Serpentini Chevrolet of Strongsville

Jacob did a fantastic job. answered all my questions. Very knowledgeable great customer service skills. answered all my questions. Very knowledgeable great customer service skills. More

The service I received was satisfactory and my car was cared for promptly and professionally. I am happy and satisfied with the service I received from Serpentini. cared for promptly and professionally. I am happy and satisfied with the service I received from Serpentini. More

Excellent service. Worked with Kyle and my vehicle was ready earlier than expected despite making a walk in stop while traveling. Worked with Kyle and my vehicle was ready earlier than expected despite making a walk in stop while traveling. More

Excellent experience Driant was very helpful and upfront with numbers. Great purchase of a 2024 Silverado with numbers. Great purchase of a 2024 Silverado More

I have dealt with Serpentini in Strongsville for more than 10 years. I cannot say enough good things about Corey Anderle. I specifically ask for him when it's time to lease another vehicle. Last week was than 10 years. I cannot say enough good things about Corey Anderle. I specifically ask for him when it's time to lease another vehicle. Last week was number 4, and Corey gave me the treatment that all good customers deserve. He took the time to see that every single item I wanted in my new car was obtained, and when it was time to close the deal, I could not have been happier. He gave me his cell number so the communication could be open and no wait times like there often is with the AI that tends to be used too often. I most definitely appreciate the honesty and old school negotiations that are alive and well in Coreys sales philosophy. I am not so patient with sales people that don't care about the customer, but rather the bottom line dollars. You won't find that in Corey. He's one of us!! More

This is the 5th Equinox we have purchased. Dan Noel has always been honest, professional, and courteous. He does not oversell and gets the car exactly the way you want it. There is no str Dan Noel has always been honest, professional, and courteous. He does not oversell and gets the car exactly the way you want it. There is no stress involved because you know going in that you’re going to get what you want. More

Who knew brakes would squeak due to lack of use? I'm retired and don't drive much anymore. I'm glad the mechanic was honest with me. It makes sense since they are steel. I was expecting new pad I'm retired and don't drive much anymore. I'm glad the mechanic was honest with me. It makes sense since they are steel. I was expecting new pads and rotors. Glad I didn't go across the street to Midas. I bet they would have really screwed me over. Instead I got back in my car and drove home. They didn't have to do a thing except lube up some stuff. $0.00 More

This service department is more of a sales department with no accountability even when your car is under bumper to bumper warranty, and you’ve paid for the extended bumper to bumper warranty sold by thei with no accountability even when your car is under bumper to bumper warranty, and you’ve paid for the extended bumper to bumper warranty sold by their dealership. We just finished a multi-months long issue with our vehicles brakes, that sadly had to be escalated through GM’s customer care team (who were great by the way), after failing to diagnose/repair for months following a seized brake caliper while driving on the highway. Initially demanding up front payment for a brake job, on a sub 30k mile vehicle, for a warped rotor with pitting and glazed pads (following the seized caliper replacement) but claimed that since my wife didn’t mention it during her recent oil change service they wouldn’t cover it without GM’s authorization. Kyle Green the service advisor should maybe be retrained on customer service, instead of putting his ear buds in and escalating the situation when we asked for a loaner vehicle while my wife’s vehicle was still waiting for repair. Verbatim from Kyle Green: “What do you expect me to do? Your wife didn’t mention the brake issue when she brought the car in for an oil change after the caliper replacement. Brakes are a maintenance item and aren’t covered.” We were refused a loaner, even though we requested one a couple days in advance of the appointment. After making a big deal and requesting her keys back to take the vehicle for appointments the next week a loaner magically appeared! Serpentini Strongsville service may want to patent this technology, manufacturing vehicles out of thin air could make them a fortune! The phrase “Common sense is becoming less common” came to mind throughout this ordeal. More

Santiago and Arlin were awesome in helping us buy our first new car. The service was impressive. We felt very confident that we made the right decision in buying our brand new Equinox. Both salesmen made first new car. The service was impressive. We felt very confident that we made the right decision in buying our brand new Equinox. Both salesmen made the process a smooth and comfortable one. We would highly recommend this dealership! More

As always, professional and excellent work! In my opinion, Serpentini employs knowledgeable people who do exceptional work on my cars. In my opinion, Serpentini employs knowledgeable people who do exceptional work on my cars. More