..." All the known dealership tatics were played, "four squares" at the table w/sales people - then everything different when you hit the finance office...waiting for every in-between! You will pay off your trade in - they will figure out how to keep rebates & your $$ down. Don't kid yourself! Everyone I worked with was friendly - of course. More
by SameGame
Employees Worked With
greg & cotte
May 28, 2012
Rodello showed great personal initiative, along with Mr Serpentini (both) by negotiating a trouble spot with me in my time of need. I have nothing but good things to say about Bob, Bobby, and Rodello for Serpentini (both) by negotiating a trouble spot with me in my time of need. I have nothing but good things to say about Bob, Bobby, and Rodello for my very first "brand new car". I thoroughly enjoy it and look forward to referring them highly to my family and friends. More
by jeffcop1673
Employees Worked With
Rodello Palanca
May 24, 2012
great friendly service. not pushy, took their time with us. offered drinks,was very relaxed. the best car buying experience ever!! traveled 60 miles to buy-would do it again in a heartbeat!!! us. offered drinks,was very relaxed. the best car buying experience ever!! traveled 60 miles to buy-would do it again in a heartbeat!!! More
by harley96fatboy
Employees Worked With
garth and wayne
April 25, 2012
My son, William deals with Serpentini and reccomended it highly. They very knowledgable about the vehicle I wanted to purchase and was able to locate it within a very short time. Mr. Serepentini sat down at highly. They very knowledgable about the vehicle I wanted to purchase and was able to locate it within a very short time. Mr. Serepentini sat down aty my table and we had a good conversation with each other. There was absolutely no pressure in purchasing my new vehicle. When delivering the new Avalanch, the service department did an excellant job of cleaning and preparing it for delivery. I was also instructed on every feature that was on it. She also helped me with OnStar and getting extra phone minutes. More
by Jay E. Linder
Employees Worked With
Moe, etc., Moe Zeda
