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Serpentini Chevrolet of Strongsville
Strongsville, OH
417 Reviews
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Showing 417 reviews
December 19, 2018
No return calls After you purchase a vehicle don't expect to receive any support from them. We turned in our lease early and everything was good until the GM Financia After you purchase a vehicle don't expect to receive any support from them. We turned in our lease early and everything was good until the GM Financial turned into the credit bureau that we were 30 days late on the payoff. When we called them they told us the dealership was responsible for the payoff. The dealership sent us a check for the payoff and said that we would receive the final bill. We never received a bill and the only reason we even found out that the bill was was released was by checking our credit report. When I tried contacting the Finance manager at the dealership to see if they had the bill he would not return my calls. I left numerous messages. I finally solved the problem with GM Financial. I will not purchase anymore vehicles from Serpentini when they won't give you any support. More
by Wnor32
Employees Worked With
Nate Gault, Auston Petruska
November 19, 2018
They will lie to you! We thought this dealership was great until we tried to bring our truck in for service and found out the sales people had lied and left out key details We thought this dealership was great until we tried to bring our truck in for service and found out the sales people had lied and left out key details when we bought from them. Will never come back and wouldn’t recommend them at all. More
by MDT
Employees Worked With
Steve Grillo
November 17, 2018
Buying a new car A very pleasant & easy experience,,the salesman Pietro(?) was very knowledgeable on all their vehicles even tho my wife was purchasing an Equinox, no A very pleasant & easy experience,,the salesman Pietro(?) was very knowledgeable on all their vehicles even tho my wife was purchasing an Equinox, no hassle,he went thru all options of the vehicle, then choices of financing, then she drove home a drop dead gorgeous burgundy Equinox,,thanx again to all employees there for being so nice & helpful. Patrick & Jill More
by Patrick & Jill
Employees Worked With
Pietro Ledonne
September 27, 2018
Quality Dealership - 'Beware' of subpar Sales Experience On Sept 6th I researched and found an advertised a (Torch Red/Black) 2019 Corvette Stingray 3LT Convertible, an 9-Speed Automatic w/top trim pkg. - a On Sept 6th I researched and found an advertised a (Torch Red/Black) 2019 Corvette Stingray 3LT Convertible, an 9-Speed Automatic w/top trim pkg. - and w/Motorsport chromed-aluminum wheels / red calipers. MSRP $77,400 advertised as Serpentini priced at $72,756. I drove out same day and was greeted and introduced at the door by saleslady Sarah. I informed Sarah that I was mainly interested in their advertised 2019 Torch Red Convertible Stingray. I proceeded to inform Sarah that I am 67 years old and I came prepared and wanted to first just see if I could comfortably get in and out of this vehicle. I immediately advised her I did not need or nor was I interested in test driving; car was new with a full factory warranty. Note: I owned and sold a 2004. I found this car to be just right and informed Sarah I would be more interested on leasing this vehicle but open to a purchase depending on the numbers. I was prepared to leave a holding deposit and return if the numbers were close to my numbers. They ran my credit report and returned with a 830+ FICO score. I informed Sarah I would putting $15,000 down as a capitalized lease reduction and in addition pay UPFRONT all the Lake County Ohio sales tax on the down payment amount plus the acquisitioned fees and registrations fee. GM Financial/Alcar Leasing had a special 2.71% (MF.00113) through 09/10/2018 for well qualified leases only. Obviously, I am well qualified when they actually ran my report the same afternoon. I informed her my decision whether to lease or purchased depended on Serpentini's numbers and seeing first hand in print the listed GM Financial 39 month turn residual and the total cost of the lease INCLUDING my upfront cost and down payment. I also importantly and concisely advised her that I was waiting on a GM Family 1st Benefit discount 9-digit GMS authorization code currently being processed by my sponsored Brother-Inlaw in Tucson, Az. I informed to have this included pre-advised benefit ($8,100) in an "estimated" lease quote. If the numbers were close to mine I would leave a holding deposit and return the next day for signing paperwork and delivery. LOL: Sarah comes back with MSRP only numbers and (falsely) advises me to take delivery now and simply text in the Family 1st GMS number and they would send me a cashback reimbursement later. WOW That's when I got up and walked away from the Serpentini deal. GM rules and guideline PRECISELY state this discount has to presented solely during and at the point-of-sale and the Family 1st Discount's Disclosure form has to be included in paperwork and agreed to it's rules and guidelines and signed by both purchaser and the selling dealer's finance department. Sarah called me twice the next day when I finally hung up on her when she advised me about wasting 'her' time then after quickly hesitating proceeded to correct herself saying my time too. Unfortunately for the other many good people at Serpentini, I found and Leased a brand new Torch Red/Black 2018 Corvette Grand Sport Convertible GS 2LT Trim - Automatic 8-speed paddle shift mode at Sunnyside Chevy in Elyria, Ohio on September 18, 2018. Extremely Happy with purchase and complete process. Ps..... My experience with this dealer's saleswoman is by far no reflection on Serpentini Chevrolet! I would highly recommend Serpentini Strongsville to nearby friends and family. Just be prepared and beware of suspicious and too aggressive smiley sales personnel. If someone sounds like they came from an independent use car lot or wholesaler........ Politely walk away don't escalate a problem. Sales Mgr. Moe Zeda called and tried very hard to reconnect, but I just didn't want to throw his saleswoman under the bus by coming back and working with someone else. Sandy Mancini More
by Sandro
Employees Worked With
Moe Zeda
May 31, 2018
Buy your car elsewhere I bought a car here. Within two months, the windshield wipers no longer worked (during a rainstorm BTW). That cost nearly $400. My check engine ligh I bought a car here. Within two months, the windshield wipers no longer worked (during a rainstorm BTW). That cost nearly $400. My check engine light went on after 3, something to do about misfiring communication (that was covered). My car was stalling when trying to start the vehicle. When stopping I could hear a distinct rubbing sound. When I inquired, I was told that the rotors were "warped." This was explained as a product of driving habits. It seems unlikely that it would be the result of my driving habits so soon, which may indicate negligence in their inspections. I did buy a certified pre-owned vehicle, so I thought I wouldn't experience this many issues so soon. I owned a car for 11 years without these issues until the 10th year of ownership. It is troublesome and disheartening when individuals sell people cars without consideration or empathy to the buyers. More
by disappointed
Employees Worked With
Employees are those that "certified" the vehicle. Not sure who.
