Serpentini Chevrolet of Strongsville

Thank you for helping me service center I appreciate it a lot thanks Tom hetzel you really helped me out when I have a problem with my car. lot thanks Tom hetzel you really helped me out when I have a problem with my car. More

This was our second car purchased from serpentini and I am sure it wont be the last. My first contact was onlibe with Kasper and he answered my questions about a particular vehicle but it was sold already am sure it wont be the last. My first contact was onlibe with Kasper and he answered my questions about a particular vehicle but it was sold already. I found another vehicle to my liking and arranged a test drive. When I arrived I was met immediately by Hal who was extremely friendly. After he went anf got the key we went for a test in one car but I wasnt happy with it, not a problem as he went and found the original I came to test. Loved it. I must say I could almost think I was purchasing the car from Hal himself as he knew so much about it's operation. He knew what all the buttons did as if he used it everyday. After getting back to the dealership and filling out the paperwork I figured okay now the long wait.... NOPE. Efficient is the best way to describe it. I knew my credit wasnt great but still they found me a loan. During the wait Hal was in constant contact with me, even sitting and chatting with my wife and children. Finally it was congrats, you've got your car, Trail Blazer to be exact and then time to sign the papers. Keith had everything ready to sign, no long wait just he you are sir with an explanation of the loan. Time in dealership.. about 2 1/2 hrs total, not bad in my book since a good bit of that was just talking about the cars features. I will definately pass on my experience to friends and family, in fact it has been splashed on my facebook page already. Congrats to you Mr Serpentini on your staff... Hal in particular... do whatever you must to keep him, good sales people are hard to find.. I know this as I was in sales management for 35 years... More

Excellent staff! Staff was wonderful. Nice and clean friendly environment. Keith was excellent her help me with all my needs. He was very knowledgeable. Great personality, excellent customer service. No friendly environment. Keith was excellent her help me with all my needs. He was very knowledgeable. Great personality, excellent customer service. Not to forget Debbie she was excellent. Her personality, customer service, timeliness wonderful. The teamwork there at Serpentini was excellent. Overall service was Excellent! I will recommend Serpentini to anyone I know. More

I recently purchased a second vehicle from Serpentini. The entire staff makes the car buying experience very easy. They have a vast selection so you can find exactly what you're looking for. The entire The entire staff makes the car buying experience very easy. They have a vast selection so you can find exactly what you're looking for. The entire process of selecting, test driving, trading in, negotiating, financing and signing is a smooth running machine. When the need arises for my next vehicle purchase, Serpentini will be my first and only choice. More

This was the worst place ever to deal with when it came to service. Told me I was hearing things. That it was something else that was wrong and conveniently enough after the service warranty was up, they t to service. Told me I was hearing things. That it was something else that was wrong and conveniently enough after the service warranty was up, they told me something was wrong and tried to tell me it just happened and they would fix it for me once I paid for the work since it was no longer covered. Thieves. Hope the place closes down! More

Very Professional. Very Polite. Not Overbearing, Deb was a pleasure to work with and made everything an easy, smooth and positive experience! I would definitely not hesitate to come see her again for anothe a pleasure to work with and made everything an easy, smooth and positive experience! I would definitely not hesitate to come see her again for another vehicle. More

My sales person was the RIGHT person to answer my questions and give me the attention I hoped to receive. The moment I walked in the door, I was greeted by Greg Katona as he seriously listened to wha questions and give me the attention I hoped to receive. The moment I walked in the door, I was greeted by Greg Katona as he seriously listened to what I wanted and I received a direct answer immediately. All answers right then and there. Then he showed me the car and all specifics. I was truly impressed with all the knowledge he spoke of the car I was interested in. Such a help and a gentleman, too. There was no beating around the bush or time wasted with responding to my phone calls. No complaints or problems at all. I know Greg did what he could to help me with my purchase as he displayed patience with my time-staking decision. Thanks so much for the right experience, Greg! Greg with Serpentini is the RIGHT sales person to deal with and return for an upgrade someday! Truly, I recommend that you see Greg! Happy New Year in my new Chevrolet! More

I came in looking for a car but not sure if i would get approved. low and behold, deb got me approved and i drove home that day with a vehicle to my standards. approved. low and behold, deb got me approved and i drove home that day with a vehicle to my standards. More

I traded in my truck for an hhr ss, very friendly people. The only thing I'm not happy about is the prep of the vehicle, yeah it was clean but he only put half a tank of gas in. They ALWAYS used to put a ful The only thing I'm not happy about is the prep of the vehicle, yeah it was clean but he only put half a tank of gas in. They ALWAYS used to put a full tank in when you bought a car, and he never explained nothing about the car. I got one set of keys, no owners manual no nothing. Never told me what type of oil or anything, come to find out it takes premium 93 gas and synthetic oil. I am glad I checked it out, because this could have damaged the vehicle. Also I removed the lid on the airbox when I got home, and the air filter was almost clogged!! So much for maintenance inspection of used cars, not happy with this at all. More

they were very informative and got me the most for my trade i would like to recommend this dealer to everybody...they explained the new truck and how it operates... also they told me up front what my pay trade i would like to recommend this dealer to everybody...they explained the new truck and how it operates... also they told me up front what my payments are gooin to be i ;ve decided to buy because my truck was getting a lot of miles on it... i liked the way the showroom was laid out also... i highly recommend this dealership to any of my friends and family.... More