Serpentini Chevrolet of Strongsville

They wasted my time. . they called me and told me a car was available when it was not . I got there within the hour was told by someone else the woman in front of me was w . they called me and told me a car was available when it was not . I got there within the hour was told by someone else the woman in front of me was waiting to drive the car. I left was called back an hour later and told the car was available. When I got there I couldn’t drive it because the trunk wouldn’t stay closed. Will never recommend More

Waste of Time dealing with Liars ! !! What a joke !!! I called in advance to ask if a specific truck that was on the lot was available. They checked and said, "It's available". So, !! What a joke !!! I called in advance to ask if a specific truck that was on the lot was available. They checked and said, "It's available". So, I immediately made a "B"-line for my home to pick up my truck (possible trade in) and headed down to the Strongsville location to make my 2:00 appointment. I get to the dealership just to be told that the truck was unavailable !!! Dealership are real cocky now due to the shortage of inventory so they think they can treat you like your stupid !!! Wasted 2 hours of my time trying to "lure" me into buying another truck that I did not want !!! I would rather take a bus or walk than to EVER buy a car from SERPENTINI !!! FAIR WARNING !!!! More

Would not purchase a vehicle here ever. Purchased vehicle and was told that it had gone through a 'multi point' inspection, which was false. Not only was the onstar navigation light RED, th Purchased vehicle and was told that it had gone through a 'multi point' inspection, which was false. Not only was the onstar navigation light RED, the rear defrost was broken on both sides, and the power seat switch was broken. Forked out over $2,000 to have fixed, and was told it was sold 'as is' however, if they were 'as is' why did they lie/falsely advertise that the car had 'working navigation' and 'working power seats'? Would advise anyone against purchase of a vehicle at this dealership, lawyers have been involved, but no resolution has been offered for the unethical practices they have. More

Worst experience ever. Bought a used 2016 chevy traverse within a month I had to buy a starter on it that costed a good little penny and now engine light is on while its driving not how it should be. I've h within a month I had to buy a starter on it that costed a good little penny and now engine light is on while its driving not how it should be. I've had it about 7 wks and already throwing money away. So disappointed. Never again will I buy a used car here! More

Great dealer to deal with,salesman Dan Noel is top notch and service department has no equal with how you are treated Wouldn't go anywhere else and service department has no equal with how you are treated Wouldn't go anywhere else More

No wait. Courteous people. Didn't call when done but not bad wait. Might want to not be so "superior" when asking technical questions...if I knew the answers wouldn't need them. bad wait. Might want to not be so "superior" when asking technical questions...if I knew the answers wouldn't need them. More

I'd like to give Dan in service a huge shout-out. I was scheduled to leave for a driving trip the next day, when I noticed weird noises from my 2016 Silverado transmission. Dan knew exactly what the issue scheduled to leave for a driving trip the next day, when I noticed weird noises from my 2016 Silverado transmission. Dan knew exactly what the issue was, scheduled me the same day that I called, and 3 hours later I was back on the road. Now that is amazing service. Thanks Dan! More

**Westlake Location**I purchased a 2021 Silverado Trail **Westlake Location** I purchased a 2021 Silverado Trail Boss in March. The radio is faulty. GMC has no knowledge of how to fix it. I have asked Serp **Westlake Location** I purchased a 2021 Silverado Trail Boss in March. The radio is faulty. GMC has no knowledge of how to fix it. I have asked Serpentini if they can oder another radio to replace and they will not. Not right to pay and not get what I pay for. But Serpentini is just a run of the mill dealership and will not put in a new radio. More