Serpentini Chevrolet of Strongsville

Manager try to squeeze every penny out of you, dishonest I stopped in to purchase a vehicle that I liked, Corey the salesman was very good and helpful. the next day I made an offer on the vehicle for $26,000 I stopped in to purchase a vehicle that I liked, Corey the salesman was very good and helpful. the next day I made an offer on the vehicle for $26,000.00 out of the door $750 less then the internet advertised price, the Manager immediately turned it down citing no room for negotiation on already low priced deal over the net. In less than 12 hours of refusing my offer, I got a notification from CarGuru.com that the price on this vehicle was dropped to $24,000.00 from $24,907.00. I double checked the dealer website and it was true. If you add Portage County sales tax and the dealers $283.50 fee and plates, the vehicle will be less than $26,000.00 out of the door. This is the great experience I got from the dealer that claim "We Cheat Americans and Proud of it". Manager is either incompetent and can not add or he was trying to squeeze every penny out of his customer knowing in advance that he was going to drop the price over the net in the next 12 hours. Why would anyone want to deal with this dishonest manager. Next Day after dealership was aware of this review, one of the reps called and try to explain that the manager on duty yesterday did not know that the price was coming down, the site does that on its own after being listed for so many days, offered me a $200/$300 compensation off the price trying to make it right, I did appreciate the call back but lost trust in this dealership that it will do right by me. I promised to change my rating for reaching out and that I will from poor to average. My intention was to bring light to this matter not to harm the salesman who did his job. However I did walk into Falls Motor City and within few hours got over $9,000 off the sticker price on a loaded new Cargo van. Done. More

Wonderful! Would not work with Jamie Utterback EVER AGAIN! VERY RUDE! Thanks to the other sales guys and Moe everything turned out very well. I thank them from t Would not work with Jamie Utterback EVER AGAIN! VERY RUDE! Thanks to the other sales guys and Moe everything turned out very well. I thank them from the bottom of my heart for being so wonderful! More

Great place and excellent dealer I leased my first vehicle ever from Jason at Serpentini in May of 2015. He helped me understand what will be involved with the lease and worked with m I leased my first vehicle ever from Jason at Serpentini in May of 2015. He helped me understand what will be involved with the lease and worked with me to be able to afford it. I plan on always going back to him for every vehicle in the future. More

Great! I went in when I had trouble I was moving out of state and needed a great car to get me there, they did everything they could to get me a great car th I went in when I had trouble I was moving out of state and needed a great car to get me there, they did everything they could to get me a great car that took me to my new home out of state! More

Amazing! Jamie helped me pick out a new car that really fit me. He was kind and wonderful and just overall excelled at his job. He went above and beyond to hel Jamie helped me pick out a new car that really fit me. He was kind and wonderful and just overall excelled at his job. He went above and beyond to help me find a car that fit my budget and something that I would enjoy and be proud to own. He is just an exceptional salesman and I would recommend him to anyone and everyone. I had such a superb experience with him. More

A Fresh Start I had a wonderful experience at the dealership last night. The best part was that everyone was really great and made me feel good about everything. In I had a wonderful experience at the dealership last night. The best part was that everyone was really great and made me feel good about everything. Including my mother, they were so kind to her. My credit is less than average but they didn’t treat me as such, instead they gave me an opportunity to get myself back on track. Mike was absolutely wonderful and very thorough with every explanation for me. He even found me a better deal than what I was originally looking for and I couldn’t be happier. The Sales Managers—I owe them all praise for working with me and again, giving me a fresh start. More

Took the car in for it's 6-month oil change. The service department is always friendly and they had me out of there in less than an hour. I like that they run the car through the car wash too, f The service department is always friendly and they had me out of there in less than an hour. I like that they run the car through the car wash too, for no extra charge! More

Repeat buyer & first time buyer in one day! Xavier was our salesman and he was wonderful! Between my husband and I and our daughter we purchased two vehicles on March 18th. It was my daughters f Xavier was our salesman and he was wonderful! Between my husband and I and our daughter we purchased two vehicles on March 18th. It was my daughters first experience purchasing a car and he made as painless as possible. We had purchased many cars from Serpentini over the years ... since 1989 and we will continue to giving them our business for years to come. A+ rating to our guy Xavier and your staff at Serpentini Strongsville More

Exceptional Nice, courteous and helpful. Even had a problem arise which they handled fast and effectively. All in all had a very nice experience and will likely Nice, courteous and helpful. Even had a problem arise which they handled fast and effectively. All in all had a very nice experience and will likely purchase from them in the future. More

Third Time a Charm Sort of wondering why i travel so far for a truck or car but i remembered the trade in and the people well worth the drive for my family i always walk Sort of wondering why i travel so far for a truck or car but i remembered the trade in and the people well worth the drive for my family i always walk out with a great vehicle...Thanks Guys More