Serpentini Chevrolet of Strongsville

I hate it when I can't trust the sales team!!!! Everything was going well until I was lied to. I went to look at a particular car at Serpentini that I had found on Auto Trader. I test drove the car Everything was going well until I was lied to. I went to look at a particular car at Serpentini that I had found on Auto Trader. I test drove the car and loved it, so I decided that I wanted to start talking numbers. I filled out the application, but my salesman came back very fast with a piece of paper with my credit score. I had just reviewed my credit score before going to Serpentini and the credit score they pulled was 100 points lower than what I had. At this point I asked my salesman what kind of hit on my credit was it for him to pull my credit and he told me that it was a "soft" hit. At this time I told my salemans that I did NOT want them to submit my information to the banks because my credit score was not what I thought it was, which means possible higher interest rates. I told my salesman that I wanted more time to think about the whole situation. I even showed him the credit scores that I had pulled earlier. Well, of course the salemans brought his manager over to talk with me. I asked him the same question about what type of hit was put on my credit and he stated it was a "soft" hit just for my credit being pulled. I again told the manager that I did NOT want my information submitted to the bank and he stated ok, that they do not submit without my authorization. I left thinking everything was ok. I got home and reviewed an email from my credit monitoring service stating that I had 2 "hard" hits to my credit. I reviewed my credit again and come to find out I had a total of eight 8 "hard" hits to my credit from this day from Serpentini and banks that they had submitted my information to without my authorization. I first tried to contact my salemans, they sent me to voicemail. I then talked with his manager and he took my number to have the financial manager give me a call back. The financial manager called me back stating that he never received information to not submit my information to the banks and that he was trying to find me the best interest rate possible. He also mentioned that they had found me a good rate. At this point I did not care about what type of interest rate they had found, because I did not authorize them to submit my information to the banks. The financial manager told me that the 8 "hard" hits did not affect my credit, which is a lie. Everybody knows that once those type of inquires are done that it affects your credit. The financial manager basically just said that he would have a talk with the salemans about the situation. But, what about my credit????? It's already not the best and they have made it worst without my consent!!!!!!! More

GREAT car buying experience! We were looking for a reliable used vehicle and Jon helped us find just the right car. No hassle buying experience and easy paperwork completion proc We were looking for a reliable used vehicle and Jon helped us find just the right car. No hassle buying experience and easy paperwork completion process. This is our second experience with the Serpentini staff and we are 100% satisfied customers! D. Batig More

Awesome Buy! Been looking for a particular vehicle for awhile when one popped up on Serpentini website. Went the next day to check it out and ended up trading my v Been looking for a particular vehicle for awhile when one popped up on Serpentini website. Went the next day to check it out and ended up trading my vehicle in for it that day. My salesman was more than accommodating. He worked with me for quite awhile to make a deal that worked well for both parties. The entire experience as a whole was professional and very pleasant. I would recommend to anyone looking for a vehicle, new or used, to visit Serpentini of Strongsville. More

Nice people...but do your homework Let me start by saying if I didn't like the particular car I purchased as much as I do, I would have never purchased it here. I went in on a Monday ev Let me start by saying if I didn't like the particular car I purchased as much as I do, I would have never purchased it here. I went in on a Monday evening to look at the car. Chris K. was good to chat with. I decided that I liked the car and wanted to talk numbers. They presented me with payments that assumed insane interest rates despite the fact that I have excellent credit. When I asked Chris about the rates that were being assumed, he could not tell me what they were. He kept saying they would have to "submit" it for me to get a rate. More on that later... The price on the car was good, but the interest rates were so insane that I could not justify paying their asking price if I were to finance through Serpentini. I pushed on asking about the interest rates and I kept getting nonsense like "don't worry about the interest rate, if you like the car, the interest rate will work itself out." Ok, so Serpentini's interest rates were not competitive. We moved on to talking about trade in. They offered me several thousand below what the KBB trade in value was for my car in FAIR condition. Granted, my car was in need of a detail, but otherwise, cosmetically and mechanically, was in good to excellent condition. The combination of the insane interest rates and the lowball trade in offer was enough to make me walk despite having made a two hour drive there. I called my bank the next day and got an excellent rate, so I decided to follow up with Chris to talk about the car. After speaking to him and telling him that I was going to finance through my bank, he told me that if I financed through Serpentini, I could get a better rate. I asked him what the rate would be, and he couldn't tell me. I decided to go with my bank because I didn't want to deal with the Serpentini run around. I got a message from Nate in finance about better rates, and I gave him a call back. The rates were in fact better than what my bank was offering me. I told him that I would go with those rates if there were no additional hard inquiries made on my credit report. He said there would not be any additional inquiries made and that I was pre-approved for these rates. Pre-approved? Just one day ago, I was told that no one at Serpentini could tell me the rates I qualified for. Annoyingly, a week after purchasing the car, I looked at my credit report, and there were two inquiries made related to the car financing after I decided to go with financing through Serpentini. Finally, the day to pick up the car arrived. I made the drive up from Columbus and sat down to do paperwork. I felt that the gentleman in finance was very push with extras, i.e., warranties, tire hazard insurance, etc. I was annoyed about being questioned about whether I was not interested in these extras because I could not afford them. A dealer that does the volume of Serpentini should be above sales tactics like that. There was some confusion about how much I would be putting down, and when I asked to increase the amount I would be putting down that day, I got some pushback from him. He said he told people to include the extra they wanted to put down with their first payment. Why would he tell people to do that? Why would people interest on a larger balance when they can just pay more now? After the paperwork was completed, I had to wait forever to get my keys. My salesman was too busy to come over and chat after the transaction had been completed. He came to shake my hand and thank me for my business, and that was about it. After he walked away, I waited 15 or so minutes until another gentleman gave me my keys, and off I went. A final note: The Carfax report for this vehicle showed that Serpentini had replaced the windshield on this vehicle. When I took it into the dealership to have some warranty work done, I was told that the windshield was replaced with a non-OEM windshield, and as a result, the rain sensing wiper feature would not work. This is something I wish Serpentini would have disclosed. More