March 29, 2018
Do not honor Autotrader statements they make. I contacted them regarding a vehicle that they were 10% higher than the market average and Kelly Blue book. They had stated on the Autotrader add for I contacted them regarding a vehicle that they were 10% higher than the market average and Kelly Blue book. They had stated on the Autotrader add for this vehicle that they had a "Price Match Guarantee". They refused to come down on price or negotiate at all. Vince the sales manager explained that they do not follow anything on Autotrader and only what is on their website. They may be more willing if you finance through them but I don't trust them at all. I do thank them for letting me know before I drove all the way to purchase the vehicle. More
by Dan
Employees Worked With
Vince Morris
March 22, 2018
Incredible Customer Service Joe is all about customer care! I highly recommend Serpentini Chevy of Strongsville to anyone looking for a dealership that cares more about the custo Joe is all about customer care! I highly recommend Serpentini Chevy of Strongsville to anyone looking for a dealership that cares more about the customer than they do the sale. Joe will make sure you get the right vehicle at the right price! More
by Mark B
Employees Worked With
Joe Scarl
March 21, 2018
Sensitive issue handled with kindness and dignity! Besides the great deal with all incentives we originally received on our truck, Joe handled a subsequent issue BEAUTIFULLY!!! My husband passed away s Besides the great deal with all incentives we originally received on our truck, Joe handled a subsequent issue BEAUTIFULLY!!! My husband passed away shortly after he purchased his truck. Joe basically reversed the deal, no questions asked! He handled the entire situation with true kindness and compassion!! More
by Becky
Employees Worked With
Joe Scarl
March 08, 2018
Serpentini Chevy in Strongsville... These guys got it down! We’ve all heard Bob Serpentini say “American and proud of it” so many times over the past several years that it has become synonymical with the Serpen We’ve all heard Bob Serpentini say “American and proud of it” so many times over the past several years that it has become synonymical with the Serpentini name and his Chevrolet car dealerships. We have purchased several Camaro’s, including a couple of Z28’s, two IROC’s, two RS’s and the latest one... We wish we would have bought ALL of them from Serpentini Chevrolet! The Serpentini dealership located in Strongsville has been our absolute best Chevy experience ever! These people have it all laid down exactly the way it should be when your making a major investment in buying a new car. Josh Channell was outstanding with getting us the car we wanted. We seriously doubt there is a more focused, caring and knowledgeable sales professional in the business of these amazing performance machines, that we have ever encountered in the last thirty years. HE IS THE BEST! Moe Zeda... here’s a guy that is all about making it happen. He’s the General Sales Manager at Serpentini Chevy and his involvement in the process, was unparalleled by anyones standards when it came to us closing the deal. The Finance Manager Carol Crandall was also a uniquely refreshing experience that was like no other. Finally someone in the finance world that gets it, when you want clear, concise and some trusting, straight talk about everything you need & want to know! What a great ambassador for this facilities financial stop. The level of service at Serpentini appears to be close to the red carpet treatment. From what we’ve experienced, it’s a finely tuned operation. We’ve always heard good things about this place and the few times we visited Serpentini Chevrolet before we thought about purchasing a new car, we couldn’t understand how it’s possible that he is able to maintain the level of employing so many qualified people there... then we figured it out. To employ a large number of dedicated people, he must be selling and servicing s tremendous number of cars here. And to be able to do that, you’ve got to be doing it right by a whole lot of customers... there’s no doubt about it, SERPENTINI CHEVY HAS GOT IT DOWN! More
by DENNY & SUE
Employees Worked With
Carol Crandall , Moe Zeda, Josh Channell, Joe Battaglia
February 28, 2018
Fantastic salesman Purchase a used ram truck .. Scott was great and upfront with us.From start to finish. This was are first visit to this dealership WOW.. Purchase a used ram truck .. Scott was great and upfront with us.From start to finish. This was are first visit to this dealership WOW.. More
by james Barnicle
Employees Worked With
Scott Childers
