Serpentini Chevrolet of Strongsville

awsome I bought this from Kerra O neill a great sales person who helped me get in the truck i needed then when i did have a problem she made an appointment f I bought this from Kerra O neill a great sales person who helped me get in the truck i needed then when i did have a problem she made an appointment for me the next day and Keith Kinnan took over couple hrs later i was out the door with no problems Thanks guys great job. second car from serpentini and won t be my last...Ron Costantino More

Above and beyond I was working with a man named Brandon and he was awesome! The first thing he did was sit and had a conversation about what I was looking for, any fav I was working with a man named Brandon and he was awesome! The first thing he did was sit and had a conversation about what I was looking for, any favorite car and what I was looking to pay a month. With not so great credit I figured that it would be very hard to get a good monthly payments but Brandon was such a sweetheart and went truly above and beyond to make me happy! I can't thank him and the sales manager (Don) enough! More

Wicked Joe Battaglia was rude, discourteous, and ill-mannered. He also has a habit of adding maintenance services that are not required. I have been a life Joe Battaglia was rude, discourteous, and ill-mannered. He also has a habit of adding maintenance services that are not required. I have been a life-long Chevrolet customer, but my experience with Mr. Battaglia will keep me from buying another Chevy. More

servicw writer from xxxx I have heard from locals about the practices of Sepentini in Strongsville but decided to try their service out. He refused (service writer) to take c I have heard from locals about the practices of Sepentini in Strongsville but decided to try their service out. He refused (service writer) to take care of my warranty work. I asked to see a manager & he wanted to know why? Acting Service Manger, irritated already so I said I came in to complain to him about the way his writer talked & treated me. He said I already told him to tell you to take it back to the selling dealership. He & his acting manager for the day told me & my car to get off his property. I wonder if Mr Serpentini knows that he doesn't own the property anymore? After a few choice words I was leaving until I decided to tell the General Manager. Matt was very polite & said he would follow up on Monday when the Service director get back. Regardless of how this works out-Do yourself a favor & go elsewhere to another Chevy dealer More

NO PROBLEM FOUND AT THIS TIME.& GOOD LUCK GETTING YOUR MONEY Once they get your money your done! It's you against them. Don't give up no matter what they say. It took me over 15 months for them to give me a vehi Once they get your money your done! It's you against them. Don't give up no matter what they say. It took me over 15 months for them to give me a vehicle that didn't shake at highway speeds, leak water after it rained and rattled over every bump and turn. This was a brand new vehicle and every time a brought it to them they said"NO PROBLEM FOUND". Finally General Motors Agreed with me and repurchased the truck and gave me a new truck that is as close to perfect that one would expect, Thank you to the Better Business Bureau. still fighting with Carol and Nat in the finance department for my money back on the service warranty that was purchased after the vehicle sale. they don't like giving money back only taking it! not even sales tax on the items returned. I don't understand why they give people such a hard time giving people whats rightfully theirs. Not giving up. More

Complete Customer Satisfaction We visited Serpentini March 27, 2016.in search of a Chevy Cruze. Chris Klien was professional and helpful from the moment we arrived. He was intent on We visited Serpentini March 27, 2016.in search of a Chevy Cruze. Chris Klien was professional and helpful from the moment we arrived. He was intent on providing us with what we wanted at the best price. I really appreciate the fact that there was no pressure. We are very satisfied with our purchase. My daughter thought the fact that you had a Café that served breakfast was awesome and stated "the food was really good." Everyone was very friendly and informative. Thanks to everyone our overall experience was excellent!! More

Pushed Aside and Ignored I went to this dealership in search of assistance and prices on Chevy Sonic's. I knew exactly what I wanted in the vehicle, I just wanted the assistan I went to this dealership in search of assistance and prices on Chevy Sonic's. I knew exactly what I wanted in the vehicle, I just wanted the assistance of a salesman to walk me through the numbers part, something that would take a decent salesman a small 15 minutes of their time. However, the salesman so rudely explained that they don't make commission over just sitting down and speaking about prices if I wasn't looking to buy that day or even that same week. So thank you to the salesman Derek that make me angry enough to go to a different dealership. I left Serpentini, and went straight to Pat O'Brien Chevrolet where I actually ended up buying a car that very same day. All because the salesman took 15 minutes of his time to go over my inquiries! Thank you Derek for sending me to the right place! More

NOT COMING BACK! Steve did a great job. Although once he got my 50k my problems didn't seem to matter. still waiting to hear back from him. You really need to have mo Steve did a great job. Although once he got my 50k my problems didn't seem to matter. still waiting to hear back from him. You really need to have more interest in the customers complaints and problems after you get the money!! never go back to serpentine again. there motto is NO PROBLEM FOUND AT THIS TIME. More

I hate it when I can't trust the sales team!!!! Everything was going well until I was lied to. I went to look at a particular car at Serpentini that I had found on Auto Trader. I test drove the car Everything was going well until I was lied to. I went to look at a particular car at Serpentini that I had found on Auto Trader. I test drove the car and loved it, so I decided that I wanted to start talking numbers. I filled out the application, but my salesman came back very fast with a piece of paper with my credit score. I had just reviewed my credit score before going to Serpentini and the credit score they pulled was 100 points lower than what I had. At this point I asked my salesman what kind of hit on my credit was it for him to pull my credit and he told me that it was a "soft" hit. At this time I told my salemans that I did NOT want them to submit my information to the banks because my credit score was not what I thought it was, which means possible higher interest rates. I told my salesman that I wanted more time to think about the whole situation. I even showed him the credit scores that I had pulled earlier. Well, of course the salemans brought his manager over to talk with me. I asked him the same question about what type of hit was put on my credit and he stated it was a "soft" hit just for my credit being pulled. I again told the manager that I did NOT want my information submitted to the bank and he stated ok, that they do not submit without my authorization. I left thinking everything was ok. I got home and reviewed an email from my credit monitoring service stating that I had 2 "hard" hits to my credit. I reviewed my credit again and come to find out I had a total of eight 8 "hard" hits to my credit from this day from Serpentini and banks that they had submitted my information to without my authorization. I first tried to contact my salemans, they sent me to voicemail. I then talked with his manager and he took my number to have the financial manager give me a call back. The financial manager called me back stating that he never received information to not submit my information to the banks and that he was trying to find me the best interest rate possible. He also mentioned that they had found me a good rate. At this point I did not care about what type of interest rate they had found, because I did not authorize them to submit my information to the banks. The financial manager told me that the 8 "hard" hits did not affect my credit, which is a lie. Everybody knows that once those type of inquires are done that it affects your credit. The financial manager basically just said that he would have a talk with the salemans about the situation. But, what about my credit????? It's already not the best and they have made it worst without my consent!!!!!!! More