Serpentini Chevrolet of Strongsville

Not good. We won't go back. They tried to add a few thousand dollars to the vehicle price and when we questioned it they said it was a "mistake". Salesperson s We won't go back. They tried to add a few thousand dollars to the vehicle price and when we questioned it they said it was a "mistake". Salesperson stopped returning my texts and then finally responded a few days later. I had to tell him that I had purchased the vehicle with a different salesperson. I was supposed to be given "employee pricing" for a second key fob since the car only came with one. I assumed my salesperson would set that process up for me but no. I had to explain my situation to the service department once when ordering the fob and again when picking it up and paying for it. Don't they have a computer system to keep track of everything? They need one! More

This is the 2nd time I have walked out of Serpentini Strongsville and there will not be a 3rd. Unfortunately, the Strongsville chevy branch is the closest to us and I did not want my 17 yr old son driv Strongsville and there will not be a 3rd. Unfortunately, the Strongsville chevy branch is the closest to us and I did not want my 17 yr old son driving with the snowing conditions we had yesterday to a farther service station with no wipers. I had spoken to the Chevy Customer Care and they informed me that there was a special recall on the 2012 Chevy Equinox wiper transmission kit, etc. That did not include the motor. I spoke with Mike at Serpentini and he informed me that there would be a diagnostic fee of $149.99 to determine what is actually wrong. Why? You could clearly hear that the there was no humming coming from the motor, so why does your mechanic need to do a $150 diagnostic fee to hook up for 10 minutes when not hearing the motor should have been the first clue. Regardless, of course it was not the transmission kit that would be covered, but the motor. Fine. When he said the cost would be over $680 I was floored. I had looked up pricing on motors and all of the components. I had called a couple service places around town and they were not even close. The most was going to charge me $255! I went to my auto parts store, bought the motor and installed it. The new motor didn't work. After checking relays and fuses, the problem was a FUSE!! A $2.00 FUSE that you were going to charge me $688 for. So much for your diagnostic being correct. So, I spent $150 for an incorrect diagnosis. Purchased the motor, 2 relays and a fuse for under $100. Mike told me it takes over 2 hours for labor. Even going to the Auto Zone for the fuse and back it took less than an hour to install, correct diagnose and put it all back together. AND I'm not a mechanic that works on these cars all day long. How disappointing that there is no honesty. How disappointing that you WAY over estimate the time it takes to do a probably 30 minute job. Do I recommend you? Absolutely NOT! More

Don't even go there. I had an appt to see a used car and when I got there the car wasn't there. They claimed it was being test driven. The salesman said it would be back I had an appt to see a used car and when I got there the car wasn't there. They claimed it was being test driven. The salesman said it would be back in a few minutes. I waited 1.5 hrs no car. I went home and the next day they said the car is back. They claimed they had a lot of people trying the car. We came back and the manager asked how we were doing and we explained the run around we got and he literally said "you can walk out that door". Wow that was rude. They didn't care or want my business. So we left. More

Added3000 dollars to sticker price 23195 became 26195 9-14-23 American and not trustworthy...fast talkers and they will ware older folks down beware 9-14-23 American and not trustworthy...fast talkers and they will ware older folks down beware More

Avoid this place like the plague. My kid saved up to buy his 1st car here. Got a modest used vehicle that looked and drove nice and was clean. Car lasted 2 weeks before the engine wen My kid saved up to buy his 1st car here. Got a modest used vehicle that looked and drove nice and was clean. Car lasted 2 weeks before the engine went. What a shame. He was crushed and now I am fighting to scratch up money for a new engine. Thanks Serpentini......disgusting crooks More

Avoid this dealership if you can. I purchased a beautiful used C6 Chevrolet Corvette along with a $2500 service contract from them approximately 2000 miles ago. I had an appointment I purchased a beautiful used C6 Chevrolet Corvette along with a $2500 service contract from them approximately 2000 miles ago. I had an appointment yesterday to have them listen to a troubling noise that happens only when the car is moving. I told them that the sound is especially easy to hear if you coast at 30 mph. Inexplicably, they did not drive the car at all, and returned the vehicle saying that my shocks are leaking, the tires are cupped, and I need $7,190.00 worth of work. I mentioned that I couldn't see any leak, and the car rides like the shocks are working very well (no uncontrolled bouncing at all, even when the rear is depressed manually). Joe, the dealership representative, said that even though the shocks did not show any sign of leaking or uncontrolled body movement, they still needed to be replaced in order to correct uneven tread wear that could not be seen even with close examination later. The estimate for repairs was over $7000, and they hadn't even driven the car to listen for the sound I had asked them to diagnose. His instructions to the mechanic stated only that I had asked about a sound that could be heard when the car was put into gear. I don't know if the crew there is inept, lazy, or malicious, but it clearly is wise to avoid Serpentini Chevy in Strongsville if you can. More

My salesman put no pressure on me to buy which is great. The finance manager surely wanted me to buy the extended warranty . When I stated that I was not interested he got very short with me and the experie The finance manager surely wanted me to buy the extended warranty . When I stated that I was not interested he got very short with me and the experience was uncomfortable. More

Would I recommend this dealership? That’s a tough question. I’ve purchased two vehicles and traded one at this dealership. I think I got a fair price for all three. I think the sales t That’s a tough question. I’ve purchased two vehicles and traded one at this dealership. I think I got a fair price for all three. I think the sales team did a good job, my issue lies with finance. This guy is special, I wish I could remember his name, but if you deal with him you’ll get the arrogance right off the bat. Unfriendly and a chore to work with. If you do venture in check for DeShawn and/or Josh. They’re both solid guys and very, very helpful! For those two alone, it’s worth a visit. More

I was charged for a known transmission issue (TSB bulletins posted) even though I had purchased an extended warranty. And was advised if I had brought the car in while the original warranty was still bulletins posted) even though I had purchased an extended warranty. And was advised if I had brought the car in while the original warranty was still active it would have been covered More