Nice to work with Nate and the mgmt and service. Good group of people to work with.. I am a repeat customer and will continue to be!! Thanks guys Nate and the mgmt and service. Good group of people to work with.. I am a repeat customer and will continue to be!! Thanks guys More

A great sales person/ very comfortable experience Ryan Van De Weerd in sales and leasing was wonderful to me. My daughter had recommended this dealership to me. He was great! Thank you! Ryan Van De Weerd in sales and leasing was wonderful to me. My daughter had recommended this dealership to me. He was great! Thank you! More

Derek and Mario were wonderful! I visited Serpentini on a Saturday and in 2 days Derek and Mario got me a beautiful new ride! My experience was unforgettable. Thank you Serpentini! I visited Serpentini on a Saturday and in 2 days Derek and Mario got me a beautiful new ride! My experience was unforgettable. Thank you Serpentini! More

Tons of ppl may have good experiences,,NOT ME!! Horrible trade-in appraisal: $800 for truck in great shape, clean retail >$5,000!! At first he said, "that's really low miles for this truck", then Horrible trade-in appraisal: $800 for truck in great shape, clean retail >$5,000!! At first he said, "that's really low miles for this truck", then once I called him out it changed to "the trucks got a lot of miles"?!?!?! Lol! how dumb do you think I am!?!? I understand they want to sell vehicles, but how many times do you have to say no for them to get the hint!?!?!?!?!? Friendly people, work hard at getting sales, but after going there, I found my dealership for life that treated me like a person instead of a dollar sign, and its not Serpentini!!!! More

Josh is the MAN!!! I saw the vehicle listed on Auto Trader. I called my credit union (no name's please) and they said that I was approved. I drove up and met with Josh a I saw the vehicle listed on Auto Trader. I called my credit union (no name's please) and they said that I was approved. I drove up and met with Josh and he called my credit union and they told him over the phone I was good to go. The next day my credit union called and said that I was not approved and that I should try and talk the price down with the dealer. I called Josh right away and asked what kind of financing I could get through them. He said no problem and started working on some prices for me. During that time my credit union called back and said "no worries, you are good to go". The next day I signed my paper work for my loan through the credit union, and drove to met with Josh to get the vehicle. When I handed over the check from the credit union Josh noticed that they shorted me a thousand dollars. Josh didn't just say go and get a new check. He got right to work on trying to get me financed with them. Josh and Justin (finance) tried calling all their contacts that they had at the banks. Due to the late hours they both were calling people on their cell phones at home having them work up quotes on their home PC. After they exhausted all their efforts they said that they were going to call first thing in the morning when their banks opened and get me financed. I called my credit union the next morning and asked "what the heck', and after they gave me some lame excuse they had the nerve to tell me that I'm still approved. I told them thanks but no thanks and that Josh at the dealer had got me a better deal with less hassle through them. Josh went above and beyond the call of duty, and I have began spreading the word to others that if you are looking to buy a vehicle, Serpentini is good for you. Thanks Again Josh! More