Serpentini Chevrolet of Strongsville

Great staff I got into an accident towards the end of December and my insurance totaled my car out. After they paid the value, I still had roughly a $3,000 balanc I got into an accident towards the end of December and my insurance totaled my car out. After they paid the value, I still had roughly a $3,000 balance left on the old car because it was still being financed. So, it was time to car shop. I love Chevy, especially the Malibus. They are great on gas, big cars, and have great features. I stopped in Serpentini in hopes of getting a used Malibu, but I could not get approved because I wanted the negative balance rolled into a new loan on a used car. The first hand I shook was David Fontanez. He was the only salesman standing outside in the freezing cold at the entrance. (Now that's a go-getter!) He took care of things this whole time, and Vince Morris tried to work some things out to. I'll get to the point. I did not get a vehicle from here, because I had later decided not to include the negative balance in a new loan, but by the time I called Serpintini back, they had sold the Malibu I wanted. They had a comparable car, a 2015 Impala, but I found a better deal elsewhere. Mind you, I didn't get a car from here this because Serpentini couldn't do it. If they had the Malibu at the time I changed my mind on deciding against rolling the negative balance into a new loan, I would've definitely purchased the Malibu from them. I was approved for the Impala, but it was just out of my budget. I have no doubt that I would have been approved for the Malibu and it would have definitely been within my budget. (The Impala was roughly $4,000 more.) This entire time David was super laid back and very understanding. Of course, he wanted me in the Impala and tried to sway me into it, but he was also very laid back and didn't put pressure on me in the way to make me feel guilty as many salesmen out there do. He always said at the end of the day I'm the one making the car payment and I have to do what is best for me. Vince was also laid back, and did his best as well. If I ever need a new car again, this is the first place I am coming back to, and David is the first guy I'm going to schedule my appointment with. Any friends or family that need a car, I will be more than happy to send them his way. I never had such a chill experience at a large dealership. I can't speak for any other salesman, but if you're looking for a new or used Chevy, ask for David Fontanez at Serpentini of Strongsville. I appreciate the understanding, patience, and efforts, and most of all the way I was treated by David and Vince. More

Misleading I received a letter from the General Manager, An offer from GM Financial helping with early lease termination payments, GM money down and a down payme I received a letter from the General Manager, An offer from GM Financial helping with early lease termination payments, GM money down and a down payment check from the dealership. For the second time I was told my lease payment would double even though I had all this going for me. Once again it was a wasted trip. The salesman had no intention of trying to put me in a new lease anywhere near my current payment. I do not recommend this dealership to anyone. More

Timely fashion efficient very courteous I was from out of town Joe looked me up in your computer I was taken care of in a timely fashion and I have no complaints I called in to make an appoi I was from out of town Joe looked me up in your computer I was taken care of in a timely fashion and I have no complaints I called in to make an appointment but they still took me without a moment's notice like right away More

High pressure, and did not listen to the customer! From the moment I came into the dealership, the sales experience was BAD! They did not want to listen to my concerns, and were only focused on making From the moment I came into the dealership, the sales experience was BAD! They did not want to listen to my concerns, and were only focused on making a sale! I was told to bring my trade in for a fair quote, and promised a top dollar trade allowance. The salesman didn't even want to look at my truck, he was only interested in pushing me into a sale of a new vehicle! It did not matter if I found a vehicle I wanted, if they were not going to give me a fair value for my trade, simple and plain! It was only after I walked out, and phoned the internet salesman to explain what had happened, that a manager got involved and gave me a LOW BALL quote for my vehicle. I WOULD NEVER RECOMMEND THIS DEALER TO ANYONE! More

Great experience! Had a great experience today working with Jason Croasmun, he was very kind and did everything he could to help us get a new car for our daughter, this Had a great experience today working with Jason Croasmun, he was very kind and did everything he could to help us get a new car for our daughter, this is the second car we have gotten from here from Jason helping us, he has always been such a pleasure to work with! I highly recommend him to anyone that decides to go there! More

Great service experience Steve was incredible! He made sure that my was fixed correctly the first time, even taking multiple test drives with me. He made me feel like a valued Steve was incredible! He made sure that my was fixed correctly the first time, even taking multiple test drives with me. He made me feel like a valued customer, not just another person with a problem. I don't usually respond to surveys, however, I need to let you know that he is a value to Serpentini Chevy and I will be back. More

Service We have all our vehicles serviced at Serpentini and John, along with all the other service employees are wonderful! I never feel unwelcome or intimi We have all our vehicles serviced at Serpentini and John, along with all the other service employees are wonderful! I never feel unwelcome or intimidated walking in for service. The dealership is always clean, the food is great along with your chef and all staff members are very friendly. More

Excellent customer care Nate has been our Finance Manager for the past 5 vehicles we purchased. We recommend him to anyone looking to get financed. He treated us like famil Nate has been our Finance Manager for the past 5 vehicles we purchased. We recommend him to anyone looking to get financed. He treated us like family! Tim was excellent to deal with. He was very knowledgeable and made sure he listened to what I wanted in a vehicle. Paul did all the Finance paperwork and explained everything to me clearly. Ellen delivered my vehicle and helped me set up all my new features and technology More

Professional service It was the most wonderful car buying experience I have had to date! Very impressed with Josh and his dedication. I will be back future purchase in th It was the most wonderful car buying experience I have had to date! Very impressed with Josh and his dedication. I will be back future purchase in the coming years. More

STAY AWAY!!!!!! STAY AWAY!!!!!! Went in to look at a new car... Had a nice 2016 to trade in with only 30,000 miles on it....they offered me 4500 less then kbb!!!!! STAY AWAY!!!!!! Went in to look at a new car... Had a nice 2016 to trade in with only 30,000 miles on it....they offered me 4500 less then kbb!!!!! Then tried to say that my gm discounts wouldnt work and that the online price is what they can offer, and continue to write the deal at MSRP price and not the sale price from the net.... Very sneaky kind of place!!!! More