Serpentini Chevrolet of Strongsville

Repair after being rear-ended The drop off was painless and quick and being provided a loaner right there was extremely helpful and simplified this whole process a lot. Picking up The drop off was painless and quick and being provided a loaner right there was extremely helpful and simplified this whole process a lot. Picking up my car unannounced was also really quick and simple. I felt very well taken care of, considering this was my first time to need this type of service. More

A wonderful experience Mr. Sanchez was professional ,informative,pleasant, and a pleasure to be around.He is a true asset to the team at Serpentini Chevrolet of Strongsvil Mr. Sanchez was professional ,informative,pleasant, and a pleasure to be around.He is a true asset to the team at Serpentini Chevrolet of Strongsville. More

David was great, he was very patient and helpful with everything, The service was awesome all around. Thankyou so much for all of your help! was great, he was very patient and helpful with everything, The service was awesome all around. Thankyou so much for all of your help! More

Lease a new car. Had appointment with Ron Rogers, very nice person! Not a pushy salesman, he was interested in what I wanted. I am very happy because I am driving my Had appointment with Ron Rogers, very nice person! Not a pushy salesman, he was interested in what I wanted. I am very happy because I am driving my new 2017 Chevy Cruze, love it! Cudos to Ron Rogers, thank you!Linda Martinson. More

Chevy Sonic purchase We had a good experience with the purchase of a Chevy Sonic for my Mom at Serpentini Chevrolet. Ron Rogers was especially helpful and very responsive We had a good experience with the purchase of a Chevy Sonic for my Mom at Serpentini Chevrolet. Ron Rogers was especially helpful and very responsive and friendly. More

Worth a 400 mile drive! Lets start with all of the Award winning salesman Xavier Sanchez. You want to get a "One call does it all" salesman like this when your dealing with g Lets start with all of the Award winning salesman Xavier Sanchez. You want to get a "One call does it all" salesman like this when your dealing with getting the right car and driving 400 miles. From getting pictures of the undercarriage to high lighting any and every minute detail there could be about the car in question. No haggle best price and a 2 year power train warranty. No doubt was left in my mind when I left for my six hour drive that I was making the right decision to purchase from Serpentini Chevrolet. I was a little nervous that there was a bait and switch coming as I drove up to the dealership. But when Xavier came out and greeted us and reassured us that everything was taken care of we settled down. We actually began to enjoy the experience that is buying a car from Serpentini Chevrolet. They had a minor hiccup with the check I brought from my credit union but that was immediately taken care of by Brandon Fulep. He's their finance manger and numbers guru. He actually got me a better rate too. I can't thank these two gentleman enough for an absolutely great experience. I know for a fact I will be checking back in the future for any other car I'm interested in. Very respectfully, Douglas W. Thornton More

Expectations Exceeded What a great experience... Found the car I was looking for at Serpentini Chevrolet in Strongsville, filled out the credit app received a call within a What a great experience... Found the car I was looking for at Serpentini Chevrolet in Strongsville, filled out the credit app received a call within an hour and then was placed in touch with Jason Croasmun to complete the sale. It was smooth sailing from there, Jason went over everything in detail, all features of the vehicle, financing & warranty. I was in no rush to take my new car home, however the car was delivered the same day (within hours). I never felt pressured by anyone during the pre-sale like i have at other dealerships. I was extremely pleased with the professionalism and overall experience at Serpentini Chevrolet. Jason Keep up the great work. Don More

You should have gone to Troy Arthur I went to the dealership last week and selected a car. Since I am detail oriented, it was a selection process. This guy helped me every step of the I went to the dealership last week and selected a car. Since I am detail oriented, it was a selection process. This guy helped me every step of the way. He was not impatient, It was more like shopping with a friend. Today he stood outside in the 90 degree heat while I checked over the car, again. He was not pushy, he did not hound me with phone calls, yet, he was very helpful and responsive when I needed answers. More

Liars and Circus Clowns My experience began last month when I received an email stating I was pre-approved. When I arrived a young salesman (David Fontenez) approached my hu My experience began last month when I received an email stating I was pre-approved. When I arrived a young salesman (David Fontenez) approached my husband & I. I told him I was pre-approved . I gave him a list of approx. 7 types of cars that I was interested in. He proceeded to work with Willis Tabron (Finance Mgr) regarding how much car I qualified for. No one paid any attention to list I provided. It was like Abbott & Costello & who's on first. By this time, Willis attempted to shove two cars at me...a cheap Chevy Captiva & a Chevy Equinox, which neither was on my list of cars I wanted. Willis suggested we test drive the Equinox. By this time its late in the day & getting dark. I decided that we'd test drive the Equinox. My husband thought he heard a noise, so we decided against the car. I told David (Fontenez) the next morning that I didn't think we would get the Equinox. I told him that I didn't like the way Willis was talking to us & that in Willis's attempt to get us in something, no matter what...he didn't care what we wanted. I told David to find another finance person for us to work with no matter how long the car search took because I had two vehicles & wasn't in a rush. Three weeks go by & after seeing that the Equinox price was reduced $1100. I called David back & told him to get the numbers together. David didn't know who I was, so he couldn't possibly be working on any other vehicles for me based on the list of cars that I'd given him. David said that I'd have to bring my vehicle back in so that they could re-evaluate it because it had been a while, so that they could check the mileage again, which made no sense. My husband didn't want to go because he said he smelled some bull cooking. I convinced to go back to the dealership with me. I was told by David to come at 9:15 am on Saturday. We get there & David called off sick....met with Brandon McCray. Brandon got dragged in at the end without any knowledge of any prior conversations previously discussed with David & Willis. Willis steered the entire process from the beginning. Even after I told David I didn't want to deal with Willis ever again...who do you think was calculating figures on my potential deal....Willis! Remember Willis is the one that suggested we test drive the Equinox because I qualified for it based on the payment range I wanted to maintain. At Brandon's suggestion, we test drove the vehicle again, per Brandon "to make sure it was running okay". At 1:00 in the afternoon, we're still at Serpentini. The next thing I know, they're speaking about a $500 down payment, payments of close to $600 month, for the same vehicle that Willis Tabron said I qualified for at $400 month. I don't know where they found Willis at but they need to send him packing to learn his craft. The next clown that entered the ring was Don Nicol (Mgr). He said I was trying to buy too much car based on my credit. I told him that Willis was the one that basically said I qualified for the Equinox. Don joked about it as though to patronize me & said he got on Willis about it. Don offered me to look at the web site & pick out something cheap. By this time, it's late afternoon. I told Don to find my car keys....I wanted to leave. He said he "let" me leave. It was a bait & switch type of operation & the final call was the rope a dope type ending. I'm 57 years old & have bought numerous cars through-out my life & have never ever experienced such a fiasco as this. I've never been treated so poorly, humiliated & lied to so badly as Serpentini did, out of all the car buying experiences I've had before. I will never ever do business with any Serpentini dealership again. Nor do I suggest anybody else deal with Serpentini. The owner in the commercial needs to pay closer attention to who's representing him at his dealerships. The type of service he's presenting at his dealership is certainly not a "Proud American". If that's the case, American has gone to xxxx in a handbag. I felt so bad when I left, all I could do was fight back the tears but shed a few when I got in my car. The good news is I went to Ganley Chevrolet on Brookpark & was hooked up with a brand new 2016 Equinox with 13 miles on it within the payment I wanted! Ganley treated me like a queen. Everyone I met & dealt with was exceptional! More