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Serpentini Chevrolet of Strongsville
Strongsville, OH
403 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 403 reviews
January 29, 2023
Terrible experience as a disabled combat veteran as well as a Strongsville resident and employee/union rep of the UAW Local 1050 of a GM supplier today while trying to negotiate a truck purchase! Derek the as a Strongsville resident and employee/union rep of the UAW Local 1050 of a GM supplier today while trying to negotiate a truck purchase! Derek the financial manager who is “in charge” of the dealership on Sunday was not being transparent about my loan documents and the numbers being financed after credit check and approval! He just kept going back and forth writing numbers down paper the more questions asked the less he was giving me on my discounts and trade-in!!! But my payment amount was still going up, when I asked to see all the loan paperwork I was told to “go xxxx off and get out of his dealership” literally his words, needless to say this is not stopping with him, waiting to hear back from the GM of the dealership and if necessary the owner as well and contacting an attorney after the treatment and disrespect received here today! More
by Rdkish
Employees Worked With
Finance Manager “Derek”? Zero Stars
January 01, 2023
Leased/Bought 3 cars in the past 3 years from the Serpentini Strongsville dealership & 2 weeks ago was the most bizarre from the same sales associate I ever had. Usually great to work with (Tom Tewel Serpentini Strongsville dealership & 2 weeks ago was the most bizarre from the same sales associate I ever had. Usually great to work with (Tom Tewell). I basically gave him the sale by asking for him & purchasing in 2-3 days. Medina Auto Mall was begging for my (return) business & in hindsight should've given them the sale & bought the GMC Sierra. ZERO attentiveness, zero effort, zero follow-thru/follow-up. Pretty disappointing unfortunately. More
by DMC
Employees Worked With
Tom Tewell
November 03, 2022
So let me start off by saying the saleswoman was very pleasant and was great to work with. My issues are with the manager they will not name that likes to insult people that had just spent thousands of d pleasant and was great to work with. My issues are with the manager they will not name that likes to insult people that had just spent thousands of dollars up at their place of employment. After the purchase I was accidentally sent an insulting email from a so called manager up there. Funny thing is nobody will fess up to it. It’s a shame bc the other staff and service people were nice. But if spending 30k and getting insulted on your way out the door is your thing by all means shop Serpentini. Treat you great when they need you then mock you once you’ve bought More
by rickyschlegel
Employees Worked With
Matt Minyard
October 21, 2022
I have purchased multiple cars there over the years and was treated good. A couple weeks ago I had the worst experience when a sales associate had me look at a used vehicle that smelled like dog xxxx! He w was treated good. A couple weeks ago I had the worst experience when a sales associate had me look at a used vehicle that smelled like dog xxxx! He would only show me used vehicles and not new because of my credit score. I feel discriminated and will never return. And to think that several years ago I would do paintings on canvas inside at their 84 hour sales event. This is definitely not how you treat a faithful returning customer! More
by Clarkartcustom
Employees Worked With
Ricardo Hoskin
August 09, 2022
BUYERS BEWARE: If you choose to buy a car from this sleazy dealership, be sure they do not add expensive warranties to your contract without your knowledge. The warranties appear to be included in the sleazy dealership, be sure they do not add expensive warranties to your contract without your knowledge. The warranties appear to be included in the price of the car but in reality they are optional and expensive. I was told these warranties are added automatically by the dealership but are never explained to the buyer. They appear on your contact as abbreviated names making them inconspicuous and undetectable. If you don't ask, they won't tell More
by Dooped buyer
Employees Worked With
Mario Tibaldi, Kara Lee Rundle
July 31, 2022
They wasted my time. . they called me and told me a car was available when it was not . I got there within the hour was told by someone else the woman in front of me was w . they called me and told me a car was available when it was not . I got there within the hour was told by someone else the woman in front of me was waiting to drive the car. I left was called back an hour later and told the car was available. When I got there I couldn’t drive it because the trunk wouldn’t stay closed. Will never recommend More
by Al
Employees Worked With
Sergio
July 24, 2022
Waste of Time dealing with Liars ! !! What a joke !!! I called in advance to ask if a specific truck that was on the lot was available. They checked and said, "It's available". So, !! What a joke !!! I called in advance to ask if a specific truck that was on the lot was available. They checked and said, "It's available". So, I immediately made a "B"-line for my home to pick up my truck (possible trade in) and headed down to the Strongsville location to make my 2:00 appointment. I get to the dealership just to be told that the truck was unavailable !!! Dealership are real cocky now due to the shortage of inventory so they think they can treat you like your stupid !!! Wasted 2 hours of my time trying to "lure" me into buying another truck that I did not want !!! I would rather take a bus or walk than to EVER buy a car from SERPENTINI !!! FAIR WARNING !!!! More
by Gcl1313
Employees Worked With
dave, Frank(over phone)
July 12, 2022
Would not purchase a vehicle here ever. Purchased vehicle and was told that it had gone through a 'multi point' inspection, which was false. Not only was the onstar navigation light RED, th Purchased vehicle and was told that it had gone through a 'multi point' inspection, which was false. Not only was the onstar navigation light RED, the rear defrost was broken on both sides, and the power seat switch was broken. Forked out over $2,000 to have fixed, and was told it was sold 'as is' however, if they were 'as is' why did they lie/falsely advertise that the car had 'working navigation' and 'working power seats'? Would advise anyone against purchase of a vehicle at this dealership, lawyers have been involved, but no resolution has been offered for the unethical practices they have. More
by Aridgley
Employees Worked With
Garth Grimes
